-Provide emergency 911 call taking and dispatching service.
-Perform Emergency Medical Dispatch (EMD) services to callers with medical emergencies.
-Maintain maps, checklists, and charts, including automated programs.
-Operate and maintain telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center.
-Prepare and maintain reports and records relating to emergency responses.

Conditions of employment

• U.S. Citizenship Required
• Must be registered for Selective Service, see Legal and Regulatory Guide
• This posn is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit.
• Recruitment/Relocation incentives may be authorized
• Position to be filled through Delegated Examining Authority
• Veterans must submit required documents to receive Veteran's preference
• Category rating and selection procedures will be utilized
• SECURITY CLEARANCE: INCUMBENT MUST BE ABLE TO OBTAIN AND MAINTAIN A SECRET LEVEL SECURITY CLEARANCE AS A CONDITION OF EMPLOYMENT.
• THIS POSITION HAS BEEN DESIGNATED FOR DRUG TESTING. IF YOU ARE SELECTED FOR THIS POSITION YOU MAY BE SUBJECT TO URINALYSIS TESTING PRIOR TO APPOINTMENT AND YOU WILL BE SUBJECT TO RANDOM URINALYSIS TESTING AS A CONDITION OF EMPLOYMENT.
• Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecommunicator, Level II, within 24 months of entrance on duty.
• Incumbent is required to work on alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays).
• Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time.
• May be required to respond on off-duty time during a conflagration, or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.
• Must participate in exercises by relaying accurate information, and follow appropriate checklist. Must be resourceful and alert to adequately perform duties.
• Incumbent must participate in recurrent proficiency training, as directed.
• PCS may be authorized.
• Incumbent must obtain NA-EMD certification within 6 months of entrance on duty.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions.

ONLY EXPERIENCE OBTAINED BY THE CLOSING DATE OF THIS ANNOUNCEMENT WILL BE CONSIDERED.

SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level close to the work of this position that has given you the particular knowledge, skills and abilities required to successfully perform. Typically, we would find this experience in work within this field that is closely related. To be creditable, the specialized experience must have been equivalent to the next lower grade level (GS-06), pay band or equivalent. Specialized experience is described as experience as a public safety telecommunicator (dispatcher); being familiar with commercially available fire station notification systems, monitoring multiple radio frequencies including police, fire, medical and mutual aid; interpreting fire alarm communications signals, prioritizing emergency and non-emergency calls to determine appropriate response levels based on the incident needs and providing pre arrival instructions to callers through utilization of advanced emergency medical dispatch protocols.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of communications operations to include a basic knowledge of trunked radio operations, and patching radio frequencies.
2. Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required.
3. Knowledge of location and availability of vehicle fleet, the type of apparatus and equipment needed for the emergency at hand, and a basic knowledge of firefighting techniques and terminology.
4. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
5. Ability to work independently without immediate supervision.

PHYSICAL DEMANDS: Light lifting (under 14 lbs.), light carrying (under 14 lbs.), reaching above shoulder, use of fingers, ability for rapid mental and muscular coordination simultaneously, ability to distinguish basic colors, and the ability to hear (hearing aid permitted). A PRE-EMPLOYMENT PHYSICAL IS REQUIRED FOR THIS POSITION.

WORK ENVIRONMENT: Working closely with others, working alone, constant noise (radio, computers, and fans).

Works in close harmony with supervisors, co-workers, and others during day-to-day routines and during emergencies.
Incumbent is required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous attitude at all times. Keeps calm and cool during emergency situations.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

BASIS OF RATING:
Your application will be rated under the Category Rating procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualifications requirement. Additional points are not added for Veteran's Preference; however, Veteran Preference is still applied.

Category 3, Best Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements.
Category 2, Highly Qualified: Candidates in this category possess good skills and experience above the minimum requirements.
Category 1, Qualified: Candidates in this category meet the minimum education and/or experience requirements.

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire. The numeric rating you received is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully.