This position is part of the Southwestern Indian Polytechnic Institute, Bureau of Indian Education (BIE). As a IT Specialist (CustSpt) you will be responsible for assisting users in resolving technical computer problems on the college campus as well as ensuring that systems are being maintained.
Summary
This position is part of the Southwestern Indian Polytechnic Institute, Bureau of Indian Education (BIE). As a IT Specialist (CustSpt) you will be responsible for assisting users in resolving technical computer problems on the college campus as well as ensuring that systems are being maintained.
INDIAN PREFERENCE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472). Verification Form BIA-4432 must be submitted with the application if claiming Indian Preference. Indian preference eligibles may be appointed under the Excepted Service Appointment Authority Schedule A, 213.3112(A)(7).
As a IT Specialist (CustSpt)GS-2210-7, your typical work assignments may include the following:
Serves as point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and hardware problems, telecommunication troubles, and work order entry and assignments.
Assists users in resolving technical computer problems and malfunctions and provide network account support.
Implement and maintain technical and physical safeguards and software access controls.
Perform regularly scheduled systems management and maintenance procedures.
Monitor and enforce system security policies and procedures.
BACKGROUND INVESTIGATION WILL BE REQUIRED FOR ALL HIRES.
APPOINTMENT MAY BE SUBJECT TO A 2 YEAR TRIAL OR 1 YEAR PROBATIONARY PERIOD.
VALID STATE-ISSUED DRIVERS LICENSE IS REQUIRED.
SELECTIVE SERVICE REGISTRATION IS REQUIRED FOR MALES BORN AFTER 12/31/1959.
TERM APPOINTMENTS DO NOT CONFER COMPETITIVE/PERMANENT STATUS (5 CFR PART 316).
Qualifications
Applicants must meet the qualification requirements contained in the OPM Standards. For this position, they are listed below.
Basic Requirements
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Education GS-7:Superior Academic Achievement: Bachelor's degree and superior academic achievement by meeting one of the following: a grade point average (GPA) 3.0 or higher in all degree courses or in the final 2 years of undergraduate study or a graduating GPA of 3.5 or higher based on the average of the required courses completed in the major field or the required courses in the major field completed during the final two years of the curriculum; OR membership in a National honor society recognized by the Association of College Honor Societies. For more information, visit OPM. or Graduate Education: 1 full year of graduate level education.
-OR-
Experience
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
and
Specialized Experience for GS-7 and Above: Positions at GS-7 and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled, as shown below:
GS-7: 1 year of specialized experience equivalent to at least the GS-5 level in the Federal service. Examples include: Performing IT Service Desk activities; resolves routine and recurring problems, determining hardware, software, and telecommunications equipment; installs, configures, and tests software on customer workstations; provides basic troubleshooting for hardware and software components; and provides routine advice and guidance to customers requesting information on established policy or procedures.
Only experience and education obtained by the closing date of this announcement will be considered.
Education
EDUCATION: If qualifying based on education,transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, credit hours, major, and grade-point average or class ranking, degree and date awarded. All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education.
Applicants are responsible for providing documentation that the educational requirements have been met. To qualify based on education you must submit a legible copy of your transcripts. Official transcripts are required upon selection if you qualified based on education.
Education must have been obtained from an accredited or pre-accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States.
Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp
If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Attention to Detail
Customer Service
Oral Communication
Problem Solving
If you meet the minimum qualifications requirements for this position, your application will be evaluated and rated under Category Rating selection procedures. Once the application process is complete, a review of your qualifications will be conducted to determine if you are qualified for this job. Qualified candidates will be assigned to a quality category. The quality categories are: Best Qualified, Well Qualified, or Qualified. Within each of these categories, applicants eligible for veteran's preference will receive selection priority over non-preference eligible.Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your category rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Best Qualified: Applicants that possess all of the job related competencies identified as important for successful job performance.
Well Qualified: Applicants that possess a majority (i.e., more than half but not all) of the job related competencies needed for successful job performance.
Qualified: Applicants meet the basic eligibility and minimum qualification requirements but do not meet the definition of Best Qualified or Well Qualified as described above.
