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IT Specialist (SysAdmin)

Department of Health and Human Services
National Institutes of Health
Clinical Center, Department of Clinical Research Informatics.
This job announcement has closed

Summary

The Department of Clinical Research Informatics (DCRI) is actively seeking candidates who are looking to embark on an exciting career opportunity. As an IT Specialist (SysAdmin), you will use your skills and insights to plan and manage large information technology projects and assist implementing complex clinical information systems in support of innovative Clinical Care and Biomedical Research.

Overview

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Reviewing applications
Open & closing dates
07/18/2024 to 07/22/2024
Salary
$117,962 to - $153,354 per year
Pay scale & grade
GS 13
Location
2 vacancies in the following location:
Montgomery County, MD
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
13
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Moderate Risk (MR)
Trust determination process
Announcement number
NIH-CC-DE-24-12416515
Control number
799419600

Duties

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Total number of Vacancies: 2

  • IT Specialist (SysAdmin) - General Systems Administration
  • IT Specialist (SysAdmin) Unix Administrator - Unix Administration


If selected for the IT Specialist (SysAdmin) - General Systems Administration position, the duties of the position include:

  • Providing engineering-level network administration leadership and oversight in a 24x7 mission-critical environment supporting direct patient care applications.
  • Collaborating with project managers and stakeholders to analyze networking requirements and design solutions meeting performance and security requirements.
  • Communicating complex technical concepts to leadership and/or non-technical stakeholders.
  • Providing technical leadership and guidance to project-based and contract staff
  • Analyzing and resolving network performance, connectivity, and related issues.
  • Ensuring network hardware (switches, routers, firewalls, etc.) is maintained and supported throughout the lifecycle and ensure timely replacement in accordance with vendor end-of-life milestones
  • Evaluating and documenting expected impact network upgrades or changes will have on downstream system availability.
  • Performing configuration and management of Network Access Control (NAC) technologies such as Cisco Identify Services Engine (ISE).
  • Designing, implementing, and managing Cisco Firewall Threat Defense (FTD) / Firewall Management Center (FMC) firewall solutions.
  • Continually assessing risk of network service interruption.
  • Conducting periodic reviews of network border and application specific firewall rule sets
  • Performing patching and upgrades as required on a variety of Cisco networking devices.
  • Writing and updating system documentation and create/maintenance architectural diagrams.

If selected for the IT Specialist (SysAdmin) Unix Administrator - Unix Administration position, the duties of the position include:
  • Serving as Department of Clinical Research Informatics UNIX Administrator.
  • Monitoring datacenter cooling and power technologies to ensure system redundancy.
  • Coordinating with vendors to oversee maintenance schedules that enhance performance and longevity of datacenter components.
  • Performing visual audits and inspections of a datacenter to ensure compliance with established standards.
  • Adhering to cleanliness standards throughout a datacenter to uphold operational integrity and safety.
  • Serving as a technical specialist and advisor to specialists and managers
  • Evaluating, planning, developing, implementing, and supporting hosting infrastructure technologies, especially in the hosting of enterprise-class systems and storage area networks (SANs).
  • Leading or participating in the investigation of new and improved server, storage, software, advanced file system and other hosting technologies and/or services.
  • Utilizing various diagnostic tools to monitor system performance, identify security risks, and detect vulnerabilities within the IT infrastructure.
  • Consulting with vendors' sales and field service personnel to troubleshoot and resolve problems.
  • Communicating with software engineers and developers to discuss implementation of local software corrections and modifications.
  • Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of UNIX hardware and software systems.

Requirements

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Conditions of employment

  • U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  • Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
  • Applicants must meet all qualification requirements by the closing date of this announcement.
  • Males born after December 31, 1959 must be registered with the Selective Service.
  • The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
  • The NIH maintains a tobacco free work environment and campus.
  • Must be able to perform the essential duties of the position, with or without reasonable accommodation.
  • A one-year probationary period may be required upon selection/placement.
  • This position is designated as a Tier II "non-emergency/teleworker" position.
  • If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.

Qualifications

You qualify at the GS-13 level, if you meet one of the following qualification requirements:

IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess each of the following four competencies: 1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail; 2. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4. Problem Solving: identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

AND

You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: serving as an advisor to specialists and managers in developing and implementing hosting infrastructure technologies; reviewing and evaluating hosted applications; security requirements; building and installing upgrades to the Windows operating system and related utilities; serving as a technical consultant to customers in support of application systems hosted on an organization's servers, diagnosing causes of complex critical systems administration problems, and devising innovative solutions for their resolution; analyzing server performance data and recommending changes/improvements as necessary.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer.

Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12416515

Education

This job does not have an education qualification requirement.

Additional information

Total number of Vacancies: 2

  • IT Specialist (SysAdmin) - General Systems Administration
  • IT Specialist (SysAdmin) Unix Administrator - Unix Administration
  • This position is designated as a Tier II "non-emergency/teleworker" position and the selected candidate will be considered a Tier II "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave.
  • A newly appointed or reappointed individual may receive a recruitment incentive. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
  • A newly appointed or reappointed employee may receive service credit for prior work experience or active duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee's entrance on duty. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
  • At the supervisor's discretion, this position may offer work schedule flexibilities: Telework (work from home on a regular basis or ad hoc basis but reports to the office at least once a week/two days a pay period).
  • At the supervisor's discretion, this position may offer work schedule flexibilities: Alternative Work Schedules such as compressed schedules, flexible schedules, etc.
  • PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration.
  • Visit our Applicant FAQs page for helpful information on the application process.
  • Visit our Total Compensationpage and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.
  • If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • 1. Infrastructure Design
  • 2. Information Systems Network Security
  • 3. Network and Server Administration
  • 4. Application Support Consultant
  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:
  • Best Qualified - for those who are superior in the evaluation criteria
  • Well Qualified - for those who excel in the evaluation criteria
  • Qualified - for those who only meet the minimum qualification requirements

The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants.

To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

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