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This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open until filled (preference given to applications received by August 19, 2024).

Duties

This position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for hardware and software systems. The Help Desk Specialist reports to the Director of IT. The position is eligible for partial telework.

REPRESENTATIVE DUTIES

Provide day-to-day end user support and assist with training staff in Microsoft Windows 10/11, Outlook, Microsoft Office 365, Adobe Acrobat, and national and customized applications.
Distribute and install new hardware, including, but not limited to, PC hardware, laptops, printers, and mobile devices.
Install and configure new software applications.
Troubleshoot routine PC equipment and software problems.
Perform inventory of automation equipment.
Provide assistance with IT-related procurements when required.
Travel to divisional offices and other locations when necessary.
Perform other automation related duties as assigned.

Requirements

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Conditions of employment

Applicant must be a U.S. citizen or eligible to work in the United States.

The selected candidate will be subject to a background check as a condition of employment with periodic updates every five years. Employment will be considered provisional until the background check is completed.

Employees must adhere to the Code of Conduct for Judicial Employees.

This position is subject to mandatory EFT (Electronic Funds Transfer) participation for payment of net pay.

Qualifications

MINIMUM QUALIFICATIONS

To qualify for this position at the entrance level, a person must be a high school graduate or equivalent with a minimum of two years of general experience and one year of specialized experience equivalent to work at CL-24.
General experience is defined as knowledge of computer processes and capabilities; familiarity with hardware and software programs; general knowledge of routine office work and personal computing, including use of office equipment and typical office-related software applications; ability to follow detailed instructions and multitask; skill in organizing own work; ability to communicate technical information effectively both verbally and in writing to end users.
Specialized knowledge is defined as experience installing and troubleshooting Microsoft Windows 10/11, Outlook, Microsoft Office 365, and other commercial off-the-shelf software applications like Adobe Acrobat and Trend Micro Apex One. Experience performing routine hardware maintenance and troubleshooting on computers, monitors, printers, scanners, etc. Basic understanding of audiovisual systems. Networking concepts and basic server administration. Basic understanding of PowerShell, Python, or other programming language is a plus but not required.
The successful candidate demonstrates proficiency with Microsoft Windows 10/11, Outlook, Microsoft Office 365, Zoom, iOS, and Adobe Acrobat, and familiarity with Windows Server 2019/2022, Active Directory Service, Horizon View VDI, SharePoint and VNC Remote.
Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience. Education may not be substituted for specialized experience because administrative court support positions require hands-on experience to be credited as specialized experience.

Additionally, this position requires:

Ability to work during non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events.
Ability to travel with reliable transportation to locations within the Southern District of Ohio.
Ability to move and lift weights that are commensurate with the weight of equipment associated with the job duties.
The work in this position is primarily performed in an office setting and may be authorized for limited telework as per the court's policy and based on the needs of the office.

Education

Please read the "Qualifications" section.

Additional information

EMPLOYEE BENEFITS

Paid vacation and sick leave.
Eleven (11) paid holidays.
Retirement benefits under the Federal Employees Retirement System.
Optional participation in the Federal Employee's Health Benefits Program.
Optional participation in the Federal Employees Vision and Dental Insurance Program.
Optional participation in the Federal Employee's Group Life Insurance Program.
Optional participation in the pre-tax flexible spending accounts program, including Health Care Reimbursement Account and Dependent Care Reimbursement Account.
Optional participation in the Thrift Savings Plan (pre-tax and/or after-tax retirement savings plan), including matching dollar for dollar for the first 3% contributed and 50 cents on the dollar for the next 2% contributed.
Employee Assistance Program (wellness program).
Virtual Learning, including the Judicial Online University.
Public Service Loan Forgiveness Program.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please read the "Next steps" section for more information.

Help

Qualified applicants should upload their documents using our HR Employment Application System located at: HR Employment Application System.

Note: This system will not let you continue without uploading all documents.

Applicants must submit the following attachments in Adobe Acrobat (PDF) file format. Other formats will not be accepted by the system.

Cover letter;
Resume that includes work history and education with dates in the following format: mm/dd/yyyy; and
Form AO-78.Please note: All applicable sections of the AO-78 must be completed in full, with dates in the following format: mm/dd/yyyy. Notations to the effect of "see resume" will be considered non-responsive. This form can be found on the Court's website or within the Application System.

Candidates are not required to complete questions 18-20 regarding criminal history on form AO-78. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination.

Applications will be considered complete when the online application and all required attachments, in the appropriate format, are successfully uploaded. We will be unable to consider incomplete application packages further.

THE UNITED STATES BANKRUPTCY COURT IS AN EQUAL OPPORTUNITY EMPLOYER

Agency contact information

Human Resources

Email: OHSB_HR@ohsb.uscourts.gov

Address: US Bankruptcy Court, Southern District of Ohio
221 E 4th St
#800
Cincinnati, OH 45202
US

Next steps

The court is a part of the Judicial Branch of the United States Government.
Employees of the court serve under "Excepted Appointment" and are considered "At-Will" employees.
Applicants to be interviewed may be asked to provide a list of references.
Applicants selected for interview must travel at their own expense.
Only those applicants selected for interviews will be contacted.
Only those applicants interviewed will be notified of the selection outcome.
The court is not authorized to reimburse the successful candidate for relocation expenses.
The court provides reasonable accommodations to applicants with disabilities.
The court has the right to modify the conditions of this vacancy announcement, or withdraw this announcement, either of which may occur without prior written or other notice.

Required Documents

Help

Please read the "How to Apply" section.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified applicants should upload their documents using our HR Employment Application System located at: HR Employment Application System.

Note: This system will not let you continue without uploading all documents.

Applicants must submit the following attachments in Adobe Acrobat (PDF) file format. Other formats will not be accepted by the system.

Cover letter;
Resume that includes work history and education with dates in the following format: mm/dd/yyyy; and
Form AO-78.Please note: All applicable sections of the AO-78 must be completed in full, with dates in the following format: mm/dd/yyyy. Notations to the effect of "see resume" will be considered non-responsive. This form can be found on the Court's website or within the Application System.

Candidates are not required to complete questions 18-20 regarding criminal history on form AO-78. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination.

Applications will be considered complete when the online application and all required attachments, in the appropriate format, are successfully uploaded. We will be unable to consider incomplete application packages further.

THE UNITED STATES BANKRUPTCY COURT IS AN EQUAL OPPORTUNITY EMPLOYER

Agency contact information

Human Resources

Email: OHSB_HR@ohsb.uscourts.gov

Address: US Bankruptcy Court, Southern District of Ohio
221 E 4th St
#800
Cincinnati, OH 45202
US

Next steps

The court is a part of the Judicial Branch of the United States Government.
Employees of the court serve under "Excepted Appointment" and are considered "At-Will" employees.
Applicants to be interviewed may be asked to provide a list of references.
Applicants selected for interview must travel at their own expense.
Only those applicants selected for interviews will be contacted.
Only those applicants interviewed will be notified of the selection outcome.
The court is not authorized to reimburse the successful candidate for relocation expenses.
The court provides reasonable accommodations to applicants with disabilities.
The court has the right to modify the conditions of this vacancy announcement, or withdraw this announcement, either of which may occur without prior written or other notice.