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This position is in the Department of Defense (DoD) Office of the Inspector General (OIG), Office of the Chief Information Officer (OCIO), Digital Workplace Services (DWS) Directorate. The incumbent is an IT Specialist and expert in the field of Information Technology Customer Support and Service Desk Management. They ensure that the DoD OIG enterprise receives the best information technology support, service, and experience to enable them to perform their mission, responsibilities, and duties.
12/22/2023 to 12/27/2023
$112,015 - $145,617 per year
GS 13
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel up to 10% for this position.
No
Permanent
Full-time
Competitive
13
No
Yes
IG-24-12245949-MST-DHA
767649200
Veterans' preference and traditional rating and ranking of applicants do not apply to positions filled under this announcement. All applicants who meet the minimum qualification requirements will be forwarded to the selecting official for consideration.
Basic Requirements: GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
and
Specialized Experience: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-12) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated experience performing duties in IT Service Desk oversight in support of IT operations. Experience, knowledge, and support of future vision for transforming the IT Service Desk function, including its strategy, operating model, service offerings, products, and workforce.There is no substitution of education for the qualifying experienceat this grade level.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.
You can preview the Assessment Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/12245949
You must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/767649200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
