Clarification from the agency

This announcement is open to: All U. S. Citizens

As a SUPERVISORY IT SPECIALIST you will be responsible for the following duties:

1. Provide expert technical and managerial support to OCIO IT Enterprise Operations to maintain operations, upgrade and optimize service delivery.
2. Serve as a supervisory IT Network Specialist at the Network Services Branch level providing technical liaison, service operations & customer support to the DCSA workforce.
3. Provide operational liaison between the government, DoD and commercial service providers to ensure enterprise IT operations.
4. Maintains contact with technical and customer service representatives to plan and coordinate work, ensure are up to date with system design, and resolve operational problems.
5. Maintains effective relationships with upper-level management, system administrators, and commercial vendors to stay abreast of improvements and advances in information technology and service delivery models.
6. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
7. Evaluating work performance of subordinates; Giving advice, counsel, or instruction to employees on both work and administrative matters.
8. Direct or participate in complex projects and provides expert technical assistance to maximize the utilization of technology to attain economies and productivity for agency.
9. Develop specifications for proposals for the procurement of new and/or revised information technology systems.
10. Develops new concepts in cost avoidance modeling to provide the most cost-effective services.
11. Conducts studies and comparative analyses to assess the effectiveness of programs implementation.
12. Makes recommendations based on findings and presents to upper-level management. Review and evaluate proposals for technical accuracy and fulfillment of requirements.
13. Participates in the operational testing of acquired systems of prior to their acceptance by the agency.
14. Evaluates the potential of new products and improvements in terms of improved service and economy in meeting user needs.
15. Assist in the development of quality control standards for information technology systems acceptance and performance. This includes conducting special and emergency surveys of systems and preparing reports where emergency problems developed or a system was seriously damaged (for example, by power surges).

Conditions of employment

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): My be Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible, but is not a full time telework position. The incumbent will be required to report to the office on a routine basis.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.
• The incumbent will be required to obtain and maintain appropriate Information Technology/Security certifications equivalent to Information Assurance Technical (IAT) Level III as defined by DoD 8570.01-M, dated December 19, 2005;
• This position is designated as "mission essential" for purposes of continuity of operations in an emergency.

Qualifications

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Qualifications
The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: General Schedule Qualification Standards (opm.gov) i.e. for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by Close Date

Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG -13 in the Federal service and are prepared to take on greater responsibility.
Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes:

1. Demonstrated experience managing enterprise network operations and sustainment from development to sustainment at the agency level.
2. Broad knowledge of network router, switch, and circuit technology to include, but not limited to, MPLS network, network redundancy and resiliency, various network protocols, firewall, network security stack, wireless network, network cabling plan, field offices reach back network connectivity, virtual private networks (VPN) technology, and COMSEC operations.
3. Experience providing internal and external technical oversight of complex enterprise network and communication systems.
4. Experience leading and supervising network team of government, military and contractor workforce at technical and non-technical level.

Specifically you will be evaluated on the following competencies:

1. Network Operation- Implement, operate, monitor, troubleshoot and/or maintain network systems and associated activities.
2. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
3. Information Technology Policy and Planning- Develop and promulgate Information Technology strategy, policy, guidance, and plans. Monitor to ensure consistency and compliance.
4. Information Technology Configuration Management- Plan, implement, track and/or evaluate configuration/requirement changes across the enterprise and organizations.
5. Information Technology Life Cycle Management- Plan, develop and/or manage processes across the information systems/services life cycle to ensure Information Technology capabilities meet current and future organizational and enterprise missions.
6. Information Technology Performance Assessment- Conduct continuous performance measurement to ensure that Information Technology activities, processes, and/or hardware/software are achieving desired results.
7. Information Technology Capacity Management- Plan or monitor to ensure Information Technology capacity meets current and future business requirements and performance metrics.
8. Network Management- Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
9. Infrastructure Design- Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Read the job opportunity carefully to make sure you have included all required contact information.
Include dates, hours, level of experience and examples for each work experience
For each work experience you list, make sure you include:

• Start and end dates (including the month and year).
• The number of hours you worked per week.
• The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.
• Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.

If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.