The United States Capitol Police (USCP) safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.
Summary
The United States Capitol Police (USCP) safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.
This
position is located in the Service Operations Division (SOD), Office of
Information Services (OIS), Office of the Chief Administrative Officer (OCAO),
United States Capitol Police (USCP).
Serves as the Associate Director
for the Service Operations Division (SOD) and is responsible
for managing end-user support for over
3,000 USCP and external customers, both on-site and remote. Activities
include the evaluation of new technologies, establishing standards,
procedures and service-level agreements and providing a range of technical
support services including requirements analysis, acquisition,
installation, customer service and training.
The SOD AD maintains the OIS Help Desk and customer
focus initiatives, while providing direction in all end-user technology
issues in support of information operations. Participates in
the formulation and implementation of OIS’s short and long-range goals.
Performs administrative and technical supervisory
functions for subordinates. Assigns duties and evaluates performance.
Manages the organizational unit’s budget and workload.
Develops performance requirements for subordinates and ensures a mutual
understanding of the performance standards. Resolves complaints and
grievances.
Provides leadership to ensure support for equal
employment opportunity (EEO) goals and requirements. Practices
non-discriminatory and non-retaliatory employment actions and
prevents unlawful discrimination or harassment based on race, color, religion,
sex, national origin, sexual orientation, genetic information, gender
identity, age, or disability. Provides for employee skills enrichment
through job related coaching, mentoring, and training. The incumbent will
foster a culture of learning, sharing, cooperation and teamwork that
improves efficiency and effectiveness throughout the organization.
Excellent interpersonal skills are necessary to
interact with USCP staff, senior staff, officials from other agencies and
the public. Demonstrates skill in developing and delivering oral
and written presentations as well as making recommendations on management
issues in concise and convincing language.
Serves as the technical expert responsible for
tracking budget expenses, Project Management, Problem Solving, end-user
support, desktop and mobile device management, software management,
telecommunications, user experience, Help Desk management, and
People Management.
Advises the Office of the Chief Information Officer
(OCIO) about the costs, efficiencies and desirability of revising or
adopting new approaches and standards for new technologies. Conducts studies
and evaluations of information technology, including desktop hardware and
software concerning the capacity and performance against known and
forecasted demand and the efficiency and effectiveness of the technology.
Implements these technologies to support the development of USCP information
systems.
You must be a U.S. Citizen.
Successful completion of a Background Investigation is required.
Must complete a one year probationary period.
This is not a remote position.
Telework is eligible as determined by the agency policy.
Qualifications
In order to qualify, you must meet the education and/or experience requirements described below.
For
the CP-13/GS-15 you must have one year (52 weeks) of specialized experience
equivalent to at least the CP-12/GS-14. Specialized
experience is defined as experience which includes: managing a service desk by supporting customer desktop systems (software, hardware and documentation) by providing advice, support and training; develop and monitor customer service standards; provide advice to those developing or using microcomputer-based applications systems; and planning, assigning and reviewing the work
of subordinates.
*Applicants applying for positions in the 2210 series must have IT-related
experience demonstrating each of the four competencies listed below.*
Attention to Detail - Is thorough when performing work and conscientious about
attending to detail.
Customer Service - Works with clients and customers (that is, any individuals
who use or receive the services or products that your work unit produces,
including the general public, individuals who work in the agency, other
agencies, or organizations outside the Government) to assess their needs,
provide information or assistance, resolve their problems, or satisfy their
expectations; knows about available products and services; is committed to
providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to
individuals or groups effectively, taking into account the audience and nature
of the information (for example, technical, sensitive, controversial); makes
clear and convincing oral presentations; listens to others, attends to
nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of
information; uses sound judgment to generate and evaluate alternatives, and to
make recommendations.
All eligibility requirements must be met by the closing date of the vacancy announcement.
(Information on Qualification & Education are located at the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/)
Education
There is no education substitution for experience in this series and/or grade.
Additional information
Additional Conditions of Employment with USCP:
As per the Congressional Accountability Act (CAA) and the Fair Chance to Compete for Jobs Act of 2019, criminal history information will only be collected following a qualifications review and after a tentative offer of employment has been made. A criminal history does not automatically exclude an applicant from employment with the USCP.
