• Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service related duties or transactions.
• May operate cash register, receive payment, and make change.
• Assists in the maintenance of pertinent records and logs relating to the customer service transactions.
• Performs other related duties as assigned.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Position will require nights, holidays, and weekends.

Qualifications

• Must have basic knowledge of business mathematics, with experience or training in cash handling, operating cash register, and adding machine.
• Must be able to become familiar with and have understanding of MWR policies, orders and regulations.
• Six months of experience or training in special order operations, with technical knowledge of services and merchandise availability is desired.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.