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Health Technician (Call Center)

Department of Health and Human Services
National Institutes of Health
Clinical Center/ Nutrition Department
This job announcement has closed

Summary

If you want to play a dynamic role in a fast-paced and challenging environment, then consider joining our team! The ideal candidate will have training and education in nutrition. Critical thinking, effective communication, flexibility of schedule, and excellent customer service skills are critical elements of this position.

Overview

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Hiring complete
Open & closing dates
04/29/2024 to 05/03/2024
Salary
$45,146 to - $58,686 per year
Pay scale & grade
GS 5
Location
1 vacancy in the following location:
Montgomery County, MD
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
6
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
NIH-CC-DE-24-12334910
Control number
788606600

Duties

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As a Health Technician (Call Center), your typical work assignments may include:

  • Receiving patient calls for room service; processing, communicating, and coordinating meal requests in a fast paced environment.
  • Notifying patient care staff to alter diet orders as required.
  • Ensuring meal orders for patients are entered efficiently and accurately using a computerized or manual system.
  • Verifying requested items are in compliance with the diet orders and instructions in patients' file.
  • Evaluating all menu choices for diet orders, allergy compliance, and nutritional limits, and ensuring patients are receiving a balanced meal plan.
  • Contacting medical staff such as nurses and dieticians to inform them of any changes and clarifications concerning patient meal requests.

Requirements

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Conditions of employment

  • U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  • Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
  • Applicants must meet all qualification requirements by the closing date of this announcement.
  • Males born after December 31, 1959 must be registered with the Selective Service.
  • If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
  • You must be able to lift and move items weighing approx. 35 lbs, in addition to kneeling and stooping.
  • This position requires weekend hours, regular or rotational shifts, and Holidays.
  • This is a Bargaining Unit position.
  • Occasional risks include exposure to contagious diseases, slippery floors, and irritant chemicals. The incumbent may have to use protective clothing such as masks and gowns when entering patient rooms.
  • This position has on-call or call-back requirements.

Qualifications

You qualify at the GS-05 level, if you meet one of the following qualification requirements:

A. Completion of a 4 year course of study leading to a bachelor's degree with a major study or at least 24 semester hours that are directly related to the work of the position (i.e. food, nutrition, or dietetics).

OR

B. You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-04 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: reviewing and verifying diet orders; communicating with patients and patient care staff regarding diet restrictions and nutrient goals; and using computerized systems to enter patient and nutrient related information.

OR

C. A combination of post high school education and specialized experience that meets the qualification requirements for this position.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12334910

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Additional information

  • This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage.
  • A one-year probationary period may be required upon selection/placement.
  • If selected, you will be covered by a Bargaining Unit (union).
  • If selected, you must pass a pre-employment medical examination and provide evidence of immunization.
  • You must be able to lift and move items weighing approx. 35 lbs, in addition to kneeling and stooping.
  • This position has on-call or call-back requirements.
  • PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration
  • We may make additional selections for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s). Clearance of CTAP/ICTAP will be applied for similar positions.
  • The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
  • The NIH maintains a tobacco free work environment and campus.
  • Must be able to perform the essential duties of the position, with or without reasonable accommodation.
  • Visit our Applicant FAQs page for helpful information on the application process.
  • Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • 1-Ability to assist patients in making dietary and nutritional decisions.
  • 2-Ability to provide dietary customer services support to health patients and staff.
  • 3-Knowledge of therapeutic and modified diets.
  • 4-Skill in using various computer systems and software packages.


If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:
  • Best Qualified - for those who are superior in the evaluation criteria
  • Well Qualified - for those who excel in the evaluation criteria
  • Qualified - for those who only meet the minimum qualification requirements
The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer.

To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

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