Indian Preference candidates not within reach on a Delegated Examining certificate of eligibles may be appointed using the Excepted Service Schedule A hiring authority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume (must be current/updated and include the following):
Work Experience:
Position title
Dates of employment (include month/year)
Hours worked per week
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Salary
Current supervisor's name and telephone number
Duties (Please be specific and include any accomplishments)
Education
References (include complete name and telephone number)
Must be employer references for the last years of employment.
DD-214 (member copy 4), SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans claiming preference
Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)?
College transcript(s), if applicable. Copy of education transcripts. Unofficial college transcripts are acceptable but official college transcripts will be required before entrance on duty.
2. Other supporting documents:
Form BIA 4432, Verification of Indian Preference for Employment (Required for claiming Indian Preference). The form must be completed by the appropriate official with the federally-recognized tribe where the applicant is enrolled as a member. No other form will be accepted.
FORMER FEDERAL EMPLOYEES: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. The majority of individuals, who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.
NOTE: Persons submitting incomplete applications will be given credit only for the information they provide. The applicant is responsible for submitting all required documentation in support of their application in order to receive full credit for their Indian preference, veteran preference, experience, training, and/or education. ADDITIONAL INFORMATION WILL NOT BE SOLICITED FROM THIS OFFICE.
DRIVING REQUIREMENT (Required only at time of appointment): Incumbent may be required, as an incidental duty, to operate a government-owned or leased motor vehicle, in the performance of duties, therefore, a valid driver's license is required. Incumbent must have a safe driving record within the three-year period immediately preceding submission of GSA Form 3607 and be able to meet the safe driving requirements of the Bureau of Indian Education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your rsum and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account, all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, require reasonable accommodation in the application process, or an applicant with a disability, please contact Marsha Tanner at 505-250-4475 or marsha.tanner@bie.edu for alternate application instructions.
Southwestern Indian Polytechnic Institute
9169 Coors Blvd. NW
Albuquerque, NM 87120
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified by email of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
Additional selections may be made from this announcement if identical vacancies occur within 90 days from the closing date.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume (must be current/updated and include the following):
Work Experience:
Position title
Dates of employment (include month/year)
Hours worked per week
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Salary
Current supervisor's name and telephone number
Duties (Please be specific and include any accomplishments)
Education
References (include complete name and telephone number)
Must be employer references for the last years of employment.
DD-214 (member copy 4), SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans claiming preference
Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)?
College transcript(s), if applicable. Copy of education transcripts. Unofficial college transcripts are acceptable but official college transcripts will be required before entrance on duty.
2. Other supporting documents:
Form BIA 4432, Verification of Indian Preference for Employment (Required for claiming Indian Preference). The form must be completed by the appropriate official with the federally-recognized tribe where the applicant is enrolled as a member. No other form will be accepted.
FORMER FEDERAL EMPLOYEES: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. The majority of individuals, who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.
NOTE: Persons submitting incomplete applications will be given credit only for the information they provide. The applicant is responsible for submitting all required documentation in support of their application in order to receive full credit for their Indian preference, veteran preference, experience, training, and/or education. ADDITIONAL INFORMATION WILL NOT BE SOLICITED FROM THIS OFFICE.
DRIVING REQUIREMENT (Required only at time of appointment): Incumbent may be required, as an incidental duty, to operate a government-owned or leased motor vehicle, in the performance of duties, therefore, a valid driver's license is required. Incumbent must have a safe driving record within the three-year period immediately preceding submission of GSA Form 3607 and be able to meet the safe driving requirements of the Bureau of Indian Education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your rsum and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account, all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, require reasonable accommodation in the application process, or an applicant with a disability, please contact Marsha Tanner at 505-250-4475 or marsha.tanner@bie.edu for alternate application instructions.
Southwestern Indian Polytechnic Institute
9169 Coors Blvd. NW
Albuquerque, NM 87120
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified by email of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
Additional selections may be made from this announcement if identical vacancies occur within 90 days from the closing date.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
