Clarification from the agency

Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, active-duty service member (with their command's approval), and current CNIC employees within the local commuting area.

• Ensures that work assignments by the shift employees are performed.
• Provides necessary assistance and supplies to employees and resolve minor problems and complaints of the employees.
• Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities.
• Resolves emergent issues and refers difficult situations to the supervisor
• Reports club patron incidents such as club rule violations to the Club Manager including name, rate, duty station and witnesses.
• Documents routine and significant occurrences.
• Circulates among patrons as necessary to assure satisfactory services.
• Explains and enforces club policies, procedures and regulations.
• Maintain proper decorum throughout the club in accordance with prescribed rules and regulations.
• In emergency situations, incumbent shall personally notify the Club Manager immediately.
• Ensures that CFAY and Department of the Navy rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.
• Makes recommendations to the Club Manager/Assistant Club Manager regarding the work performance of shift employees.
• Prior to closing of the club, completes fire safety checks and that unnecessary electrical equipment are unplugged.
• Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc.
• Incumbent shall ensure that the Fire Department conducts a fire check prior to closing of the club.
• Ensures that all keys are properly secured, safes are locked, and upon securing the club, ensures that the entrance keys are locked in the box provided or turned-in to the security office.
• Performs other related duties as assigned.

Conditions of employment

• This position is not eligible for telework.
• Must be able to satisfactorily complete the Food Handler’s Course.
• Must be able to work varied work schedules to include holidays, weekends, and evenings.
• Must successfully pass a background investigation at the T1 level (National Agency Check with Inquiries).

Qualifications

• Incumbent must have at least one year of general experience, preferably related to the position.
• Incumbent shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures.
• Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers.
• Ability to lead.
• Must have knowledge of computers, basic arithmetic and cash handling procedures.
• Must be able to stand and walk for long periods and must be able to work day, evening and weekend shifts, including holidays.
• Must be able to communicate with all levels of personnel.
• Must be familiar with alcohol serving policies in effect.
• Incumbent must present a neat, well-groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department.
• Must have or be able to obtain a U.S. Government Vehicle Driver's License.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be screened for the following minimum qualifications:

• 1 year of general experience or 2 years above high school education

Applicants who meet the minimum qualifications will be further evaluated for:

• Experience in customer service.
• Experience in cash handling.
• Knowledge of DOD and Navy club policies, regulations, administrative practices and procedures.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.