The Deputy Associate Commissioner for Public Service and Operations Support (DAC, OPSOS) serves as deputy to the Associate Commissioner for Public Service and Operations Support (DAC, OPSOS). The DAC shares responsibility with the AC for all functions of the Office's program particularly related to formulation, adoption and execution of plans and policies related to SSA programs.
Summary
The Deputy Associate Commissioner for Public Service and Operations Support (DAC, OPSOS) serves as deputy to the Associate Commissioner for Public Service and Operations Support (DAC, OPSOS). The DAC shares responsibility with the AC for all functions of the Office's program particularly related to formulation, adoption and execution of plans and policies related to SSA programs.
All groups of qualified individuals within the Civil Service and individuals with SES reinstatement eligibility may apply.
Additionally, current career Senior Executive Service (SES) members, OPM certified graduates of an SES Candidate Development Program (CDP), and individuals with SES reinstatement eligibility may be considered noncompetitively.
The DAC, OPSOS is responsible for providing operations analysis, program integration and management planning and analysis in support of the Deputy Commissioner for the Office of Operations, and for conducting studies and analyses related to the overall effectiveness and efficiency of the Field Offices, Program Service Centers, Teleservice Centers, Social Security Card Centers and the Office of Central Operations Processing Centers.
The DAC, OPSOS also has responsibility for the coordination and implementation of a comprehensive DCO nationwide program focusing on providing quality service to the public.
In addition, The DAC (OPSOS):
Develops and recommends a realistic and effective service delivery strategy to support service measurements consistent with SSA service delivery philosophies.
Develops partnerships with outside reviewing components (e.g., OQR, OIG, GAO) to ensure sound, constructive reviews which produce practical recommendations which enhance service to the public and the well-being of employees.
Builds mutually constructive operational processes with other government agencies; e.g., RRB, CMS, Treasury, IRS and the Administration on Aging.
Formulates, executes and monitors Operations' budget plans and spending and evaluates cost savings measures, based on legislative changes. Controls component staffing ceiling and prorate share dollar limits and prepares component allocation for budgetary categories and FTE/FTP management. Analyzes and monitors component productivity in relation to Agency operational and budgetary goals. Determines the resource implication of legislation procedural and technological changes as well as ad hoc Operational workloads as necessary.
*Please note, there is one vacancy to be filled. The incumbent may report to any represented location in the announcement. The incumbent must reside within two hours of Headquarters or one of SSA's Regional Offices.
In order to be considered minimally qualified for this position, candidates must have had responsible professional experience at a senior level (equivalent to the GS-15 in either the General Schedule (GS) or a comparable pay plan).
Qualifications
As a basic requirement, applicants MUST demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Professional/Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors automatically disqualifies an applicant.
You must clearly show that you possess the experience and leadership competencies to perform the duties of an executive. To be considered for this position, all applicants must address each of the Mandatory Professional/Technical Qualifications (MTQ), if any, and the Executive Core Qualifications (ECQ) listed below in the application documents you submit. Unless you are currently serving under a career Senior Executive Service appointment, are eligible for reinstatement into the Senior Executive Service, or have successfully completed a Senior Executive Service Candidate Development Program approved by OPM and been certified by OPM, you must submit a narrative statement covering each of the Executive Core Qualifications listed below. Your examples should be clear and concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives, and level of contacts.
Narrative Statements for the ECQs must not exceed 10 pages; additional pages will not be considered. This document MUST be submitted using the "Executive Core Qualifications" document type.
ECQ 1 - LEADING CHANGE: You must have demonstrated an ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - LEADING PEOPLE: You must demonstrate the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building
ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - BUSINESS ACUMEN: This ECQ involves the ability to manage human, financial, and information resource strategically.
Leadership Competencies: Financial Management, Human Capital Management, Technology Management
ECQ 5 - BUILDING COALITIONS: This ECQ involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating
FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation.
No more than one (1) page per MTQ is allowed; additional information will not be considered. This document MUST be submitted using the "Mandatory Technical Qualification" document type.
Senior level experience in developing and implementing effective enterprise service delivery strategies for operational components/organizations.
**Note for Current and/or Former Political Appointees: Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-Career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose that to the Human Resources Office within your application package.
Education
This job does not have an education qualification requirement.
Additional information
(1) The selectee for this position will be subject to an appropriate security investigation, including fingerprinting, periodic future reinvestigation(s), and security clearance requirements (if required).
(2) Veteran's preference is not applicable to the SES.
(3) This position is covered under the post-employment restrictions of the Ethics in Government Act of 1978 (PL 95-521). This law also requires the selectee to file an Executive Personnel Financial Disclosure Report (Standard Form 278) within 30 days of appointment.
(4) Selectee must serve a one-year probationary period unless s/he previously completed one in the Senior Executive Service.
(5) Male applicants born after December 31, 1959, must be registered with the Selective Service System before they can be employed by an executive agency of the Federal government. This requirement does not apply to Agency employees appointed before November 8, 1985.
(6) This position may be a Testing Designated Position. The selectee will be notified if they are required to submit to a pre-employment urinalysis drug screening within 48 hours of notification. After appointment, the selectee will then be subject to future random drug screening.