Criminal History Check -- Must successfully pass a comprehensive criminal history check of the past 10 years if offered employment. A criminal history check will be performed on applicants who accept an offer of employment.
Credit Check -- Must successfully pass a credit check. Applicants must not be in default or delinquent on any Federal guaranteed student loans. Applicants must demonstrate a competent financial history. Financial delinquency including collection accounts, liens, repossessions, or garnishments may be a basis for disqualification.
Selective Service Registration -- Male applicants must provide verification of registration with the Selective Service System or must verify exemption from the Selective Service System registration because of age or military status. Female applicants are exempt from Selective Service System registration. https://www.sss.gov/Registration/check-a-Registration/Verification-Form
Fingerprint Check -- Applicants' fingerprints will be submitted to the Federal Bureau of Investigation (FBI) for a check of the criminal history record.
Background Investigation -- Must successfully complete all components of the USCP full field background investigation. There are few automatic grounds for rejection in the USCP background investigation process. Issues of misconduct, such as illegal drug use, arrests, or convictions may not be automatically disqualifying. However, deliberate misstatements, omissions, or intentionally withholding required information at any phase of the hiring process will result in a candidate's disqualification regardless of the nature or reason for the misstatement or omission. The primary reason candidates fail a background investigation is due to deliberately withholding or omitting material facts. Providing false and/or misleading information may be grounds for removal from the application and selection process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Evaluation Factors:
Please address all Knowledge, Skills and Abilities (KSAs) within the narrative responses, so that your experience can be evaluated properly.
We will review your resume, assessment questionnaire and supporting documentation to determine if you meet the minimum requirements for this job. If you meet the minimum requirements for this job, we will evaluate your application materials, to assess the quality, depth, and complexity of your qualifications, accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.
Failure to successfully pass a full field background investigation and all segments of the pre-employment evaluation process will result in disqualification from further consideration under this Vacancy Announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be received by the closing date of this announcement:
1. Your Resume: Resumes should include full description of job duties as well as dates (mm/yr) of employment.
2. Other supporting documents:
- Veterans Preference Documentation, if applicable.
- College transcript(s), if qualifying based on education, or other documentation to prove possession of the basic requirements for this position.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Navigate to the following url to apply to this job: USCP Careers
1. Follow the prompts to upload your resume and/or other supporting documents and complete the occupational questionnaire.
2. Click the Submit Application button to submit your application package.
3. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
4. To verify that your application is complete, log into your account, select the job posting for this position. The page will display the status of your application, the documentation received and any correspondence the Department has sent related to this application.
5. Failure to provide all required documents and information requested by the closing date of this announcement may result in your application not being considered.
The complete application package must be submitted by 7:59 PM (ET) on the closing date to receive consideration.
Special Operations Division
119 D Street NE
Washington, DC 20510
Next steps
After a review of your application materials is made, you will be notified of your eligibility status. If you are referred to the hiring official, you will receive further notification. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required and must be received by the closing date of this announcement:
1. Your Resume: Resumes should include full description of job duties as well as dates (mm/yr) of employment.
2. Other supporting documents:
- Veterans Preference Documentation, if applicable.
- College transcript(s), if qualifying based on education, or other documentation to prove possession of the basic requirements for this position.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Navigate to the following url to apply to this job: USCP Careers
1. Follow the prompts to upload your resume and/or other supporting documents and complete the occupational questionnaire.
2. Click the Submit Application button to submit your application package.
3. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
4. To verify that your application is complete, log into your account, select the job posting for this position. The page will display the status of your application, the documentation received and any correspondence the Department has sent related to this application.
5. Failure to provide all required documents and information requested by the closing date of this announcement may result in your application not being considered.
The complete application package must be submitted by 7:59 PM (ET) on the closing date to receive consideration.
Special Operations Division
119 D Street NE
Washington, DC 20510
Next steps
After a review of your application materials is made, you will be notified of your eligibility status. If you are referred to the hiring official, you will receive further notification. If further evaluation or interviews are required, you will be contacted.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
