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Quality Assurance Evaluator (Trainer)

Department of the Air Force
Pacific Air Forces
374 FSS/FSVL
This job announcement has closed

Summary

About the position: This position is located at the Kanto Lodge, Yokota AB.

This is a Regular Part Time position guaranteed 20 hours per week.


Overview

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Hiring complete
Open & closing dates
08/29/2024 to 09/12/2024
Salary
$17.33 to - $36.90 per hour
Pay scale & grade
NF 3
Location
1 vacancy in the following location:
Yokota Air Base, Japan
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Part-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Not Required
Drug test
Yes
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
24-9YFSVL568555
Control number
807181600

This job is open to

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Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

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  • Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees.
  • Evaluates and updates all general room instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage.
  • Corrects publications as required.
  • Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas requiring correction.
  • Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards.
  • Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards.
  • Works with section supervisors to determine training needs.
  • Tracks courses required to maintain or earn hospitality certifications.
  • Oversees and manages the in-house training program.
  • Oversees small study groups or self-directed studies as needed to complete lodging courses.
  • Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items.
  • Ensures completion of hospitality training required for certification with AH&LA/ Educational Institute.
  • Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans.
  • Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted.
  • Performs related duties as assigned.


If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12532189

Requirements

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Conditions of employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires the incumbent to complete a pre-employment drug screening and random testing thereafter.
  • This position requires the incumbent to possess and maintain a valid state driver's license in on of the 50 US states or possessions to operate motor vehicles.
  • This position requires the incumbent to work an uncommon tour of duty to provide coverage on evenings, weekends and holidays.
  • The incumbent must be a U. S. Citizen or legal U. S. residents within the commuting area (50-mile radius) of Yokota AB, Japan

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/12/2024

The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within the commuting area (50-mile radius) of Yokota AB, Japan . Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas.

  • Business Based Action
  • Family Member Preference
  • Military Spouse Preference
  • Outside Applicant Veteran
  • Spouse/Widow/Parent of Veteran
  • Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
  • Experience in the operational management of a civilian or military lodging program.
  • This experience must have included supervisory responsibility, ( i.e., team lead level or higher of at least one functional area such as housekeeping, Guest Service, etc.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service, staff scheduling, financial management, and human resources.
  • Ability to train or have experience which shows potential to train others.
  • A baccalaureate degree in hospitality or business is desired.
  • Ability to read, speak, and write English.
  • Maintain a valid driver's license.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
  • All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
  • Probationary period may be required.
  • Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
  • Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
  • LQA is not authorized.
  • Post Allowance is authorized for Regular Full Time employment category.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
NOTE: Employees (and their family members) stationed in Japan may experience severe limitations accessing health care services at US military medical and dental treatment facilities. Same-day appointments are on a space-available, priority order basis for non-Tricare beneficiaries. Management of chronic health conditions for non-Tricare beneficiaries is not supported by Japan military medical treatment facilities. Treatment received on the local economy may result in up-front costly medical expenses. Dental Clinics are available on the Japanese economy, you will be responsible for the dental treatment charge. Coverage may be provided by your Aetna International Traditional Choice insurance plan (NAF) or other health/dental insurance; be sure to check with your insurance plans for coverage and billing information.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

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