The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications, Adobe Acrobat, and nationally and locally developed systems).
The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications, Adobe Acrobat, and nationally and locally developed systems).
Depending on qualifications
This announcement is open until filled. The first cut-off date for review of applications is July 12, 2024. United States Citizens or persons eligible to work in the United States may apply to this posting. Please note that a Security Clearance is not required when submitting applications.
The IT Help Desk Specialist performs routine to moderately complex troubleshooting of hardware and software systems and assists with inventory control. This full-time position is located in Washington, D.C. Some work may be done remotely.
Applicants must be a United States citizen or eligible to work in the United States. Employees of the federal courts are excepted service appointments. Excepted service appointments are "At-Will" and may be terminated with or without good cause by the Court. The candidate selected for the position will be hired provisionally pending the results of a background investigation. Direct deposit of pay is required.
Candidates must show experience that demonstrates the ability to: (1) understand the theories, principles, practices and usage of IT hardware and software; (2) perform hardware and software maintenance and troubleshooting; (3) effectively communicate with others both verbally and in writing; (4) show attention to detail, organizational skills, and the ability to manage multiple tasks; and (5) be flexible, work well under pressure, maintain a positive attitude, and meet deadlines.
Candidates must have a high school diploma or equivalent. A bachelor's degree is preferred. Must have at least two years of specialized experience that demonstrates the possession of the skills required to perform the duties of the position. Preferred experience includes supporting Microsoft Office 365 applications, virtual desktops, and mobile devices.
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will also be evaluated based on their application and an interview.
Please read the "How to Apply" section.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Email a cover letter and resume as a single PDF document to VacancyITHelpDeskSpecialist@cadc.uscourts.gov. Only those candidates who will be interviewed will be contacted. The position is open until filled. The first cut-off date for review of applications is July 12, 2024.
Due to the large volume of applications, the court will send a letter regarding the status of an application only to those candidates scheduled for interviews. When the position is filled, a notice will be placed on the court's internet site.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
