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IT SPECIALIST (SYSTEMS ADMINISTRATION/CUSTOMER SUPPORT)

Department of the Army
U.S. Army Military Surface Deployment and Distribution Command
838TH US ARMY TRANS BATALLION/950TH US ARMY TRANS COMPANY ROTTERDAM, NETHERLANDS
This job announcement has closed

Summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for DHA for certain DOD Personnel to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: RECRUITMENT/RELOCATION/RETENTION INCENTIVE may be requested through management.

Overview

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Hiring complete
Open & closing dates
04/23/2024 to 05/06/2024
Salary
$72,665 to - $94,462 per year
Pay scale & grade
GS 11
Location
1 vacancy in the following location:
Rotterdam, Netherlands
Remote job
No
Telework eligible
No
Travel Required
25% or less - This position requires overnight travel away from the duty station approximately 15% of the time.
Relocation expenses reimbursed
Yes—Payment of Relocation/Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations (JTR).
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Top Secret
Drug test
Yes
Announcement number
EUJU248352792290HW
Control number
787787900

Duties

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  • Serve as an Information Technology Specialist administering, developing, delivering and supporting of information technology (IT) systems and services.
  • Identify, report and resolve a variety of IT issues and problems.
  • Ensure the application of appropriate security measures in assigned areas.
  • Serve as the primary VTC Operator, actively managing VTC capability.
  • Responsible for the operations, deployment, use, and maintenance of the port management communications equipment.
  • Responsible for the following equipment: SATCOM terminals, Radio Frequency Identification (RFID) (PDK PDK-Lite), Brigade Standard Communications Package (BSCP), Global Air Transportation and Execution System (GATES), Land Mobile Radios (LMRs).
  • Manage and coordinate several systems used by transporters such as GATES, ICODES, and other classified systems.
  • Serve as the Information Management Officer (IMO) with responsibility for coordinating and administering the organization’s Information Technology (IT) requirements.

Requirements

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Conditions of employment

  • This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport.
  • This position requires a valid, state-issued Driver’s License and must be insurable in order to travel to other locations in the Command’s structure.
  • You will be required to provide proof of U.S. Citizenship.
  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • One year trial/probationary period may be required.
  • Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit http://www.dtic.mil/whs/directives/corres/pdf/140025v1230.pdf.
  • Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
  • This is a drug testing designated position (TDP) subject to pre-employment drug test and random drug testing based on the requirement to possess a Top Secret security clearance.
  • This position is designated as an Emergency Essential (E-E) position in support of mobilization and wartime mission requirements and requires the incumbent to remain in the overseas area and perform duties until relieved by the proper authority.
  • This position requires that the incumbent must successfully complete a pre-placement medical examination/physical due to the physical requirements of the position.
  • This position requires the incumbent to obtain and maintain a Top Secret security clearance based on the duties and responsibilities defined.
  • This position requires the incumbent to be able to obtain and maintain the Information Assurance Training certification at appropriate level within 6 months, in accordance with DoD 8570.01-M. Level II certification is required.
  • This position has a requirement to lift up to 50 lbs. in the regular performance of duties.
  • This position may require employees to work overtime on a regular basis to accommodate peak workflow or respond to emergency situations, often under severe time constraints.
  • This position requires a valid, state-issued Driver’s License
  • This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for IT Specialist (SYSADMIN/CUSTSPT):

Specialized experience: One year of specialized experience which includes identifying, reporting, and resolving a variety of IT issues and problems ; providing information and assistance to customers ; and ensuring the application of appropriate security measures to administer and deliver support of IT Systems and services. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

OR

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

In order to optimize the hiring process, AMC G1 has decided to launch a pilot to limit the length of resumes to 5 pages for all job applications submitted via USAJOBS beginning 1 Dec 2023 through 1 Dec 2024. Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be considered and reviewed to determine your eligibility/qualifications. Candidates must ensure all information to be considered is in the first five pages of the resume, for example, relevant experience, education, licenses, etc.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

  • Direct Deposit of Pay is required.
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • This is an Information Technology / Cyber Management Career Field (CF) position- CF34.
  • Locality pay does not apply in the overseas area.
  • If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.
  • If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.
  • Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
  • Medical and dental care may be provided by host nation providers. The availability and level of care at host nation medical and dental facilities will vary by location.
  • Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions.
  • Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. Selectees will have their eligibility for foreign area benefits determined at the time of hire in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250.
  • For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Army Human Resources point of contact prior to the acceptance of employment and your entrance on duty.
  • This is a Career Program (CP) 34 - Information Technology Management position.
  • The initial length of this overseas tour is 36 months.
  • When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
  • Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.

You may claim Priority Placement Program (PPP) preference.

DoD Priority Placement Program (PPP) Applicants will receive preference consideration at the full-performance grade level only.

Only PPP applicants currently occupying a formal training program position are entitled to exercise their priority status.

Veterans and Military Spouses will be considered along with all other candidates.?

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

In order to optimize the hiring process, AMC G1 has decided to launch a pilot to limit the length of resumes to 5 pages for all job applications submitted via USAJOBS beginning 1 Dec 2023 through 1 Dec 2024. Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be considered and reviewed to determine your eligibility/qualifications. Candidates must ensure all information to be considered is in the first five pages of the resume, for example, relevant experience, education, licenses, etc.

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