This position is located in the Office of the Internal Ombuds, Headquarters of the Federal Deposit Insurance Corporation and provides Internal Ombuds services by serving as a neutral source for internal agency employees to raise concerns, identify options, and request assistance to informally resolve conflict and problems.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Summary
This position is located in the Office of the Internal Ombuds, Headquarters of the Federal Deposit Insurance Corporation and provides Internal Ombuds services by serving as a neutral source for internal agency employees to raise concerns, identify options, and request assistance to informally resolve conflict and problems.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Serves as an impartial, neutral and independent communications channel and intermediary for resolving conflict.
Works with FDIC staff to analyze and develop options for addressing complaints, issues and concerns.
Uses alternative dispute resolution methods such as mediation, negotiation, problem solving, active listening, counseling, empathy and facilitation to informally resolve complex, unique, and often confidential problems and issues.
Provides advice on a broad range of workplace issues and helps to promote a fair and open atmosphere throughout the agency.
Develops and analyzes aggregate metrics on workplace issues and trends and prepares quarterly, annual, and ad-hoc reports on issues and trends for the Chairman's office and other Divisions/Offices.
Develops and manages the Office of the Internal Ombuds database to track inquiries, complaints and disputes to determine patterns and issues that need to be addressed.
Conducts analysis of trends to identify potential systemic issues, develops strategies and approaches to address these issues, and identifies and recommends courses of action.
Researches factual issues and prepares appropriate responses to sensitive inquiries and concerns raised.
Evaluates and analyzes information to arrive at sound proposals or recommendations for program and policy improvements for minimizing future problems.
Develops and manages the Office of the Internal Ombuds website and conducts outreach and marketing activities to educate FDIC employees about services provided through the Office of the Internal Ombuds.
Completion of Financial Disclosure may be required.
Minimum Background Investigation (MBI) required.
The candidate selected will be offered a term appointment not-to-exceed four years which may not be extended beyond the maximum four-year time limitation.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the GS/CG-12 grade level or above in the Federal service. Specialized experience is defined as experience serving as an organizational ombudsman, dispute resolution specialist, conflict management specialist, or third party neutral that works with individuals or groups to resolve conflict, mediate disputes, and ensure fair processes; addressing and facilitating the resolution of organizational or workplace issues and concerns while promoting a fair, open, and productive workplace environment; collaborating with senior management in developing solutions to organizational issues including those related to human capital programs, processes, and procedures.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.
Education
There is no substitution of education for the experience for this position.
Additional information
Selectee(s) for this position will be required to report to their duty station office two days per week.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a trial period.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.
Knowledge of alternative dispute resolution, including mediation, facilitation, coaching, negotiation, and other problem solving processes, and related laws and/or practices.
Ability to resolve conflict through utilizing alternative dispute resolution techniques including negotiation, mediation, facilitation, coaching, and other problem solving processes.
Ability to maintain communications with employees in confidence and take the necessary steps to safeguard confidentiality.
Knowledge of qualitative and quantitative analytical techniques to conduct research and analysis of employee related issues.
Ability to develop metrics, analyze data, and develop reports outlining trends and activities and systemic issues and recommending courses of action to address those issues.
Ability to prepare and produce reports to assess and improve programs, policies, processes and systems.
Ability to develop marketing materials, conduct outreach, and manage website content.
Skill in written communication.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents. (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
HRB (PA-1730-5007)
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents. (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
HRB (PA-1730-5007)
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
