As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit www.cdc.gov
Summary
As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit www.cdc.gov
Ensure that the organization's strategic plan, mission, vision, and values are communicated to the team.
Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues.
Coach the team in the selection and application of appropriate problem solving methods and techniques.
Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow.
Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects, and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks.
Monitor and report on the status and progress of work, checking on work in progress, reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met.
Serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
Provide expert technical support and assistance to CDC staff in one or more Coordinating Centers and Centers/Institute/Offices (CIOs).
Provide technical advice and consultation regarding hardware and software compatibility, availability and adaptation to meet specialized customer demands.
Serves as expert in consulting on agency-wide and /or center-wide applications.
Develop desktop technical specifications for hardware and software.
Set up emergency response centers when required for special programs which are remote to the Director's Emergency Operations Center (DEOC).
When this occurs, provides desktop technical support for DEOC staff outside of the DEOC facility.
Due to the Centers for Disease Control and Prevention's (CDC's) process enhancement to use Shared Certificates throughout the Agency, some of the requirements below may differ:
US Citizenship is required.
Males born after December 31, 1959 must be registered or exempt from Selective Service (see http://www.sss.gov).
May be subject to a Background/Security Investigation. Security clearance level may differ from the position announced when certificates are shared.
One-year probationary period may be required.
Travel, transportation, and moving expenses may be paid.
PCS Expenses may be authorized, subject to the terms of the Joint Travel Regulation.
This position may be subject to a Collective Bargaining Agreement.
Student loan repayment incentive may be authorized: No
Supervisory position: NO
Time in grade (TIG) must be met within 30 days of the closing date of the announcement.
In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. This position may require a Drug Test and be subject to Random Drug Testing. The position may require the submission of a urinalysis to screen for illegal drug use prior to appointment and be subject to reasonable suspicion and post-accident drug testing upon hiring. If required to submit to urinalysis, the appointment to the position will be contingent upon a negative test result.
Qualifications
Minimum Qualifications:
To qualify at the GS-13 grade level, you must have at least one year of specialized experience at or equivalent to the GS-12 grade level, which must include the following experience: Providing technical support work and advisory functions, and to lead and coordinate the activities of a campus-based Customer Service Center.
My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail, Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services, Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately, and Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations..
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
All qualification requirements must be met by the closing date of the announcement.
Education
This job does not have an education qualification requirement.
Additional information
Telework: This position has been designated as telework eligible and:
May include remote work or telework options, and/or flexible work scheduling. These options may be requested once you have become an employee and you will be required to sign a Workplace Flexibilities Agreement that details remote or telework working conditions and expectations in accordance with the CDC Workplace Flexibilities Policy
May be required to work other than normal duty hours, to include evenings, weekends and/or holidays.
To Remain An Active Duty USPHS Commissioned Corps Officer
Join highly qualified public health professionals as part of the U.S. Public Health Service (USPHS) Commissioned Corps. Overseen by the U.S. Surgeon General, the USPHS Commissioned Corps is one of eight uniformed services -and the only one dedicated solely to protecting, promoting, and advancing America's public health. You will be part of an elite and diverse team of professionals essential to public health leadership and exemplary public service.
PHS Officers interested in performing the duties of this position with the Commissioned Corps, you are welcome to apply and receive a courtesy referral. Note that a courtesy referral is not a competitive civil service process and does not provide civil service status for the selected employee. Click Here for the comparison chart of Commissioned Corps ranks to civil service, which advises you on potential billet rankings.
Additional selections may be made within the same geographical location CDC-wide.
Recruitment and/or relocation incentives may be authorized.
Re-employed Annuitants may be considered to fill vacancies. If you have retired from federal service and are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet via http://intranet.cdc.gov/hro/docs/jobs/NDAA-Reemployed-Annuitants.pdf
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.