All application materials are subject to the provisions of the privacy act and become property of SSA.
The Social Security Administration provides reasonable accommodations to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. The decision on granting reasonable accommodation will be granted on a case-by-case basis.
The Social Security Administration provides equal opportunity for all persons without regard to race, color, age, religion, gender, national origin, political affiliation, sexual orientation, marital status, parental status, disability, or conduct not adversely affecting employee performance.
Outstationing may be available for eligible employees.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above, as evidenced by the quality and extent of your accomplishments and experience within your application materials. Applicants who meet all the mandatory executive and technical qualifications will be evaluated by an SES Rating Panel, comprised of at least three SES members. Your application will be rated and ranked using only the information submitted within the application package. This evaluation will determine which applicants are best qualified.
Applicants determined to be Highly Qualified must demonstrate sufficient possession of ECQs and MTQs and will be referred to the hiring component for further consideration. Highly Qualified applicants may undergo an interview and a reference check. If you are the recommended selectee, your ECQs must be certified by an OPM Qualifications Review Board prior to appointment, unless you are a current SES executive or have successfully participated in an OPM approved SES Candidate Development Program. You may be asked to further modify the ECQ narratives submitted with your application package.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your complete application package must be submitted by 11:59 PM Eastern Time on 06/05/2024. Failure to submit any of the required documents by the closing date of the announcement will result in your removal from consideration for this position.
To apply for this position, you must provide a complete application package which includes:
1. REQUIRED: Your resume (5-page maximum) - We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions. It is important that your resume be complete and thorough. Insufficient information will result in an ineligible rating. It is recommended that you include the following information:
Full name, mailing address, and day and evening telephone numbers
Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degrees received
Information about your paid and nonpaid work experience related to this position including:
Job title (include series and grade if Federal job)
Duties and accomplishments
Employer's name and address
Supervisor's name and phone number
Starting and ending dates of employment (month and year)
Salary
Indicate if we may contact your current supervisor
Information about honors, awards, and special accomplishments
2. REQUIRED: Narrative Statements separately addressing each of the Executive Core Qualifications (ECQ) and Mandatory Professional/Technical Qualification(s) (MTQ). ECQ narratives are not to exceed 10-pages, total; MTQs may not exceed one page per MTQ.
Narratives should address experience (paid and unpaid), education, training, awards, and/or self-development activities as related to each ECQ and MTQ. Please refer back to the Qualifications and Evaluation sections of the vacancy announcement for further guidance on preparing narrative statements. If you do not provide these narrative statements you will not be considered for this position.
OR
If you are a graduate of an approved SES Candidate Development Program (SESCDP), you must submit MTQ narratives to demonstrate possession of the required qualifications. To be considered non-competitively, you must also submit a copy of your QRB Certificate of Qualifications. This document MUST be submitted using the "Executive Core Qualifications" document type.
Failure to provide the required documentation will result in ineligibility, or consideration under Competitive procedures.
OR
If you are a current member of the SES, or former SES with reinstatement eligibility, you must submit MTQ narratives to demonstrate possession of the required qualifications.
3. REQUIRED:SF-50 (Please remove your social security number and date of birth)
If you are a current Federal employee, you must submit a recent Notification of Personnel Action (SF-50) to substantiate your minimum qualifications eligibility. The provided SF-50 must reflect your grade/step (e.g., a Within-Grade Increase or Promotion/Reassignment), tenure, and type of service. Providing an SF-50 that does not contain the required information (such as an award SF-50), may result in an ineligible rating.
For current members of the SES, or former members of the SES with reinstatement eligibility:
Current - You must provide an SF-50 documenting your appointment, as well as an additional SF-50 showing service greater than one (1) year, or satisfactory completion of the SES Probationary Period.
Former - You must provide an SF-50 documenting your SES appointment and resignation.
Failure to provide the proper documentation may result in the rating and ranking of your application under competitive procedures, which requires the submission of an ECQ narrative at the time of application.
If you are a current or former political appointee within the last five (5) years, including Schedule A, Schedule C, or Non-Career SES, please submit documentation of your appointment, including a copy of your SF-50.
4. HIGHLY RECOMMENDED: A copy of your most recent annual performance appraisal (from either the Federal or private sector). Please remove your social security number.
Extraneous documents provided with your application package will not be considered.
If you are having difficulty applying online, please contact the HR Specialist listed as the contact on the vacancy announcement during core business hours (9:30 am - 2:30 pm Eastern Time).
To be considered for this position, you must submit a complete application no later than 11:59 PM (Eastern Time) on the closing date of the announcement - 06/05/2024. If you fail to submit a complete application prior to the closing time, the application system will not allow you to finish. Requests for extensions will not be granted, so please begin the application process with enough time to finish before the deadline.
Fonts cannot be smaller than 10 point. All documents must be uploaded into the system; USAJobs Resume Builder will not be accepted.
You must complete the online assessment questions. If your resume does not support the responses in your questionnaire, you may be rated "ineligible".
Steps to submit a complete application:
(1) You must have a USAJobs account and be logged in.
