This position is in the Office of the Chief Information Officer (OCIO).
The incumbent serves as a case management analyst by providing the full range of system analysis, maintenance, and customer support activities required by the position in support of the Agency's automated case management systems and related services.
Summary
This position is in the Office of the Chief Information Officer (OCIO).
The incumbent serves as a case management analyst by providing the full range of system analysis, maintenance, and customer support activities required by the position in support of the Agency's automated case management systems and related services.
ALL APPLICANTS WILL BE REQUIRED TO COMPLETE ASSESSMENT QUESTIONNAIRES THROUGH OPM USAHIRE COMPETENCY ASSESSMENT SYSTEM.
APPLICANTS ARE ENCOURAGED TO READ THE ENTIRE ANNOUNCEMENT FOR INSTRUCTIONS UNDER SECTIONS 'HOW YOU WILL BE EVALUATED' AND 'HOW TO APPLY'.
As a Program Analyst (Electronic Case Management Services) GS-0343-12, your typical work assignments may include:
Resolving customer related technical software and hardware problems for the Agency's electronic case management systems in accordance with established policies and procedures.
Training and coordinating with agency-wide users on the implementation of changes in case handling policies, procedures, and requirements within electronic case management or other case tracking systems.
Maintaining knowledge of software that supports case processing activities such as database management systems, forms, work processing, text search packages, workflow, and litigation support.
Conducting demonstrations, and presentations on system operations to train agency users.
Gathering, analyzing, and/or evaluating information and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations.
Males born after 12/31/1959 must be registered for Selective Service.
May be subject to a background investigation prior to appointment.
This is not a virtual (remote) position.
Relocation expenses are not authorized.
This position is part of the bargaining unit.
A one-year probationary period may be required.
This position is being advertised as location negotiable after selection.
Salary range listed is base. Locality salary to be determined after selection.
Submit complete application and resume online by 11:59 PM EST on the closing date.
Qualifications
All qualifications and eligibility requirements must be met by the closing date of the announcement.
IDEAL CANDIDATE STATEMENT:
The ideal candidate has experience providing a full range of system analysis and maintenance and has experience working independently, has strong oral communication skills to provide exceptional customer service, and can collaborate with others to meet an organization's mission.
MINIMUM QUALIFICATIONS:
To be qualified for this position at the GS-12 level, applicants must have one year of specialized experience equivalent to the GS-11 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Analyst (Electronic Case Management Services) at the GS-12.
Specialized experience includes:
Experience working with automated case management systems; AND
Experience providing solutions while integrating into case management systems; AND
Experience performing document and/or case management solutions.
This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the assessment questionnaire from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.
Substitution of education in lieu of specialized experience may not be used for this grade level.
For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here.
TIME-IN-GRADE REQUIREMENT:
Applicants must meet time-in-grade requirements to be considered eligible.
One year of experience at the GS-11 grade level or equivalent grade level of federal service is required to qualify for the GS-12 grade level.
NOTE: All current federal employees must provide a copy of their SF-50 "Notice of Personnel Action" that indicates proof of status. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive). As a current NLRB career or career conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. Block 24 must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
All qualifications and eligibility requirements must be met by the closing date of the announcement.
Education
There is no substitution of education for experience for this position.
Additional information
SUPPLEMENTARY VACANCIES:
Supplementary vacancies may be filled in addition to the number stated in this announcement.
EQUAL EMPLOYMENT OPPORTUNITY:
The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race, color, national origin, religion, sex (including pregnancy, gender identity, and sex orientation), age, disability, genetic information, political affiliations, or any other non-merit factor.
REASONABLE ACCOMODATION (RA) REQUESTS:
If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
THIS IS A USAHIRE ANNOUNCEMENT.
ALL APPLICANTS WILL BE REQUIRED TO COMPLETE ASSESSMENT QUESTIONNAIRES THROUGH OPM USAHIRE COMPETENCY ASSESSMENT SYSTEM.
APPLICANTS ARE ENCOURAGED TO READ THE ENTIRE ANNOUNCEMENT FOR INSTRUCTIONS UNDER SECTIONS 'HOW TO APPLY' AND 'HOW YOU WILL BE EVALUATED'.
