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Technical Information Specialist

Department of Health and Human Services
National Institutes of Health
National Institute on Aging
This job announcement has closed

Summary

The NIA Office of Communications and Public Liaison (OCPL) directs a comprehensive, integrated, and technology-supported communications program to ensure rapid, accurate, and consistent communication activities. The incumbent serves as a Technical Information Specialist within the Web and Design Services team developing and advising on digital information communications to provide information products and services to various audiences.

Overview

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Hiring complete
Open & closing dates
06/13/2024 to 06/17/2024
Salary
$99,200 to - $153,354 per year
Pay scale & grade
GS 12 - 13
Location
1 vacancy in the following location:
Montgomery County, MD
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
13
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
NIH-NIA-MP-24-12433476
Control number
794212400

Duties

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  • Perform a broad range of duties and functions involving digital information communications for NIA.
  • Provide expertise and guidance in digital information communications accessibility to ensure NIA's compliance with Section 508 of the Rehabilitation Act and access for all audiences to NIA's information products and services.
  • Collaborate with technical staff, content creators, and other stakeholders to enhance the usability, accessibility, and performance of NIA's digital communications.
  • Research and recommend strategies to gather and analyze information to develop novel digital solutions.
  • Provide technical support for the NIA website, intranet, and other digital platforms.
  • Collect digital analytics statistics and develop reports.

Requirements

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Conditions of employment

  • U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  • Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
  • Males born after December 31, 1959 must be registered with the Selective Service.
  • Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

In order to qualify for a Technical Information Specialist, GS-1412 position you must have:

A. a full 4-year course of study that meets all the requirements for a bachelor's degree with major study in the subject-matter field of the position to be filled; OR

B. 4 years of experience that provided a knowledge of the basic principles, theories, practices, techniques, and terminology of a discipline or subject-matter field; an understanding of the standard methods, procedures, and techniques of research and analysis in the subject-matter field; and where appropriate, ability to read and comprehend nontechnical material in one or more foreign languages. Such experience is equivalent to that which would have been gained through a 4-year college curriculum; OR

C. a combination of education and experience as described above.

In addition, in order to qualify for a Technical Information Specialist, GS-1412 position at the GS-12 level, you must have:
1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks:
retrieving and evaluating technical information materials on the specialized information;
reviewing projects or contracts of technical information systems for accuracy and completeness;
preparing digital content reports to recommend updates to owners; and
collecting digital communications material, such as a performance matrix, to ensure compliance with organizational standards.


In addition, in order to qualify for a Technical Information Specialist, GS-1412 position at the GS-13 level, you must have:
1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks:
managing technical information programs and requirements by analyzing performance metrics, workflows, operating procedures, and organizational records management;
administering projects or contracts of digital information communications systems, services, or content;
conducting studies and evaluations of digital information communications to develop methods for improvement; and
interacting with technical staff to analyze digital information communications programs and address issues.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer.

Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12433476

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts (or a list of your courses including titles, credit hours completed and grades). Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Additional information

  • This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave.
  • At the supervisor's discretion, this position may offer work schedule flexibilities: telework (work from home on a regular basis or ad hoc basis but reports to the office at least once a week/two days a pay period), compressed schedules, flexible schedules.
  • A one-year probationary period may be required upon selection/placement.
  • PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration.
  • Veterans' Preference applies only to Schedule A (disability appointment) and Veterans Recruitment Appointments (if applicable).
  • The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
  • The NIH maintains a tobacco free work environment and campus.
  • Must be able to perform the essential duties of the position, with or without reasonable accommodation.
  • Visit our Applicant FAQs page for helpful information on the application process.
  • Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • 1. Knowledge of digital communication and accessibility standards.
  • 2. Skill in conducting evaluations of communication practices and procedures.
  • 3. Knowledge of analyzing and improving the efficiency of communication and outreach efforts.
  • 4. Skill in providing technical support for internet sites.


Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP)and the Interagency Career Transition Assistance Program (ICTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

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