Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Assists in answering phones when needed and makes limited electronic entry of the Fisher House registration forms. Reports incident/injury rule violations to management. Generates and prints the housekeeping report. Assists volunteers in accomplishment of their tasks. Provides volunteers and others with orientation tours of the facility areas.
• Assists guests with checking in/out. Demonstrates how to use room amenities. Responds to guest's special requests. Report any changes in status or areas of concern to management. Assures guest satisfaction by inquiring about comfort and needs. Elevates complaints to management. Provides general information and facility policies on access and behaviors.
• Collects lost and found items for issue and/or returned to guests. Checks household and inventory items for damage. Maintains inventory of linen and amenity items. Checks inventory of linens and cleaning materials. Monitors and issues replacement items for guest rooms (i.e., bedding items, shower curtains, etc.). Counts linen items sent out and returned to facility for contracted cleaning. Accepts donations and disseminates items accordingly.
• Performs light housekeeping duties such as dusting, vacuuming, picking up and taking out trash. Implements energy efficiency by turning off electronic items and devices whenever possible. Performs minor maintenance and grounds keeping utilizing hand and motorized tools.
• Assists management in quality checks of rooms and common areas. Inspects wear and tear of items in room. Identifies items needing replacement. Performs minor repairs on equipment. Replaces items and updates inventory list accordingly. Controls hazardous materials and pest control chemical usage, Safety Data Sheet (SDS) binders and proper signage.
• Initiates and submits maintenance work order items. Adheres to safety and physical security regulations and standards. Accompanies contractors, emergency personnel and other laborers as necessary while in the buildings to ensure guest safety. Ensures the security of all buildings. May operate government vehicles (sedan, trucks, golf carts, etc.) to transport supplies or guests to and from medical treatment facilities upon request.

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position requires the completion of a pre-employment Physical Examination to ensure the level of physical health and ability or fitness to perform the duties of the position.
• Must be able to work nights, weekend, holidays and overtime in order to accomplish the mission.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/17/2024

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Practical knowledge and/or experience with rules and procedures in a DAFFH preferred. Must have housekeeping and customer service experience. Preferred applicants with experience which provides a working familiarity with the routines and procedures followed in Fisher House or lodging facilities. Ability to perform housekeeping, light maintenance and grounds keeping (i.e., painting, replacing light bulbs, AC filters, repairing light furniture damage). Practical knowledge and/or experience with hazardous chemicals, pest control and bio-hazardous materials. Ability to occasionally lift and carry objects weighing 50 lbs. and with assistance for objects weighing over 50 lbs. Ability to stand, bend, stoop, and reach for a long period of time. Ability to communicate effectively in English both orally and in writing. Must have computer proficiency in automated systems.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.