(2) Once you are logged in and all of your application materials are ready, click the "Apply" button.
(3) You must respond to all application assessment questions, carefully following the instructions provided. To preview the questions, click here: https://apply.usastaffing.gov/ViewQuestionnaire/12414643
(4) You will then be asked to upload additional supporting documentation (resume, ECQ narratives, DQ supplemental statement(s), SF-50, etc).
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
DCO HQ Front Office
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
You may check your application status at any time after the announcement closes. USAJobs has an alert setting in the system to drive status update notifications for applicants. We recommend that you update your USAJobs profile to receive these status updates via email after the announcement closes. We will update your status on-line as changes are made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Your complete application package must be submitted by 11:59 PM Eastern Time on 06/05/2024. Failure to submit any of the required documents by the closing date of the announcement will result in your removal from consideration for this position.
To apply for this position, you must provide a complete application package which includes:
1. REQUIRED: Your resume (5-page maximum) - We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions. It is important that your resume be complete and thorough. Insufficient information will result in an ineligible rating. It is recommended that you include the following information:
Full name, mailing address, and day and evening telephone numbers
Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degrees received
Information about your paid and nonpaid work experience related to this position including:
Job title (include series and grade if Federal job)
Duties and accomplishments
Employer's name and address
Supervisor's name and phone number
Starting and ending dates of employment (month and year)
Salary
Indicate if we may contact your current supervisor
Information about honors, awards, and special accomplishments
2. REQUIRED: Narrative Statements separately addressing each of the Executive Core Qualifications (ECQ) and Mandatory Professional/Technical Qualification(s) (MTQ). ECQ narratives are not to exceed 10-pages, total; MTQs may not exceed one page per MTQ.
Narratives should address experience (paid and unpaid), education, training, awards, and/or self-development activities as related to each ECQ and MTQ. Please refer back to the Qualifications and Evaluation sections of the vacancy announcement for further guidance on preparing narrative statements. If you do not provide these narrative statements you will not be considered for this position.
OR
If you are a graduate of an approved SES Candidate Development Program (SESCDP), you must submit MTQ narratives to demonstrate possession of the required qualifications. To be considered non-competitively, you must also submit a copy of your QRB Certificate of Qualifications. This document MUST be submitted using the "Executive Core Qualifications" document type.
Failure to provide the required documentation will result in ineligibility, or consideration under Competitive procedures.
OR
If you are a current member of the SES, or former SES with reinstatement eligibility, you must submit MTQ narratives to demonstrate possession of the required qualifications.
3. REQUIRED:SF-50 (Please remove your social security number and date of birth)
If you are a current Federal employee, you must submit a recent Notification of Personnel Action (SF-50) to substantiate your minimum qualifications eligibility. The provided SF-50 must reflect your grade/step (e.g., a Within-Grade Increase or Promotion/Reassignment), tenure, and type of service. Providing an SF-50 that does not contain the required information (such as an award SF-50), may result in an ineligible rating.
For current members of the SES, or former members of the SES with reinstatement eligibility:
Current - You must provide an SF-50 documenting your appointment, as well as an additional SF-50 showing service greater than one (1) year, or satisfactory completion of the SES Probationary Period.
Former - You must provide an SF-50 documenting your SES appointment and resignation.
Failure to provide the proper documentation may result in the rating and ranking of your application under competitive procedures, which requires the submission of an ECQ narrative at the time of application.
If you are a current or former political appointee within the last five (5) years, including Schedule A, Schedule C, or Non-Career SES, please submit documentation of your appointment, including a copy of your SF-50.
4. HIGHLY RECOMMENDED: A copy of your most recent annual performance appraisal (from either the Federal or private sector). Please remove your social security number.
Extraneous documents provided with your application package will not be considered.
If you are having difficulty applying online, please contact the HR Specialist listed as the contact on the vacancy announcement during core business hours (9:30 am - 2:30 pm Eastern Time).
To be considered for this position, you must submit a complete application no later than 11:59 PM (Eastern Time) on the closing date of the announcement - 06/05/2024. If you fail to submit a complete application prior to the closing time, the application system will not allow you to finish. Requests for extensions will not be granted, so please begin the application process with enough time to finish before the deadline.
Fonts cannot be smaller than 10 point. All documents must be uploaded into the system; USAJobs Resume Builder will not be accepted.
You must complete the online assessment questions. If your resume does not support the responses in your questionnaire, you may be rated "ineligible".
Steps to submit a complete application:
(1) You must have a USAJobs account and be logged in.
(2) Once you are logged in and all of your application materials are ready, click the "Apply" button.
(3) You must respond to all application assessment questions, carefully following the instructions provided. To preview the questions, click here: https://apply.usastaffing.gov/ViewQuestionnaire/12414643
(4) You will then be asked to upload additional supporting documentation (resume, ECQ narratives, DQ supplemental statement(s), SF-50, etc).
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
DCO HQ Front Office
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
You may check your application status at any time after the announcement closes. USAJobs has an alert setting in the system to drive status update notifications for applicants. We recommend that you update your USAJobs profile to receive these status updates via email after the announcement closes. We will update your status on-line as changes are made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
