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Public Safety Dispatcher

Department of the Army
United States Army Installation Management Command
Directorate of Emergency Services
This job announcement has closed

Summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

About the Position: Fort McCoy is located in west-central Wisconsin, midway between Chicago and Minneapolis, just off Interstates 90 & 94. To learn more: https://home.army.mil/mccoy/index.php/my-fort/newcomers

Overview

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Hiring complete
Open & closing dates
06/26/2024 to 07/10/2024
Salary
$49,025 to - $63,733 per year
Pay scale & grade
GS 7
Location
1 vacancy in the following location:
Fort McCoy, WI
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Announcement number
CHDE240435337631D
Control number
797101500

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Duties

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  • Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
  • Question caller to determine the problem and the nature of the call.
  • Retrieve statistical information from computerized databases.
  • Monitor computerized fire alarm system and Intrusion Detection Systems (IDS).
  • Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
  • Operate Computer Aided Dispatching (CAD) system, radios, and station alerting systems.
  • Provide initial Incident Command support until responding emergency units arrive on scene.
  • Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

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Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. Incumbent must obtain and maintain a Secret security clearance.
  • Position is subject to shift work. Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty including nights, weekends, and holidays. Subject to callback, on call and mandatory overtime as mission requires.
  • Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
  • Newly hired personnel are required to obtain and maintain the certifications outlined in this section within one year of employment. Supervisor may adjust timeframe depending upon funding and training availability.
  • The incumbent is required to possess and maintain certification in Emergency Medical Dispatch System approved for and in use by the installation IAW DoDI 6605.06 and National Fire Prevention Association (NFPA)1061.
  • The incumbent is required to possess and maintain certification in CPR, DoD Hazardous Materials Awareness, DoD Telecommunications I/II, ALERTS, NCIC, and Wisconsin Law Enforcement Telecommunications System (TIME).
  • TDY up to 10% required.
  • The incumbent may be required to wear a uniform.
  • The work is performed in a highly stressful, restricted office environment.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • Interagency Career Transition Assistance Plan
  • Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
  • Priority Placement Program, DoD Retained Grade Preference Eligible

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which involves operating multi-line telephones, computers or radio equipment to provide information to callers; obtaining detailed information from callers and inputting data collected into databases and software systems; communicating orally to a wide range of people to obtain and provide information; and complying with standard operating procedures in a fast-paced and changing environment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

OR

Education:
One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Emergency Management, Law Enforcement, Criminal Justice, Fire Science or Communications.

OR

Combination of Education and Experience:
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

You will be evaluated on the basis of your level of competency in the following areas:

  • Customer Service (Clerical/Technical)
  • Decision Making
  • Interpersonal Skills
  • Manages and Organizes Information
  • Technical Competence

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct deposit of pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Logistics Career Field position.
  • Multiple positions may be filled from this announcement.
  • When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
  • Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
  • This position may offer a recruitment bonus to individuals who are newly appointed as civilians in the Federal Government. You are considered newly appointed if this is your first appointment as a civilian employee in the Federal Government or if you have a minimum of a 90-day break in service from a previous Federal civilian position. You may qualify with a break in service of less than 90 days only if your previous Federal civilian appointment was a time-limited or non-permanent appointment. You will be required to sign a service agreement prior to your entry on duty.
  • This position may offer a relocation incentive to applicants if they are a current Federal government employee who is relocating from more than 50 miles from the duty location. You will be required to sign a service agreement prior to your entry on duty.
  • This position may offer the Student Loan Repayment program (SLRP). Participants must sign a service agreement prior to your entry on duty and maintain an acceptable level of performance to remain eligible for this program.
  • Salary negotiations for candidates new to Federal service may be authorized.
  • Credit for prior non-Federal experience and certain military service for leave accrual rates MAY be authorized but must be established prior to entry on duty.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

  • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
  • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
  • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

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