Clarification from the agency

Open to all U.S. Citizens. This position will be filled through Direct Hire Authority (DHA). All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for further consideration. The "Rule of Three", Category Rating, Veterans Preference, and traditional rating and ranking of applicants does not apply to this vacancy.

You will serve as an IT Cybersecurity Specialist (CUSTSPT/INFOSEC) and be responsible for responsible for preparing, validating, processing, deploying, and managing telecommunications orders, policy, programs, data records, inventory, and contracts for IT infrastructure, circuits and services ordered from federal and local service providers throughout the Area of Responsibility (AOR).

Being a CG civilian makes you a valuable member of the CG team.  Typical work assignments include:

• Providing input to implementation plans and standard operating procedures (SOP), planning and coordination of shore facility construction, relocation, and expansion projects, ensuring all Information Technology requirements are captured and integrated into relevant plans and documentation.
• Providing ongoing optimization and problem-solving support by reviewing existing Information Technology services to identify opportunities to remove unused services, reduce costs, maintain inventories, and track/manage IT service orders according to established policy and procedures for all Information Technology transport services.
• Providing recommendations for possible improvements and upgrades and upgrades by participating in project coordination meetings and conference calls with stakeholders; providing technical requirements for facility infrastructure; creating cost estimates for IT equipment and supplies and man-hour calculations for work completion; coordinate and/or perform technical reviews of installations and configurations of IT infrastructure and equipment; conducting final post-installation inspections.
• Coordinating and managing the overall service provided to a customer end-to-end by providing budget data and IT lifecycle support across the full spectrum of IT services as needed to meet organizational and departmental IT service objectives; providing technical expertise and overall management of the Information Technology infrastructure throughout the AOR.
• Gathering feedback on customer satisfaction and internal service performance to foster continual improvement.

Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.

A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position.
B. Information Assurance Management Level II (IAM-II) or management determined equivalent within two years of entry into the position.

Recruitment Incentive - Selectee(s) for this position who are newly appointed to a permanent position are authorized to receive a one-time recruitment incentive of 10% of the salary, including locality for this position. Receipt of the bonus will require a 12-month service agreement.

"Newly appointed" refers to the first appointment (regardless of tenure) as an employee of the Federal Government, an appointment following a break in service of at least 90 days from a previous appointment as an employee of the Federal Government, or, in certain cases, an appointment following a break in service of less than 90 days from a previous appointment as an employee of the Federal Government.

Relocation Incentive - Selectee(s) for this position who are current federal employees on permanent appointments and will be moving outside of the current commuting area of their current position to accept this position are authorized to receive a one-time relocation incentive of 10% of the salary including locality for this position. Receipt of the bonus will require a 12-month service agreement. The employee must establish a residence in the new geographic area prior to payment.

Student Loan – Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.

Conditions of employment

• U.S. Citizenship is required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This position requires a Secret clearance.
• A one-year probationary period may be required.

All qualification requirements must be met by the closing date of the announcement.

Qualifications

To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector.

Specialized experience must include the following:

• Experience acting as a Designated Agency Representative (DAR), Contracting Officer’s Representative (COR), and Subject Matter Expert (SME) for acquisition and management of IT services and contracts.
• Experience participating in the planning and coordination of shore facility construction, relocation, and expansion projects, ensuring all IT requirements are captured and integrated into the project plan; overseeing project execution to ensure installation efforts conform to established standards and contracted requirements.
• Experience drafting and reviewing functional requirement documents (FRD), standard operating procedures (SOP), scopes of work (SOW), statements of requirements (SOR), requests for information (RFI), independent cost estimates, contract requirements, service level agreements (SLA), contract performance evaluations.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. 

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education cannot be substituted at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualification requirements for the position. Under the provisions of direct hiring authority, rating, ranking and veterans' preference does not apply; therefore, your responses to the questionnaire will not be used to determine a scored rating. All applicants who meet the minimum qualifications in the job opportunity announcement, will be referred for selection consideration. While veterans' preference does not apply in DHA, preference eligible are encouraged to submit their supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.).

The following competencies or knowledge, skills, and abilities are needed to perform this job:

1. Knowledge of computer networking concepts and protocols, and network security methodologies. 
2. Knowledge of system life cycle management principles, including software security and usability.
3. Knowledge of enterprise incident response program, roles, and responsibilities.
4. Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
5. Ability to conduct and implement market research to understand government and industry capabilities and appropriate pricing.