The Office of the Inspector General of the Intelligence Community (IC IG) was established within the Office of the Director of National Intelligence (ODNI) by the Intelligence Authorization Act for Fiscal Year 2010. The IC IG's organizational divisions include Audit, Investigations, Inspections and Evaluations, Mission Support Division, the Center for Protected Disclosures, and Counsel to the Inspector General.
Summary
The Office of the Inspector General of the Intelligence Community (IC IG) was established within the Office of the Director of National Intelligence (ODNI) by the Intelligence Authorization Act for Fiscal Year 2010. The IC IG's organizational divisions include Audit, Investigations, Inspections and Evaluations, Mission Support Division, the Center for Protected Disclosures, and Counsel to the Inspector General.
Open to current and former Federal employees with competitive or excepted status; and all U.S. Citizens. Former members of the Peace Corps may be considered for ODNI employment only if five full years have elapsed since separation from the Peace Corps.
Serves as a Hotline Program Analyst assigned to the IC IG Hotline Program.
Answers incoming phones calls to the IC IG Hotline by speaking clearly, distinctly, and with a friendly, courteous tone.
Respond to all incoming hotline complaints and makes recommendations to the Hotline Program Manager regarding next appropriate steps.
As directed, coordinates, compiles, and organizes all essential information and materials to assist the Hotline Program Manager in the execution of daily mission objectives.
Prepares accurate written correspondence to record in-person intakes, routine administrative forms, referral memoranda to ODNI Components and other Federal agencies, and complainant acknowledgment, when appropriate.
Follow-up with complainants regarding their submissions to include coordinating and conducting intake interviews as necessary to clarify or obtain additional information associated with the alleged complaint.
Maintains accurate and timely records of all activity and other supporting documentation.
As directed, prepare reports regarding Hotline metrics.
Coordinates with other ODNI components and/or IC elements regarding alleged complaints when necessary.
Must be a U.S. Citizen residing in the United States
Appointment is subject to a suitability or fitness determination, as determined by a completed background investigation.
Must be able to obtain and maintain a Top Secret security clearance based on an SBI with eligibility for sensitive compartmented information (SCI)
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
A two-year trial period is required for all new permanent appointments to the ODNI.
Qualifications
Knowledge of telephone consoles and related equipment.
Demonstrated customer service experience and knowledge of customer service standards and procedures.
Ability to interact and communicate with people over the telephone and in-person, often in stressful situations.
Basic knowledge of the ODNI, IC agencies' mission, organization, collection and production responsibilities, as well as ODNI and IC administrative policies, procedures, and authorities.
Ability to exercise sound judgment and form objective conclusions/recommendations based on empirical facts, evidence, and other pertinent information.
Analytical, critical thinking, and problem-solving skills, including the ability to interpret basic information from multiple sources.
Experience working in a fast-paced environment and handling multiple requirements at the same time.
Oral and written communication skills to communicate effectively with key stakeholders throughout the IC and United States Government.
Desired Requirements
Knowledgeable of Government Acquisition and Contracts
Knowledgeable of basic data analytic techniques
Certified Fraud Examiner (CFE)
Additional information
Job Interview Travel: Candidates from outside the Washington, D.C., area may be selected for a telephone, teleconference, or in-person interview.
Salary Determination:
The ODNI uses a rank-in-person system in which rank is attached to GS employees on the basis of individual qualifications, experience, and performance.
Individuals whose current GS grade is equivalent to the grade of the advertised position will retain their current grade and step.
Individuals who transfer to the ODNI from a non-GS pay scale will have base pay converted to the appropriate GS grade and step as determined by the Director/ Human Resource Management.
On occasional instances when a current federal civilian employee applies for an ODNI position that is a lower grade than his or her personal grade, the candidate's personal grade will be downgraded to the grade of the advertised ODNI position and pay will be set at the step that is closest to but not less than the employee's current annual base rate of pay, not to exceed the maximum rate (i.e., step 10) of the GS grade to which assigned.
Relocation Expenses: For new ODNI employees, reimbursement for relocation is discretionary based on availability of funds.
Reasonable Accommodations:
The ODNI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at dni_reasonable_accommodation_wma@cia.ic.gov, by unclassified email at DNI_DRA@dni.gov, by telephone at 703-275-3900 or by FAX at 703-275-1217. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY.
The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You must submit the supporting documents listed under the required documents section of this announcement. We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
a. RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (in MM/DD/YY to MM/DD/YY format) and the number of hours worked per week if part time.
b. POSITION NUMBER: Reference the position number on each document submitted.
c. COVER LETTER: Applicants must submit a cover letter as a supplement to the resume to elaborate on their qualifications and previous work performed.
d. SF-50: Current or former Federal Government employees must provide their most current SF-50, "Notification of Personnel Action," to verify current federal status, position, title, grade, and organization of record. Current Federal Government employees will be assigned to the position at the employee's current GS grade and salary. GS applicants at grades below the advertised position grade will NOT be considered.
e. APPLICANTS CURRENTLY EMPLOYED BY A COMPETITIVE SERVICE AGENCY: Must provide a written statement they understand that, if selected for a position with ODNI, they are leaving the competitive service voluntarily to accept an appointment in the excepted service.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click "Apply" at the top of the page. Your application MUST be received by 11:59 PM (EST) on the closing date of this announcement.
In order to be considered, you must apply via USAJobs. The ODNI will not accept emailed applications. Applications received after the closing date will NOT be eligible for consideration. All attachments should be in Microsoft Word or Adobe PDF format.
Do not include the following types of information in your profile or resume:
- Classified or government sensitive information
- Social Security Number (SSN)
- Photos of yourself
- Personal information, such as age, gender, religious affiliation, etc.
- Encrypted and digitally signed documents
CENTER FOR PROTECTED DISCLOSURES
Director Of National Intelligence
Washington, DC 20511
US
Next steps
The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 days of the closing date of this announcement. Due to the large number of applications received, applicants will be contacted ONLY if they have been selected for an interview.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
a. RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (in MM/DD/YY to MM/DD/YY format) and the number of hours worked per week if part time.
b. POSITION NUMBER: Reference the position number on each document submitted.
c. COVER LETTER: Applicants must submit a cover letter as a supplement to the resume to elaborate on their qualifications and previous work performed.
d. SF-50: Current or former Federal Government employees must provide their most current SF-50, "Notification of Personnel Action," to verify current federal status, position, title, grade, and organization of record. Current Federal Government employees will be assigned to the position at the employee's current GS grade and salary. GS applicants at grades below the advertised position grade will NOT be considered.
e. APPLICANTS CURRENTLY EMPLOYED BY A COMPETITIVE SERVICE AGENCY: Must provide a written statement they understand that, if selected for a position with ODNI, they are leaving the competitive service voluntarily to accept an appointment in the excepted service.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click "Apply" at the top of the page. Your application MUST be received by 11:59 PM (EST) on the closing date of this announcement.
In order to be considered, you must apply via USAJobs. The ODNI will not accept emailed applications. Applications received after the closing date will NOT be eligible for consideration. All attachments should be in Microsoft Word or Adobe PDF format.
Do not include the following types of information in your profile or resume:
- Classified or government sensitive information
- Social Security Number (SSN)
- Photos of yourself
- Personal information, such as age, gender, religious affiliation, etc.
- Encrypted and digitally signed documents
CENTER FOR PROTECTED DISCLOSURES
Director Of National Intelligence
Washington, DC 20511
US
Next steps
The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 days of the closing date of this announcement. Due to the large number of applications received, applicants will be contacted ONLY if they have been selected for an interview.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