Your qualifications will be evaluated and rated on the following competencies (knowledge, skills, abilities, and other characteristics):
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing name, work schedule, hours worked per week, dates (month/year) of employment and duties performed. Provide your pay plan, series and grade in your resume, i.e., GS-0301-9). Do not include the following types of information in your profile or resume:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents
2. Current and Former Federal Employees Documentation - You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and service status. (The "position occupied" block on the SF-50 reflects "1" or "2" and your "tenure" block reflects "1" or "2".) If you are applying for a higher grade, you MUST provide an SF-50(s) (or equivalent) which clearly demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year, Within-Grade-Increase at the highest grade held).
Time-In-Grade: If you are applying for a higher grade, but your SF-50 doesn't clearly demonstrate you meet the 52-week time-in-grade requirement, you may need to provide an additional SF-50, or equivalent. (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held.)
3. Other supporting documents:
Cover Letter, optional
Career Transition Assistance Program (CTAP) documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal).
Career Transition Assistance Plan (CTAP): For information on how to apply as an CTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.
PHS Officers interested in performing the duties of this position within the Commissioned Corps may apply through this announcement. Candidates will be referred as Commissioned Corps personnel and not as candidates for conversion to a permanent career or career-conditional appointment.
Submit your latest Personnel Order (PHS-7063) as an USPHS Active Duty Commissioned Officer
For USPHS Commissioned Corps Call-To-Active Duty (CAD) Candidates:
In lieu of PHS Personnel Order (PHS-7063), submit an official copy of your USPHS CAD Medical and Professional Boarding notifications stating you are physically qualified andrecommended for appointment.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on 01/09/2024 of this announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online:
Applicants external to CDC - Contact the CDC Helpdesk by phone (770) 488-1725 or email HRCS@CDC.GOV.
Applicants are strongly encouraged to apply online. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application or status updates related to this application.
OCOO-OCIO-CEO-CUSTOMER ASSISTANCE BRANCH
1600 CLIFTON RD NE
ATLANTA, GA 30333
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.
You will receive notice via email once this process is completed (generally 4-6 weeks).
Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy.
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing name, work schedule, hours worked per week, dates (month/year) of employment and duties performed. Provide your pay plan, series and grade in your resume, i.e., GS-0301-9). Do not include the following types of information in your profile or resume:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents
2. Current and Former Federal Employees Documentation - You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and service status. (The "position occupied" block on the SF-50 reflects "1" or "2" and your "tenure" block reflects "1" or "2".) If you are applying for a higher grade, you MUST provide an SF-50(s) (or equivalent) which clearly demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year, Within-Grade-Increase at the highest grade held).
Time-In-Grade: If you are applying for a higher grade, but your SF-50 doesn't clearly demonstrate you meet the 52-week time-in-grade requirement, you may need to provide an additional SF-50, or equivalent. (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held.)
3. Other supporting documents:
Cover Letter, optional
Career Transition Assistance Program (CTAP) documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal).
Career Transition Assistance Plan (CTAP): For information on how to apply as an CTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.
PHS Officers interested in performing the duties of this position within the Commissioned Corps may apply through this announcement. Candidates will be referred as Commissioned Corps personnel and not as candidates for conversion to a permanent career or career-conditional appointment.
Submit your latest Personnel Order (PHS-7063) as an USPHS Active Duty Commissioned Officer
For USPHS Commissioned Corps Call-To-Active Duty (CAD) Candidates:
In lieu of PHS Personnel Order (PHS-7063), submit an official copy of your USPHS CAD Medical and Professional Boarding notifications stating you are physically qualified andrecommended for appointment.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on 01/09/2024 of this announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online:
Applicants external to CDC - Contact the CDC Helpdesk by phone (770) 488-1725 or email HRCS@CDC.GOV.
Applicants are strongly encouraged to apply online. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application or status updates related to this application.
OCOO-OCIO-CEO-CUSTOMER ASSISTANCE BRANCH
1600 CLIFTON RD NE
ATLANTA, GA 30333
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.
You will receive notice via email once this process is completed (generally 4-6 weeks).
Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy.
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
