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CUSTOMER SERVICE ASSISTANT, NF-2091-02

Department of the Navy
U.S. Marine Corps
MCCS LEJEUNE-NEW RIVER
This job announcement has closed

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Overview

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Reviewing applications
Open & closing dates
06/13/2024 to 06/20/2024
Salary
$16.66 to - $16.66 per hour
Pay scale & grade
NF 02
Location
1 vacancy in the following location:
Jacksonville, NC
1 vacancy
Telework eligible
No
Travel Required
25% or less - Varies
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Part-time
Service
Competitive
Promotion potential
NA
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Announcement number
68763
Control number
795554100

This job is open to

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Clarification from the agency

Open to Public

Duties

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What to Expect

  • Relays instructions from supervisor. Demonstrates work methods, and provides work-related guidance.
  • Checks with supervisor on problems. May open and close facility.   
  • Performs a full range of services such as assisting customers, taking reservations, following up on delinquent payments or equipment, making refunds and adjustments, resolving routine complaints, and any other customer service related duties or transactions.
  • Assists in general custodial and/or maintenance duties as needed. May at times assist staff in outside work checking in/out equipment.
  • Maintains a complete and systematic set of records relating to customer service transactions. Checks to ensure the periodic procurement of supplies and equipment required for an efficient operation. 
  • May be assigned to any Services facility on a temporary or permanent basis as needed. May be required to work a fluctuating work schedule to complete the mission, to include nights, weekends, and holidays. 
  • This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
  • Performs other related duties as assigned.

Requirements

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Conditions of employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

What are we looking for?

  • Minimum one year experience in a retail sales or recreation environment. 
  • Ability to lead employees in performance of their duties.
  • Knowledge of basic accounting and cash handling. 
  • Ability to operate a cash register.

Additional information

GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

Individuals selected from a vacancy announcement advertised for a flexible position may be changed to part-time or full-time at management's discretion without further competition.

CONTACT US:
For questions related to a specific position or the application process please contact us at:
Human Resources Division
Marine Corps Community Services, Lejeune-New River
(910) 451-JOBS | https://careers.usmc-mccs.org
Email questions to:  lejeune.vacancies@usmc-mccs.org (applications nor documents will not be accepted via email) for technical difficulties navigating through or using the Career Page send an email to https://careers.usmc-mccs.org

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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