This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff (OCoS), IHSC Communications Unit (ICU). This is a non-supervisory position.
This position is only open to USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Summary
This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff (OCoS), IHSC Communications Unit (ICU). This is a non-supervisory position.
This position is only open to USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Applicants must be a current USPHS Commissioned Corps Officer.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Civilians are not eligible for this position.
Enhances awareness of IHSC and its brand through new and emerging digital media.
Manages digital media software and platforms.
Identifies appropriate digital communication initiatives through continuous research and training.
Serves as first line communications to stakeholders requesting web content services.
Tracks and manages project resources to ensure delivery of web content.
Manages and resolves standard web content support requests such as permission modifications, form modifications, and content management.
Designs and carries out a variety of projects and communications initiatives to enhance the dissemination of information and increase the understanding of the IHSC's missions and accomplishments.
Produces materials for IHSC brand development, storytelling, and marketing strategy in all digital media formats.
Reviews communications materials for IHSC web pages, external audiences, and for internal communications products for IHSC staff.
Leads the development, review, publication, and maintenance of web content and delivery systems to provide information to IHSC external and internal audiences.
Works closely with agency subject matter experts to produce content that is timely, accurate, and consistent with agency policy and agency standards for style, format, and accessibility.
Uses photo editing tools and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums.
Manages assigned projects and tasks in a timely and efficient manner consistent with priorities of DHS/ICE and the division. Manages workload to ensure sometimes inflexible deadlines are met.
Deploys for up to 30 days a year to internal facilities as needed through IHSC's TDY On-Call Schedule (ITOS).
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
Applicants must be a current USPHS Commissioned Corps Officer.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Civilians are not eligible for this position.
Qualifications
COMPETENCIES:
Superior communication skills.
Flexibility to work independently, as well as in a team-centered environment.
Active listening skills.
Strong interpersonal skills.
Strong organizational and time management skills.
Strong problem-solving, judgment, and decision-making skills.
Reading comprehension
Integrity and honesty.
Cultural competency.
Strong computer skills.
Strong multi-tasking skills.
PHYSICAL DEMANDS:
This non-hazardous duty position requires sitting and/or standing for extended periods of time [6-8 Hours].
Performing repeated bending motion.
Average manual dexterity for computer operation.
Phone use for extended periods of time.
Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Officer must possess a qualifying degree for the officer's category and an advanced degree (e.g., M.A. or M.S.) from an accredited institution plus a minimum of five years of professional experience relevant to the officer's category.
Officer must possess at least one year of digital communications experience, including
experience with graphic design software applications, such as Canva, Photoshop, or InDesign.
Knowledge of design best practices for SharePoint and websites.
Knowledge of consulting, writing, editing (photo/video/text) presentations, and communication.
Knowledge of social media and marketing principles.
Experience in graphic and layout design to create fact sheets, magazines, infographics, and other communications products.
Additional information
Incumbent serves as a digital media communications specialist for IHSC Communications Unit, Strategic Communications Team. The Strategic Communications Team develops, facilitates, and oversees official strategic communications across multiple platforms with internal and external audiences; maintains IHSC websites; develops and administers the agency's SharePoint infrastructure; and analyzes the effectiveness of implemented communication strategies.
IHSC has a multi-sector, multidisciplinary workforce of more than 1,670 employees, including federal civil servants, U.S. Public Health Service (PHS) commissioned officers, and contract staff. IHSC provides on-site direct patient care to detained noncitizens at 18 detention facilities throughout the country. It manages the provision of off-site medical care for noncitizens housed in approximately 128 additional non-IHSC-staffed facilities. In Fiscal Year 2023, IHSC delivered health care to approximately 131,000 detained noncitizens from 180 different countries. IHSC also provides medical support during ICE enforcement operations in the air, on the ground, and at sea.
IHSC's Communications Unit (ICU) oversees and facilitates official communications with internal and external audiences, maintains IHSC websites, and administers the agency's SharePoint infrastructure. ICU supports IHSC senior leadership and all IHSC units, offices, programs, and facilities. The unit coordinates agencywide workgroups, comprising representatives from headquarters and the field, to improve IHSC's overall communication environment and internal SharePoint capacity.
SUPERVISORY CONTROLS:
Incumbent reports to the team leader, Strategic Communications Team, IHSC Communications Unit. The team leader, Strategic Communications Team, reviews products to ensure they meet guidance and specifications.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:
U. S. Public Health Service Officers
Cover Letter/Letter of Interest. Please include location preference here.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
A copy of your Certificate of Investigation (located in your eOPF).
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2024.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:
U. S. Public Health Service Officers
Cover Letter/Letter of Interest. Please include location preference here.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
A copy of your Certificate of Investigation (located in your eOPF).
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2024.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
