Clarification from the agency

Position previously announced and has been re-opened as of 08/05/2024. Applications will be reviewed as received. Interested applicants who applied in response to the 05/03/2024 announcement may either reapply or email HR@ca10.uscourts.gov to express continued interest.

The Operations Analyst will be responsible for planning, proposing, and implementing initiatives to modernize legacy business processes and practices using SharePoint Online, Microsoft Power Platform, and Microsoft 365. The ideal candidate will have experience leveraging SharePoint, Microsoft Power Platform, and Microsoft 365 to modernize and integrate file/data management, work distribution, quality assurance, and related reporting processes. The Operations Analyst will be a member of the Clerk's Office's staff but will work across court units, and with judges and chambers staff, to identify, design, and implement-process improvement initiatives to streamline operations, improve efficiency, increase productivity, assure quality, and provide ready access to data.

Responsibilities

• Build and maintain strong working relationships with subject-matter experts, end users, and other stakeholders at all levels of the organization to understand court culture, assess organizational requirements, and identify operational needs.
• Map business processes, gather stakeholder input, and identify opportunities to streamline operations, improve efficiency, increase productivity, assure quality, and make data more accessible and useful.
• Design, develop, document, deploy, maintain, and support technology-based solutions to modernize and integrate processes for file/data management, work distribution, quality assurance, and statistical reporting.
• Prepare technical documentation, training materials, other end-user resources, and related materials.
• Perform technical and end-user training and troubleshooting.
• Collaborate with other judiciary professionals to identify, adapt, and implement other courts' technology-based solutions in the Tenth Circuit.

Conditions of employment

Must be a U.S. citizen or lawful permanent resident seeking U.S. citizenship. Excepted service appointments are "At-Will." Appointment is contingent upon successful completion of background check. Employees are subject to the Judicial Code of Conduct. Direct deposit of pay required.

Qualifications

REQUIRED QUALIFICATIONS:

• Bachelor's degree from an accredited college or university.
• A minimum of two years of experience designing, developing, and deploying technology-based solutions to modernize and integrate processes for file/data management, work distribution, quality assurance, and statistical reporting.
• Significant experience using SharePoint Online, Microsoft Power Platform, and O365 applications to automate and integrate business processes and practices.
• Innovative and creative problem-solving skills and the ability to work effectively with individuals from varying backgrounds at all levels of the organization to develop solutions to business problems.
• Excellent interpersonal skills, a strong work ethic, and a commitment to providing excellent customer service.
• Demonstrated ability to communicate technical concepts to non-technical staff.
• Ability to work independently in a team environment as well as the ability to manage multiple priorities while consistently meeting established deadlines.

• Experience working with an electronic case management system, preferably the Federal Judiciary's Case Management and Electronic Case Filing System (CM/ECF).
• Experience with systems integration and/or system process review, mapping, and design.
• Certifications related to lean process, process improvement, and/or Microsoft applications.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please read the "Next steps" section for more information.