• Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre- packaged retail items.
• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
• Ensures all rental or check-out forms are properly completed and reservation and check- out procedures are followed.
• Notifies supervisor or program lead if damage or loss has occurred.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
• Provides support for Community Recreation event set up and break down.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Adheres to NAVMED P-5010 sanitation requirements.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Assists in the creation of professional proposals, execution of agreements and follow-up.
• Performs community outreach to assist in the development of contacts. Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Assists in updating of electronic and multi-media support tools, as needed.
• Performs entertainment and promotion scheduling.
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists with recruitment, training and scheduling of Community Recreation staff.
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
• Performs other duties as assigned as they pertains to the duties of this position.

Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.

Qualifications

• Combination of experience related to customer service and or recreation activity-based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.