Clarification from the agency

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.

• Work collaboratively with Information Technology (IT) service centers and Subject Matter Experts functional specialists with the Battalion and external components to obtain necessary support for Service Level Management.
• Participate in the development of organizational briefings, rosters, reports, Service Level Agreements (SLA), Memorandum of Agreement (MOA), andMemorandum of Understanding (MOU)
• Participate in the development of Products and Services Catalog, Operating Level Agreements (OLA) and external contracts.
• Plan and conduct complicated, comprehensive analytical studies of significant segments of major management functions to improve organizational productivity, functions, and processes.
• Manage the Battalion Agreements Program with management controls inspected annually as part of the Command Inspection Program.
• Serve as the Battalion expert on support agreements formulating local program policy guidance.
• Conduct meetings, negotiations, briefings, liaison visits and conferences as required to implement and publicize the support agreements program.
• Manage the Battalion’s Document Management System library to ensure documents for all IT related policies, functions, and processes are current and relevant to current operations and centrally managed.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• Must be able to obtain and maintain TOP SECRET eligibility with access to Sensitive Compartmented Information (SCI).
• The IT classification for this position is IT I. Position is designated as Special Sensitive.
• Must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter according to AR 600-85, Alcohol and Drug Abuse Prevention and Control Program.
• This is a Key Essential position that cannot be vacated during a national emergency or mobilization and is subject to a 2-hour alert and recall and periodic work schedule changes.
• Because of the essential nature of this position, the incumbent cannot be a Ready Reservist or a Military Retiree with recall obligations.
• This position is a Mission Essential.
• In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position is designated as IAT Level II.
• This position is subject to alert and operational recall and periodic work schedule changes to meet daily mission operational requirements.
• Incumbent is required to provide a reliable method of contact/communication (e.g., telephone/pager) and respond within 1 hour of notification receipt
• See "Additional Information" section for additional requirements.

Qualifications

Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.



Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

To qualify based on your experience, your resume must describe at least on year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled.

To qualify based on your experience, your resume must clearly describe the following quality experience:
developing and managing Service Level Agreements; writing technically and documentation development as they relate to IT services service delivery; developing program objectives based on surveys/studies conducted to identify command needs; and analyzing data collected to explain deviations from objectives.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.