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Public Safety Dispatcher (Office Automation)

Department of the Army
United States Army Installation Management Command
This job announcement has closed

Summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

This is a TERM position; not to exceed 13 months. May be made permanent.


About the Position:
The surrounding community is comprised of the towns of Leesville, Deridder, New Llano, and Anacoco. The nearest cities are Alexandria (45 miles northeast) and Lake Charles (55 miles south). https://home.army.mil/polk/index.php

Overview

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Hiring complete
Open & closing dates
06/13/2024 to 06/24/2024
Salary
$49,025 to - $63,733 per year
Pay scale & grade
GS 7
Location
1 vacancy in the following location:
Fort Johnson, LA
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Appointment type
Term - 13 months; May be made permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
Yes
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Announcement number
CHDE240411712623D
Control number
795183300

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Duties

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  • Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
  • Transfers caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, medical evacuation (MEDEVAC), rescue or hazardous materials units.
  • Provides continuous telephone contact with caller, when appropriate during emergency situations and give instructions regarding what to do, and what not to do, prior to the arrival of pre-hospital care providers.
  • Conducts initial screening to analyze the situation, determining if the request is emergent or non-emergent in nature.
  • Monitors and/or operates electronic security systems involving numerous alarm panels/monitors, callboxes, maintenance-related items, intrusion detection systems, video motion detection systems, and various security alarms.
  • Operates technology in order to perform dispatch duties such as CAD (Computer Aided Dispatch), Microsoft Word, Excel, Power point, and other software programs.

Requirements

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Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position required the ability to obtain and maintain Secret security clearance.
  • This position requires the ability to obtain and maintain, within 6 months of employment, a current Department of Defense (DoD) Telecommunicator I and II (or equivalent), DoD Hazmat Awareness levels and Emergency Medical Dispatch certification.
  • This position requires the ability to obtain and maintain, within 3 months of employment, a Louisiana State National Crime Information Center (NCIC) Operator Certification.
  • This position requires the ability to obtain and maintain, within 6 months of employment, a Cardiopulmonary Resuscitation (CPR) Certification.
  • This position requires successful completion of a pre-appointment physical examination.
  • This position requires working 12-hour rotating shifts which includes days, nights, weekends and holidays.
  • This position requires wearing a uniform.
  • This is a “Mission Essential” position not subject to administrative dismissal in emergencies created by inclement weather conditions or emergency situations as appropriate.
  • This position requires business travel/TDY up to 5% of the time.
  • This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

Specialized Experience: One year of specialized experience which includes work (1) dispatching fire, police and emergency medical services on the initial response to the scene of an incident; (2) serving as initial point of telephone contact for the public seeking emergency, non-emergency fire, police and/or medical services; (3) preparing and maintaining a properly documented communication log of incoming telephone calls and incoming/outgoing radio transmissions. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Proficiency Required: This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute timed sample with three or fewer errors.

You will be evaluated on the basis of your level of competency in the following areas:

  • Customer Service (Clerical/Technical)
  • Decision Making
  • Technical Competence

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

  • TERM Appointment: This position is a TERM Not to Exceed 13 months position with option for conversion to permanent position.
  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Transportation and Distribution Management Position.
  • You may claim military spouse (MSP) preference.
  • If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.
  • You may claim Priority Placement Program (PPP) preference.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Interagency Career Transition Assistance Program (ICTAP). If you are a federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
  • Permanent change of station (PCS) costs MAY be authorized (mandatory for all permanent GS-13s and above, encouraged for supervisory positions at lower grades, and discretionary for other non-supervisory positions).
  • Recruitment and relocation incentives MAY be authorized.
  • Student loan repayment MAY be authorized.
  • Salary negotiations for those candidates who are new to Federal service MAY be authorized.
  • Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized.
  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

  • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
  • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
  • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

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