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MWR Customer Service Clerk

Department of the Navy
Commander, Navy Installations
NRSW Naval Support Activity Monterey N923
This job announcement has closed

Summary

This position is located at Naval Support Activity Monterey. Customer Service Clerk performs a full range of services such as: assisting customers, following up on delinquent payments, resolving routine complaints, and any other customer service related duties or transactions. May operate cash register, receive payment, and make change. Assists in the maintenance of pertinent records and logs relating to the customer service transactions.

Overview

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Job canceled
Open & closing dates
06/20/2024 to 07/20/2024
Salary
$40,170 to - $45,909 per year

This position is eligible for a $500 sign-on and retention bonuses up to $1,750 within the first year of employment.

Pay scale & grade
NF 2
Location
1 vacancy in the following location:
Hotel Del Monte / El Prado
Monterey, CA
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time - 35-40 hours per week
Service
Competitive
Promotion potential
2
Job family (Series)
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
24-12450366
Control number
796600500

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

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  • Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service related duties or transactions.
  • May operate cash register, receive payment, and make change.
  • Assists in the maintenance of pertinent records and logs relating to the customer service transactions.
  • Performs other related duties as assigned.

Requirements

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Conditions of employment

  • Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • Position requires nights, holidays, and weekends.

Qualifications

  • Must have basic knowledge of business mathematics, with experience or training in cash handling, operating cash register, and adding machine. Must be able to become familiar with and have understanding of MWR policies, orders and regulations.
  • Six months of experience or training in special order operations, with technical knowledge of services and merchandise availability is desired.

Education

N/A

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

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