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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

NOTE: This announcement has been extended to close on April 29, 2024. Applicant(s) who previously applied, do not need to re-apply.

Duties may include, but are not limited to the following:

• Responsible for all administrative structure and oversight, human resources management, financial management, environment of care, space, safety, and emergency preparedness.
• Serves as Service's day-to-day liaison with the administrative departments (Human Resources, Fiscal, IT, Business Office, Executive Office, Quality Safety & Value, etc.).
• Provides support, guidance, and training to leadership as well as front-line staff on administrative issues.
• Monitoring the Service's performance on business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction.
• Identifying opportunities for improvement and to design and carry out improvement initiatives.
• Serving as point of contact for all programs including managing request for action such as needed clinical information, report completion, data pulls, controlled correspondence and local or national suspense items.
• Heavily involved in other service wide responsibilities and may serve as the Subject Matter Expert in one or more administrative areas.
• Proactively and systematically develop, gathers, collates, manages, analyzes, interprets data regarding the Service's operations.
• Responsible for all personnel actions including hire/fire, disciplinary actions, performance competencies for subordinate staff, performance evaluation, award submissions and recommendations, conflict resolution, training, workload balance, timekeeping, compliance local and national, draft new or revisiting and approving new policies etc.
• Fosters strong relationships with internal and external customers at all levels.
• Assist in managing Service's multi-million-dollar budget, monitoring expenses, tracking budget execution functions, analyzing, and forecasting funding requirements, identifying cost saving opportunities, preparing budget proposals, and advocating for needed resources.
• Using technical expertise and advance informatics experience to train and assist staff overcome administrative challenges.
• Setting workload goals and timelines for completion.
• Performs all other duties as assigned.

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Financial Disclosure Report: Not Required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position at the GS-11 grade level, you must meet one of the following requirements:

SPECIALIZED EXPERIENCE: One full year of specialized experience equivalent to the next lower grade level (GS-9) in Federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes experience working in a Healthcare/Medical environment preparing operational plans for budgets, space, equipment, and personnel; interpreting administrative policies, developing local policies, defining administrative requirements and providing advice to senior management on related issues; preparing annual budget requests including budget formulation, justification, and execution; coordinating and tracking projected personnel actions; developing, implementing, maintaining, applying, and continuously improving infrastructure (processes, policies, tools, etc.) for effectively managing administrative operations within the service. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: You must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. (TRANSCRIPT REQUIRED)

COMBINATION OF EXPERIENCE AND EDUCATION: You must possess an equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience that may be used to meet total experience requirements. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. (TRANSCRIPT REQUIRED)

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Communications
• Customer Service (Clerical/Technical)
• Data Management
• Financial Management
• Leadership

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is primarily sedentary. It occasionally requires carrying of light objects such as files, books, and papers; and some walking, standing, and bending, no special physical qualifications are required. Intermittent travel is required. May require overnight travel to meetings/conferences/training sessions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.