Clarification from the agency

This announcement is open to: All U.S. Citizens who live or reside in the Washington, DC local commuting area or Boyers, PA local commuting area. Description of areas in Duty section.

As a SUPPORT SERVICES SPECIALIST you will be responsible for the following duties:
- Responsible for planning, carrying out and facilitating a range of complex projects, conducting research/analysis, as well as, coordinating and executing critical executive secretarial functions to support the BI mission.
- Develops, writes, adapts, and updates existing standard operating procedures and guidance related to ExecSec administrative projects.
- Develops new approaches, forms/attends working groups and conduct meetings and training, to resolve complex productivity problems and issues.
- Researches, develops and gains approval for new tools and software to improve efficiency and productivity for BI's administrative professionals.
- Support the records life cycle, by collaborating with the DCSA Records Manager, and serves as BI's Records Manager/Coordinator.
- Develops plans and methods for reducing the backlog of historical hardcopy records into the electronic records management system.
- Serves as a point of contact for the BI CATMS task management and tracking process.
- Disseminates guidance, conducts training and recommends modifications to improve, or develop new internal guidance for BI CATMS users share successful methods with DCSA CATMS team.
- Tracks staff actions and works across all BI portfolios to ensure timely completion of critical tasks.

Washington, DC: $99,200 - $128,956
Washington, DC local commuting area, which includes the entire area within the boundaries of Washington, DC; the Maryland counties of Anne Arundel, Baltimore, Calvert, Carroll, Charles, Frederick, Harford, Howard, Montgomery, Prince George's, St. Mary's, and Washington; and the city of Baltimore and all cities in the geographic area bounded by the outer boundaries of the combined areas of the counties listed above; the Virginia counties of Albemarle, Arlington, Clarke, Culpeper, Fairfax, Fauquier, Greene, King George, Loudoun, Madison, Orange, Prince William, Spotsylvania, and Stafford; and the cities of Alexandria, Fairfax, Falls Church, Fredericksburg, and all cities existing in the geographic area bounded by the outer boundaries of the combined areas of these listed Virginia counties; Adams County in Pennsylvania; Morgan, Berkeley, and Jefferson counties in West Virginia.
OR
Boyers, PA: $89,910 - $116,879
Boyers, PA local commuting area, which includes the Pennsylvania counties of Butler, Clarion, Armstrong, Allegheny, Beaver, Lawrence, Mercer, Crawford, Erie, Venango, Jefferson, Indiana, and Westmorland; Ohio counties of Columbia, Trumbull, and Mahoning; and all cities existing in Pennsylvania or Ohio within the geographic area bounded by the outer boundaries of the combined areas of the aforementioned counties.

Conditions of employment

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): Not Authorized
• Fair Labor Standards Act (FLSA): Non-Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible, but is not a full time telework position. The incumbent will be required to report to the office on a routine basis.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.

Qualifications

This position has a Basic Requirement for the 0342: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Support Services Administration Series 0342 (opm.gov) i.e. for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 07/15/2024

Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-11 in the Federal service and are prepared to take on greater responsibility.

Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Providing technical and administrative support consisting of human capital data reviews, process development and improvement, records management, and meeting planning and facilitation. Identifying and analyzing personnel/workforce and manpower data, using quantitative and qualitative techniques to inform on operational decisions and requirements. Building and maintaining relationships with a diverse body of internal/external customers using problem solving principles, techniques and tools to provide support and lead workforce and technical initiatives. Reviewing, auditing, and creating guidance memos, SOP's and meeting minutes to communicate mission activities and initiatives.

Specifically you will be evaluated on the following competencies:
1. Partnering - develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

2. Flexibility - is open to change and new information; rapidly adapts to new information, changes conditions or unexpected obstacles.

3. Customer Service - anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

4. Problem Solving - identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Read the job opportunity carefully to make sure you have included all required contact information.
Include dates, hours, level of experience and examples for each work experience
For each work experience you list, make sure you include:

• Start and end dates (including the month and year).
• The number of hours you worked per week.
• The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.
• Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.

If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.