This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/776211900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Telehealth Clinical Technician serves in a generalist role to support and manage Telehealth clinical encounters from the patient and provider location as the site Telepresenter and act as imager for Telehealth store and forward applications, as well as clinic manager for real time Telehealth events, including patient education activities.
Learn more about this agency02/13/2024 to 05/13/2024
$51,829 - $67,379 per year
GS 6
No
No
Not required
No
Permanent
Full-time
Excepted
None
No
Yes
CBTE-12305627-24-AMG
776211900
The Telehealth Clinical Technician serves in a generalist role to:- Support and manage Telehealth clinical encounters from the patient and provider location as the site Telepresenter.- Act as imager for Telehealth store and forward applications, as well as clinic manager for real time Telehealth events, including patient education activities- Provide equipment for the HT program- Perform technical and scheduling activities, My HealtheVet and Secure Messaging registration, and other appropriate duties as requested/assigned. The incumbent serves as the local Virtual Health liaison and communicates routinely with the care team at staff meetings, and ad hoc in order to assist with understanding and implementation of Virtual Health programming and goals.
Telehealth Imager (25%)
Incumbent performs Telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other Telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager. Guided by local policy/standing orders, the imager can initiate consultations for patients on behalf of the primary care provider, who retains responsibility for patient care. The imager will provide patient education regarding the imaging process. Imagers may identify and access patients via VISN data systems. The imager will generate a consult and appropriately appoint the patients. Images will be obtained using approved Telehealth imaging devices. The images will be placed in the patient's electronic medical record via CPRS VISTA Imaging. For retinal imaging the imager will obtain multiple digital external and nonmydriatic retinal images. The imager will document all clinical information in the electronic medical record (CPRS).
Telepresenter/Technology/Business (40%)
The incumbent serves as a patient site clinical coordinator and manager of Telehealth services in assigned clinic(s). It is essential for the clinical aspects of the intervention. She/he is available for all Telehealth visits to carry out the following duties: Incumbent is responsible for the patient site clinical, business, scheduling and technical aspects for real-time Telehealth applications, including, all specialty and primary care Telehealth encounters (clinical video, imaging and support of home Telehealth). This includes but is not limited to Telehealth encounters for: telemental health, tele-audiology, tele-ICU, Home Based Primary Care, Pre op and Post op surgery; neurology, cardiology, tele-rehabilitation and tele-patient education clinics.
Screening Responsibilities (20%)
The TCT performs patient screening and determines the cognitive, physical, emotional and chronological development of adult and geriatric patients in effecting appropriate inter/intra facility and outpatient transportation. She/he exercises judgment to perceive patient's needs and evaluates clinical record to determine appropriateness of requests for Telehealth . The TCT determines appropriate mode and circumstance for Telehealth modalities (HT, SF, & CVT) of patient has been ordered based on evaluation of patient's needs.
Ancillary Duties (15%)
The TCT assists in patient care under the direct supervision of an independent licensed healthcare provider. The TCT can be crossed-trained to perform a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate, oxygen saturation measurements, measuring height and weight, and patient transfers in support of the primary care or specialty clinics. The TCT follows established procedures using manual or instrument techniques in accordance with established protocols, and reports results to appropriate individuals. This training is provided by the Rocky Mountain Telehealth Training Center.
Performs other related duties as assigned.
Work Schedule: Monday - Friday, 8:00AM-4:30PM
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 9325-A - Health Technician (Telehealth Clinical)
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Applicants will be referred bi-weekly following the posting date of this announcement.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/13/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12305627.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/776211900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?