• Evaluate clinical practice improvements to make recommendations on improving deficiencies.
• Train new personnel on care and operations to ensure procedural requirements are met.
• Manage administrative activities of the clinic to maintain efficiency in the delivery of dental health care to patients.
• Implement clinic program policies and regulatory guidance to maintain quality dental health care.
• Manage all clinic providers schedule of delivery of patient services to assure effective, efficient, and productive delivery of such services.
• Track dental clinic processes with Quality Assurance Reporting to maintain compliance with regulations and Standard Operating Procedures.
• Manage master calendar for clinic, capturing all scheduled staff absences and critical events, to reschedule resources as necessary and avoid possible negative effects on patient care opportunity.
• Prepare periodic and special reports concerning personnel, patients, dental care, and treatment operations ensuring all data and metrics are accurate.
• Assign work to subordinates considering priorities, difficulty and requirements of assignments, and employees' capabilities, to provide for effective operations.
• Attend to employee complaints to provide resolutions or refer group grievances and more serious complaints to higher supervisor or manager.
• Evaluate employee performance to provide employee with feedback on areas of success and areas which need improving.
• Monitor training needs of subordinates to ensure all staff complete required training and maintain current certifications.
• Monitor manpower utilization, to ensure unmet personnel requirements or future staffing issues with Dental Headquarters are addressed.
• Provide procedural and administrative assistance to assigned clinic staff, to support them in providing quality patient care.
• Monitor clinic workload accuracy and accountability to achieve timeliness of workload submission and reporting.
• Monitor the dental readiness statistics of soldiers and units assigned to report deficiencies and provide options for resolution.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
• This position requires an immunization screening to determine inoculation for Measles, Mumps and Rubella (MMR), Tetanus, Diphtheria and Pertussis (Tdap), Hepatitis B series, Chickenpox titer and skin test screening for Tuberculosis (TB)
• One-year supervisory probationary period required- A one-year probationary period is required if the selectee has not previously met this requirement.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience equivalent to at least the GS-07 grade level in the Federal service which includesassisting with the recommendation of resources based on policies, costs, and operating procedures; and assists with developing direct and continuous quality improvement in all facets of a dental or health care clinic.

OR

Education: Masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Hospital Administration, Public Health Administration, Business or Public Administration with course work in Health Care Administration.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Veterans and Military Spouses will be considered along with all other candidates.