Manages all aspects of the Information, Tickets and Travel (ITT) and Outdoor Rec Center (ORC) cashier operations.
Supervises Travel Clerks and Cashier-Checkers in the day-to-day operations.
Assists in the daily operation as needed. Instructs and trains all assigned employees in their duties.
Distributes and balances workload among employees.
Observes work in progress, production, and adherence to quality and safety standards.
Elevates unresolved employee complaints to supervisor.
Serves as the primary POC to contracted vendors.
Maintains and monitors current BPA contracts with vendors to include up-to-date information on prices, current cancellation policies and compliance with general policies.
Establishes policies and procedures to manage data collection, tracking, analyzing progress and financial management.
Works with marketing to establish procedures to facilitate patrons to the contracted resort via an extensive promotional and marketing plan and produces and collects customer surveys.
Serves as QAE/POC Liaison with the preferred provider (Keystone) for RMB individual, group and conference requests.
Establishes, develops and maintains effective working relationships with established vendors, military representatives, retiree organizations, business leaders and travel/ski industry managers.
Assists in developing policies, plans and procedures, budgets, administrative policies, operation plans, quality assurance guidelines, and marketing plans associated with all aspects of USAFA's ITT program.
Responsible for ordering the tickets for ITT. Reconciles tickets on a monthly basis.
Conducts daily inventories on all tickets. Analyzes sales figures and forecasts future sales to maximize profits.
At the beginning of each day, clears the register and makes cash deposits.
Posts ORC financial information for all related programs and activities on a daily basis.
Accounts for cash on a daily basis.
Performs a variety of routine and repetitive accounting duties which could include, but not limited to; reviewing, computing, and verifying cashier reports, pricing, and receiving reports; establishing and maintaining logs of controlled forms and coupons; verifying bank deposits; posting daily transactions to a worksheet, tracking every cost center and GLAC for the activity, creating and maintaining worksheets to track all unearned income; prepares reports monthly, quarterly, and annually which reflect the financial condition of the activity.
Balances, researches and corrects variances between SAIS, NAFDIS and spreadsheets prior to end of month closing. Verifies vendor invoices against receiving reports and receives in IBPS.
Responsible for all aspects of maintaining and reporting payroll for ORC facilities.
Establishes and maintains individual pay records, creates individual time/pay records for each pay period.
Responsible for accuracy, disbursement and replenishing monthly petty cash fund.
Uses word processing software to produce a variety of documents.
Types correspondence, reports, forms, messages, and memoranda, statistical or tabular material.
Performs a variety of general office duties such as receiving telephone calls and visitors, routing and filing correspondence, and maintaining files.
Maintains area in a clean and orderly manner.
Checks, counts and receives retail items for ORC, CRC and FAM.
This position requires the incumbent to complete a background investigation with favorable results.
This position requires the incumbent to complete a pre-employment physical.
This position requires an uncommon tour of duty to include nights/weekends and/or holidays.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/01/2023
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Experience in leading and supervising people is required.
Must have progressively responsible experience in clerical or office work, which has provided a comprehensive knowledge of office automation software such as MS Office or similar software.
This should include demonstrated ability to perform common arithmetical problems, to apply basic accounting procedures and techniques, possession of a high degree of typing proficiency, and knowledge of word processing techniques.
Must have experience in double entry accounting procedures and techniques and the ability to analyze the interrelationship of accounts that are affected by varied transactions.
Must have strong organizational skills and the ability to create and maintain files.
Must have a basic knowledge of record keeping and perform financial duties stated in the position.
Point of sales and computer experience is required.
Must be able to communicate effectively with the public.
Must be able to work independently.
Must lift up to 40lbs.
National Agency Check with Inquires (NACI) are required.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
Individual must fully meet qualification/eligibility/background requirements for this position.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Direct deposit is required.
Satisfactorily complete an employment verification (E-Verify) check.
A probationary period may be required.
Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
Diploma/ GED
Disability Letter (VA)
License
Other (1)
Other (2)
PCS Orders
Professional Certification
Proof of Marriage Status
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 12/01/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
USAFA Community Services Flight
10 FSS/FSMH, 5136 Eagle Drive
USAF Academy, CO 80840-2620
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
Diploma/ GED
Disability Letter (VA)
License
Other (1)
Other (2)
PCS Orders
Professional Certification
Proof of Marriage Status
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 12/01/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
USAFA Community Services Flight
10 FSS/FSMH, 5136 Eagle Drive
USAF Academy, CO 80840-2620
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
