Clarification from the agency

Open to Public

SUMMARY OF DUTIES: 

Responsible for the personnel/administrative management and the efficient operation of the Temporary Lodging Facilities, including: front office, housekeeping, laundry services, breakfast operation, retail sundries, and maintenance functions.  Conducts surveys and studies to ensure that services/facilities meet the needs, cleanliness and desire of patrons.  Complies with brand standards and regulations in the daily operation of the facility.  Implements new policies or innovative promotions that increase occupancy rate, delivers quality guest services and maintains the required level of profitability.  Using regulations and standards develops and implements strategies/procedures to ensure safety and security of occupants.  Coordinates with base housing office to ensure priority customers have adequate lodging facilities during times of high occupancy. 

Plans, organizes and manages internal human and physical resources to ensure maximum productivity, efficiencies and economic health.  Responsible to meet financial goals including controllable costs, increase revenue and increase earnings.  Prepares financial plans, budgets, inventories, cost controls, and related records and reports.  Reviews the financial status of the assigned activity and recommends changes considered necessary.  Either directly or indirectly through subordinate supervisors, manages activity employees.  Trains, schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions.  Effectively supports the Marine Corps Equal Employment Opportunity policy, and ensures compliance with fire, safety, security, sanitation and other environmental issues.  Manages property resources and provides advice on renovations and improvements. Maintains and enforces security for funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.

Serves as responsible officer for the maintenance, repair and accountability of all MCCS assets assigned to the lodging facilities and may establish sub-accounts.  Ensures lodge assets to include cash, equipment, furniture, and other property stored in rooms or elsewhere. 

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS:  

1. Bachelor's degree from an accredited college or university in business, hotel, restaurant, or a related field appropriate to the work of position OR minimum of one year experience in managing a DoD Lodging Facility, OR a minimum of three years experience which provides knowledge of hotel management or business operations required.  
    
2. A Certified Hotel Administrator designation preferred.  
    
3. Ability to supervise employees accomplishing work.  
    
4. Ability to establish and maintain effective working relationship with subordinates, officials and others.  
    
5. Ability to communicate both orally and in writing.  
    
6. Knowledge of NAF policies and procedures preferred.  
    
7. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

This activity is a Drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.