This position is located in the US Agency for Global Media (USAGM), Office of Technical Services and Innovation (TSI), Information Technology Directorate, Enterprise Applications Division. Enterprise Applications Division is responsible for providing solutions to all USAGM and affiliates network organizations based on stated business needs, delivering users with solutions that are aimed appropriately at the requirements being addressed and the user based that relies on our deployed solutions.
Summary
This position is located in the US Agency for Global Media (USAGM), Office of Technical Services and Innovation (TSI), Information Technology Directorate, Enterprise Applications Division. Enterprise Applications Division is responsible for providing solutions to all USAGM and affiliates network organizations based on stated business needs, delivering users with solutions that are aimed appropriately at the requirements being addressed and the user based that relies on our deployed solutions.
As a IT Specialist (APPSW), you will be responsible for duties to include, but are not limited to:
Serves as an Application Programmer, to build complex database driven applications that impact USAGM, TSI, and VOA enterprise news organization operations.
Develop programs and applications critical to the user community, ensuring timely and accurate data delivery.
Conduct detailed analyses to determine user requirements and translate them into plans of action, impact statements, resource utilization, utility, and cost/benefit ratios.
Analyze poorly documented programs and applications, repair, modify, update, and document them.
Design and coordinate procedures and testing to ensure error-free, reliable, and optimized agency code. Interpret and utilize information derived from test results.
Work as part of a team on wide-ranging, complex computer projects that often span several years.
Planning, designing, implementing, monitoring, and evaluating testing methodologies and actions to determine systems efficiency and effectiveness.
This is a public trust position. If selected, this position requires the completion of the SF-85P.
Suitability Determination: If selected, you will be subject to a background investigation to establish your suitability for federal employment. The background investigation may include, among other aspects, a review of your credit and legal history.
This position is covered by a Union Agreement; AFGE Local 1812, 330 Independence Avenue S.W., Room 1169, Washington, D.C. 20237, afgelocal1812@gmail.com, (202)920-4884.
The full performance grade level for this position is GS-13.
If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.
If selected for this vacancy, you will be required to file the OGE Form 450 (Confidential Financial Disclosure Report).
Qualifications
Applicants must have IT-related experience demonstrating each of the four (4) competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance. To resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
AND
Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-12 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience for this position includes ALL of the following:
Expertise in Office 365 and SharePoint environments;
Skill in SharePoint development (such as forms, workflows, and building out pages). Must have experience doing form development in Power Apps;
Creating tasks to complete enhancements and additions to the system; AND
Analyzing customer requirements and developing programs or applications to meet those needs
NOTE: Applicants must ensure their resumes reflect their experience with all of the above specialized experience criteria.
Desired skills: Experience with various programming and scripting tools including PowerShell; AND Ability to work in a fast-paced work environment to provide solutions to agency employees.
Education
Education is not required for this grade level. It cannot be used for qualification purposes.
Applicants must meet all qualification requirements by closing date of the announcement to be considered.
1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service
2. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements, if applicable.
3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.
4. Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once your application package has been received, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position.
Competencies:
Attention to Detail
Contracting/Procurement
Customer Service
Problem Solving
Technology Management
Web Technology
Possession of competencies must be addressed in a resume and/or cover letter. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. You will be placed in one of three rating categories:
Qualified Category-Applicants possessing experience that meets the minimum qualifications of the position, a numeric rating below 79.
Well Qualified Category-Applicants possessing experience that exceeds the minimum qualifications of the position, a numeric rating of 80-89.
Best Qualified Category-Applicants possessing experience that substantially exceeds the minimum qualifications of the position, a numeric rating of 90 and above.
Application of Veterans' Preference: Category Rating does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles with a compensable service-connected disability of 10 percent or more will be placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Preference eligibles who do not have a service-connected disability of 10 percent or more will be assigned to the appropriate quality category based upon the job-related assessment and will be listed ahead of non-preference eligibles within the appropriate quality category.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
All applicants are required to submit the following supporting document type(s):
Resume
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
Cover Letter
DD-214/ Statement of Service
Disability Letter (VA)
RIF Letter, Separation SF-50, or other document supporting ICTAP/CTAP eligibility.
Resume
SF-15
SF-50/ Notification of Personnel Action
Although the required documents listed in this announcement only indicates that a resume is required, other documents may be required in specific circumstances.
ICTAP: If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Veteran's Preference: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach the member copy of your DD-214 or other proof of eligibility stating discharge type. If you are claiming 10-point veterans' preference, you must submit a VA letter and an Application of 10-Point Veterans' Preference (SF-15). Applicants seeking widow or other special veterans preference must submit a SF-15 form and all documents indicated for their specific form of preference. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
Education: If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 02/26/2024 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact HROperations@usagm.gov or 202-920-2400 to request this.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All applicants are required to submit the following supporting document type(s):
Resume
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
Cover Letter
DD-214/ Statement of Service
Disability Letter (VA)
RIF Letter, Separation SF-50, or other document supporting ICTAP/CTAP eligibility.
Resume
SF-15
SF-50/ Notification of Personnel Action
Although the required documents listed in this announcement only indicates that a resume is required, other documents may be required in specific circumstances.
ICTAP: If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Veteran's Preference: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach the member copy of your DD-214 or other proof of eligibility stating discharge type. If you are claiming 10-point veterans' preference, you must submit a VA letter and an Application of 10-Point Veterans' Preference (SF-15). Applicants seeking widow or other special veterans preference must submit a SF-15 form and all documents indicated for their specific form of preference. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
Education: If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 02/26/2024 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact HROperations@usagm.gov or 202-920-2400 to request this.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
