About the position: This position will be assigned to the Resources Flight.
This position is considered Regular Full-Time (RFT). You are guaranteed 40 hours/week. You may be required to work nights, weekends and holidays. Employees are eligible to earn annual/sick leave and sign up for benefits, to include Health/Dental and Life Insurance, 401k and NAF Retirement.
About the position: This position will be assigned to the Resources Flight.
This position is considered Regular Full-Time (RFT). You are guaranteed 40 hours/week. You may be required to work nights, weekends and holidays. Employees are eligible to earn annual/sick leave and sign up for benefits, to include Health/Dental and Life Insurance, 401k and NAF Retirement.
Please see the "Who May Apply" section under the Qualifications section.
Manages functionality of Nonappropriated Fund Instrumentalities and related computer and peripheral systems.
Uses computer software/hardware troubleshooting techniques to identify and resolve IT related problems for organizations that utilize a wide variety of business, off-the-shelf point-of-sale (Epitome, ALOHA POS, Users Friend POS, Caterease, STORES, Defense Lodging System, MIS, TMX, SETS, Qubica, etc.), DoD applications, etc.
Resolves system failures by establishing workarounds, repairing, or readjusting systems.
Plans and ensures software releases are properly installed to avoid system down-time, coordinates with activity to minimize disruption and assists in preparing for installation of new computer systems and releases.
Acts as a liaison between Dyess AFB, and outside agencies, contractors/vendors, ACC, AFPC, etc., ensuring installation of software, hardware, plans, and standards are met. Maintains work order database and produces related reports.
Resolves customer problems and answers questions related to hardware or software issues.
Recommends preventive actions to customer to preclude recurring problems or system inefficiencies.
Performs all system patches and upgrades as required.
Enforces security program for terminal areas and remote terminals which are part of the network, ensures compliance with established installation and payment card industry (PCI) security procedures, reports security vulnerabilities, incidents, and problems to the correct authority.
Installs, implements, and maintains network hardware systems such as cable, hubs, routers, and current network server reconfigurations. Establishes TCP/IP connectivity with other systems and base.
Administers ADPE inventory for several sections (including Fund Administration) and documents temporary and/or permanent receipt, transfer, or disposition of hardware.
Recommends system upgrades, improvements, and purchases, coordinating with other base agencies in the procurement and deployment of IT systems when necessary.
Develops operating instructions if required.
Stores, maintains, and updates all official office files, reports, instructions, regulations, inventory data, and certification packages.
Utilizes word-processing and spreadsheet applications.
Performs other duties as assigned.
Must be able to lift and carry computer equipment weighing up to 40 pounds (at times up and down stairs) and may be required to operate a GOV when going to activities outside of work area, transport equipment/supplies, meet with vendor, etc.
May be required to carry a beeper/pager or cell phone.
Position is a position of trust.
Performs other duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12477816
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/23/2024
Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Experience should clearly reflect progressively responsible computer experience which is directly related to the position to be filled and which has equipped the candidate with the knowledge, skills and abilities to perform the required duties.
Experience should include the ability to analyze and evaluate system software/hardware requirements, hardware software systems and their interfaces, network security, data content and output options for a variety of administrative and technical program applications processed on several multi-program operating systems, standards, policies, and procedures related to computer systems, security, and functionality.
Education in a 4-year course in an accredited college/university leading to a Bachelor's degree in a computer related field may be substituted for experience.
Highly desirable experience includes experience with DoD automated data processing and networking standards, policies, and techniques; database engineering (MS-Access or SQL); Microsoft Certified System Administrator; experience with POS systems (ALOHA, FoodTrac, RecTrac, Qubica).
Knowledge of the fundamental capabilities and limitations of a variety of computers, computer network systems, and programs; as well as computer-related software and hardware in order to test, install, upgrade, configure, diagnose, and maintain proper functionality in accordance with DoD/AF system standards.
Knowledge of various office automation software programs, tools, and techniques.
Must have the ability to communicate effectively, both orally and in writing.
Must possess COMPTIA A+, Network+, or Security+ certification and obtain other training as required.
As a condition of employment incumbent agrees they will obtain the appropriate certification for the position to be filled and understands they must agree to release their certification qualifications(s) to the DoD through DWCA.
As a condition of privileged access to information systems, incumbent must satisfy both preparatory and sustaining DoD IA training and certification requirements.
Must sign Privileged Access Statement.
Certification holders must ensure that their certificates stay active.
Expired certifications must be renewed.
Must possess the ability to work independently with minimal supervision.
Subject to satisfactory completion of a Tier 3.
Must be able to work an irregular tour of duty to include weekends and holidays.
Must be able to successfully complete a physical examination and be able to lift and carry computer equipment weighing up to 40 pounds occasionally up and down flights of stairs.
Must be able to maintain a current driver's license and provide a current driving record.
This is a drug testing designated position. The incumbent is subject to random testing for drug use.
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/23/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
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