• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
• Provide assistance in handling customer complaints, involving management as necessary.
• Performs custodial duties as required inside and outside of buildings including; but not limited to, trash/garbage removal, sweeping, dusting, mopping, vacuuming, washing walls/windows, and sanitizing bathrooms/kitchens.
• Cleans all lobbies, passageways, stairwells, laundry rooms, public restrooms, and other common use areas in and around buildings.
• Loads, unloads, and relocates heavy, bulky items such as furniture, supplies, and linen (clean and dirty) by hand or using carts, dollies, hand trucks, golf carts, or similar lifting/carrying devices.
• Performs deep cleaning as required. Deep cleaning may include defrosting refrigerators and freezers, cleaning windows (interior and exterior), replacing and/or cleaning drapes/curtains, moving furniture, and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks. Deep cleaning may require the use of pressure washers, steam cleaners, floor buffers, and carpet cleaning machines.
• Assists management with the facility's inventory control program.
• Performs all other related duties as assigned.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position.
• Position will require nights, weekends, and holidays.
• This position is required to do considerable standing, bending, walking, pushing, pulling, climbing, and a variety of repetitive motions.
• Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.
• Assisted lifting, moving and carrying up to 100 pounds may be required.
• May be required to climb/descend stairs and properly placed stepladders.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.

Qualifications

• Able to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including MSDS) and adherence to basic safety policies is required.
• Must be able to communicate clearly and effectively in English both verbally and in writing with management, staff, and guests.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.