This position is located within the New Sanno Hotel, a world-class, four-star hotel in downtown Tokyo. Incumbent performs a wide variety of work assignments during various shifts within Banquet Operations. **This announcement is open year-round. Applications will be reviewed when requested by hiring management.**
Summary
This position is located within the New Sanno Hotel, a world-class, four-star hotel in downtown Tokyo. Incumbent performs a wide variety of work assignments during various shifts within Banquet Operations. **This announcement is open year-round. Applications will be reviewed when requested by hiring management.**
Who May Apply: Applicants within the local commuting area with SOFA Sponsorship ONLY. This includes applicants with current Military Spouse Preference, Family member preference, and active-duty service member (with their command's approval).
Report for duty with responsibilities as prescribed by the Banquet Manager or F&B Manager.
Provides necessary assistance and supplies to employees and resolves minor problems and complaints of the employees.
Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities.
Ensures that work assignments by the shift employees are performed.
Makes recommendations to the supervisor regarding the work performance of shift employees
Incumbent shall be familiar and comply with the contents of the Navy Food and Beverage Desk Guide and CNIC Instruction 1710.3, as well as all Hotel SOP's and instructions.
Maintain proper decorum throughout the banquet events in accordance with prescribed rules and regulations.
Documents routine and significant occurrences.
Shall give a full and complete report to the Banquet or F&B Manager concerning patorns who violate the rules and regulations including name, rate, duty station, and witnesses.
Shall be responsible for familiarizing him/herself with scheduled of events during duty shift, e.g., catering & conference, special events and programs, etc., including any and all particulars that he/she should be cognizant of during the work shift. Check all schedules when entering duty. Assure that activities take place as planned with proper equipment, personnel, food and beverages.
In case of deviation from usual operating policy or procedures, bring the situation to the attention of the proper supervisor. Attempt to resolve the problem and, in case of a serious problem, contact the Banquet or F&B Manager.
Circulate among patrons as necessary to assure satisfactory services. Ensure we execute the events at the highest quality. Provide support and direction to ensure high quality of products and service is well executed. Explain and enforce hotel policies, procedures and regulations. Maintain order in the facility. Infractions of the rules or poor performance by New Sanno employees shall be reported to the Banquet Manager via his designated representative.
Enures that local rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced. Alcoholic beverages will not be served to patrons less than 20 years of age.
Incumbent may serve as a lead in assuring that work assignments by the shift employees are performed; provide necessary assistance and supplies to employees; and resolve minor problems and complaints of the employees, Make recommendations to the Manager regarding the work performance of shift employees.
Prior to the end of each event, completes fire safety checks and confirms that unnecessary electrical equipment are unplugged. Secure all doors, check all locks on the storerooms, etc.
Assists with the stocking of supplies in Banquet. Ensure all equipment are properly stored and handled with care
Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc.
Ensures that all keys are properly secured.
Incumbent must present a neat, well groomed, professional appearance at all times and must work harmoniously with co-workers and members of the Food & Beverage Department.
Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
Work requires standing, stooping, bending and working in tiring and uncomfortable positions.
Frequently lifts and carries items that weigh 10 to 40 pounds.
Subject to noise, drafts, dust and dirt. Will occasionally work outdoors.
Qualifications
**This announcement is open year-round. Applications will be reviewed when requested by hiring management.**
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
A minimum of one year experience which provides knowledge of club, restaurant, business operations, or equivalent leadership experience is required.
Familiarity with cash handling procedures and sales operation.
Must have a high school diploma or equivalent.
Education
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual.
Direct Deposit of Pay is required.
Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
All candidates must reside within the commuting area.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants with minimum qualifications will have:
A high school diploma or equivalent
At least one year of general experience in progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position
Applicants who meet minimum qualifications will further evaluated for:
Experience in customer service operations
Experience in cash handling
Experience with interpreting and following DOD and Navy club policies, regulations, adminstrative practices, and procedures
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume
Proof of SOFA Status. Acceptable supporting documents include:
PCS Orders (Applicants' name must be listed as approved dependent) (Military)
Family Entry Approval/Dependent Entry Approval (Military)
Sponsor's Letter of Employment (Civilian)
Proof of Education (if required under "Qualifications Required") such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position
If you are a current Federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50
Note: Applications missing any required document will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume
Proof of SOFA Status. Acceptable supporting documents include:
PCS Orders (Applicants' name must be listed as approved dependent) (Military)
Family Entry Approval/Dependent Entry Approval (Military)
Sponsor's Letter of Employment (Civilian)
Proof of Education (if required under "Qualifications Required") such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position
If you are a current Federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50
Note: Applications missing any required document will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
