Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties include but are not limited to:

• Performs custodial duties as required inside and outside of buildings including but not limited to, trash/garbage removal, sweeping, dusting, mopping, vacuuming, washing walls/windows, and sanitizing bathrooms/kitchens.
• Cleans all lobbies, passageways, stairwells, laundry rooms, public restrooms, and other common use areas in and around buildings.
• Loads, unloads, and relocates heavy, bulky items such as furniture, supplies, and linen (clean and dirty) by hand or using carts, dollies, hand trucks, golf carts, or similar lifting/carrying devices.
• Performs deep cleaning as required. Deep cleaning may include defrosting refrigerators and freezers, cleaning windows (interior and exterior), replacing and/or cleaning drapes/curtains, moving furniture, and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks. Deep cleaning may require the use of pressure washers, steam cleaners, floor buffers, and carpet cleaning machines.
• Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
• Provide assistance in handling customer complaints, involving management as necessary.
• Assists management with the facility's inventory control program.
• Performs all other related duties as assigned.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

1. KNOWLEDGEREQUIREDBYTHEPOSITION

Able to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including MSDS) and adherence to basic safety policies is required.

Must be able to communicate clearly and effectively in English both verbally and in writing with management, staff, and guests.

2.SUPERVISORYCONTROLS

The incumbent performs duties under the direct supervision of the leader/supervisor who assigns work, approves leave, and evaluates performance of the incumbent.

The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks.

Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.

Work assignments (completed and in-progress) are spot-checked on a daily basis via documented inspection reports to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.

3.GUIDELINES

The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations.

4.COMPLEXITY

The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position.

Custodial workers may work various shifts. The incumbent, over a period of time, may be required to work each shift and must be trained to accomplish a variety of tasks.

5.SCOPEANDEFFECT

The purpose of the work is to provide custodial services. The work directly contributes to the military members, retirees, civilians, and family member's quality of life, mission readiness, and contributes to job satisfaction and retention of valuable members.

6. PERSONAL CONTACTS

Contacts include regional staff, all department heads, lodging staff, and tenant commands, especially those tenant commands with personnel residing in the lodging facilities. Some contact with contractors, vendors, and representatives of private industry.

7.PURPOSEOFCONTACTS

Contacts are made to coordinate and/or obtain information relating to the custodial services of the operation.

8.PHYSICALDEMANDS

This position is required to do considerable standing, bending, walking, pushing, pulling, climbing, and a variety of repetitive motions. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving and carrying up to 100 pounds may be required. May be required to climb/descend stairs and properly placed stepladders.

9.WORKENVIRONMENT

Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some duties require exposure to outdoors, resulting in exposure to weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and must be used.

SPECIAL REQUIREMENTS

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.

In order to verify fitness for duty, a complete physical examination may be required.

May be required to possess a valid state driver license, as travel to other facilities may be required within the normal scope of duties.

This position is subject to a favorable National Agency Check (NAC).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.