PLACEMENT POLICY:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Telework, Employee Assistance Program, and the Child Care Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an assessment questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this position.
Your qualifications will be evaluated on the following competencies:
Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Information Management, Integrity/Honesty, Interpersonal Skills, Learning, Oral Communication, Organizational Awareness, Problem Solving, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. If your resume/application does not support your responses to the questions, you will not receive credit. Your resume must contain sufficiently detailed information upon which to make a qualification determination. The answers you select in the on-line assessment questionnaire must be substantiated in your application package. If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may not be referred to the selecting official. Please ensure that your work history provides enough details to support your answers.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
In addition to your responses to the assessment questionnaire, you must submit the following documents specific for this vacancy:
Resume
Your resume must describe your job-related experiences and will be used to verify your qualifications. Therefore, it is important that the information be relevant, detailed where appropriate, and addresses the competencies for this position. Your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present) to include the hours worked per week (i.e., 40 hours full-time per week). If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position.
If your resume consists of more than 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
Most Recent Performance Appraisal (Current or Former Federal)
If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.
Notification of Personnel Action (SF-50) (Current or Former Federal)
Most recent SF-50 showing your current grade and tenure; (you may be removed from consideration if not submitted). An SF-50 showing highest (permanent) grade ever held, if different from your current grade. (Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure.) If you are applying for a higher grade, provide an SF-50 or SF-50s which shows the length of time in the current/highest grade (appropriate SF-50s include Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time in grade requirements.As a current or previous Career/Career Conditional employee in the Competitive Service, block 24 on your SF-50 must reflect "1" or "2" and block 34 must reflect "1".
Other documents (if applicable). For more information, please click on the applicable link:
Disabled Veterans: DD-214, SF-15 and VA letter dated 1991 or later (indicating % disability)
Certain Military Spouses:
Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.
Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP)
If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:
your most recent performance appraisal; AND
the proof of eligibility letter from the Agency; AND
your most current SF-50, displaying current series and grade.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
All materials must be received by 08/08/2024 to be considered for this announcement.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources here.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS, find your application record, and click Edit My Application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click here. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
ENTERPRISE APPLICATIONS MISSION SYSTEMS
1015 Half St SE
Washington, DC 20570-0020
US
Next steps
THIS IS A USAHIRE ANNOUNCEMENT.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
A review of your application package will be conducted to determine your minimum qualification for this position.
You may be contacted for an interview.
Applicants will receive notification when a final selection has been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
In addition to your responses to the assessment questionnaire, you must submit the following documents specific for this vacancy:
Resume
Your resume must describe your job-related experiences and will be used to verify your qualifications. Therefore, it is important that the information be relevant, detailed where appropriate, and addresses the competencies for this position. Your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present) to include the hours worked per week (i.e., 40 hours full-time per week). If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position.
If your resume consists of more than 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
Most Recent Performance Appraisal (Current or Former Federal)
If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.
Notification of Personnel Action (SF-50) (Current or Former Federal)
Most recent SF-50 showing your current grade and tenure; (you may be removed from consideration if not submitted). An SF-50 showing highest (permanent) grade ever held, if different from your current grade. (Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure.) If you are applying for a higher grade, provide an SF-50 or SF-50s which shows the length of time in the current/highest grade (appropriate SF-50s include Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time in grade requirements.As a current or previous Career/Career Conditional employee in the Competitive Service, block 24 on your SF-50 must reflect "1" or "2" and block 34 must reflect "1".
Other documents (if applicable). For more information, please click on the applicable link:
Disabled Veterans: DD-214, SF-15 and VA letter dated 1991 or later (indicating % disability)
Certain Military Spouses:
Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.
Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP)
If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:
your most recent performance appraisal; AND
the proof of eligibility letter from the Agency; AND
your most current SF-50, displaying current series and grade.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
All materials must be received by 08/08/2024 to be considered for this announcement.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources here.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS, find your application record, and click Edit My Application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click here. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
ENTERPRISE APPLICATIONS MISSION SYSTEMS
1015 Half St SE
Washington, DC 20570-0020
US
Next steps
THIS IS A USAHIRE ANNOUNCEMENT.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
A review of your application package will be conducted to determine your minimum qualification for this position.
You may be contacted for an interview.
Applicants will receive notification when a final selection has been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
