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Support Services Specialist

Department of Veterans Affairs
Veterans Affairs, Inspector General
This job announcement has closed

Summary

OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country.

Overview

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Hiring complete
Open & closing dates
02/07/2024 to 02/21/2024
This job will close when we have received 200 applications which may be sooner than the closing date. Learn more
Salary
$59,966 to - $94,317 per year
Pay scale & grade
GS 9 - 11
Location
1 vacancy in the following location:
New Orleans, LA
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
25% or less - You may be expected to travel 1-5 nights per month for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
12
Supervisory status
No
Security clearance
Not Required
Drug test
No
Announcement number
24-VAOIG-99
Control number
775218000

This job is open to

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Clarification from the agency

All candidates who are: Current or former federal employees qualifying as Status Candidates, Federal employees currently serving on a VRA, VEOA eligibles, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement), or VRA eligibles or Land Management employees eligible under Public Law 114-47.

Duties

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Duties:
OIG's Office of Investigations (OI) investigates potential crimes and civil violations of law involving VA programs and operations committed by VA employees, contractors, beneficiaries, and other individuals. These investigations focus on a wide range of matters including health care, procurement, benefits, education, construction, and other fraud; cybercrime and identity theft; bribery, embezzlement, and conflicts of interest; drug offenses; and violent crimes. OI is staffed by special agents, forensic accountants, analysts, and other professional staff in headquarters divisions and regional field offices that use data analytics, cyber-tools, covert operations, and other strategies to detect and address conduct that poses a threat to or has harmed VA personnel, operations, and the veterans or other beneficiaries they service. Through criminal prosecutions and civil monetary recoveries, OI's investigations promote integrity, patient safety, efficiency, and accountability within VA.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    • Perform comprehensive studies and projects on a range of functions and missions including case and file management, adherence to OI policies, and CIGIE investigative standards using a wide range of specialized methods and techniques to assess the productivity, effectiveness, and efficiency of overall OI regional office administrative and investigative operations.
    • Serve as an advisor to the SAC/RACs in formulating, justifying, revising, and executing the office's budget, to include developing budget plans and executing purchase of spend plan items in accordance with budget requirements, restraints, and Headquarters' guidance.
    • Formulate and project annual budget requirements for various expenditure categories, including equipment, supplies, local training, facilities maintenance and related expenses; prepare and submit monthly reconciliation reports reflecting actual expenses; and coordinate budget and fiscal matters with SAC/RACs and Headquarters
    • Serve as a purchase card holder who executes purchasing of goods, services, and training from the approved budget; input expenditures into budget system; and reconcile monthly expenditures.
    • Evaluate field office and resident agency compliance with various OI administrative policies and procedures; make recommendations on administrative programs and procedures to office personnel; and research and assist in the implementation of administrative instructions and procedures for use across Regional/Field offices for resources and employee/administrative support.

Requirements

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Conditions of employment

This opportunity is also open to the general public under Announcement 24-VAOIG-100-P. Please refer to that announcement for details on open period, eligibility, and how to apply.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Key Requirements:

  1. Click "Print Preview" to review the entire announcement before applying.
  2. Must be a U.S. Citizen or U.S. National.
- A one year probationary period may be required.
- Public Trust - Background Investigation will be required.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Obtain and use a Government-issued purchase card for business-related travel.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized experience for the GS-11 is defined as one year of experience at the GS-9 level, or equivalent, that is directly related to the position and has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position must include:

-Administrative and Investigative support. (examples might include coordinating travel arrangements; purchasing supplies; or tracking technical, office, and personal equipment; AND
- Assisting in the preparation of project files and gathering relevant information.

OR

Education: Ph.D. or equivalent doctoral degree in a Major study such as: public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled; OR 3 full years of progressively higher level graduate education leading to such a degree.

OR

A combination of education and experience. Only graduate level education in excess of 36 semester hours (54 quarter hours), may be used to combine education and experience.


Specialized experience for the GS-9 is defined as one year of experience at the GS-7 level, or equivalent, that is directly related to the position and has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position must include:

- Administrative support. (examples might include coordinating travel arrangements; purchasing supplies; or tracking technical, office, and personal equipment for military, VA, other Government agencies or the private sector); AND
- Assisting in the preparation of case files and gathering relevant information; AND
- Accessing background information from various data bases.

OR

Education: Master's or equivalent graduate degree in a Major study such as: public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled; OR 2 full years of progressively higher level graduate education leading to such a degree.

OR

A combination of education and experience. Only graduate level education in excess of 18 semester hours (27 quarter hours), may be used to combine education and experience.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-11, you must have been at the GS-9level for 52 weeks.
For the GS-9, you must have been at the GS-7level for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a nontemporary competitive appointment must have served at least three months in that appointment.

Additional information

Other information:
- We may select from this announcement or any other source to fill one or more vacancies. Applicants who apply for this position may be considered for other positions within the Office of Inspector General that require the same knowledge, skills, and abilities.
- This is a non-bargaining unit position.
- A recruitment incentive may be offered.
- We offer opportunities for flexible work schedules.
- Office assignment may be at one of the locations listed on the announcement subject to availability and OIG management discretion.


Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

REASONABLE ACCOMMODATION REQUESTS:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., résumé, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Rating: Your application will be evaluated in the following areas:

  • Attention to Detail
  • Clerical
  • Communication
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Problem Solving
  • Reading Comprehension
  • Self-Management
  • Stress Tolerance
  • Teamwork
  • Technical


Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview and/or a writing assessment. Applicants who are selected for an interview may ask questions about the evaluation process at the time they are contacted for an interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 92 or better to be rated as "well qualified" to receive special selection priority.

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