An official website of the United States government
11/16/2023 to 11/26/2023
$16.50 - $18.50 per hour
NF 2
1 vacancy in the following location:
No
No
Not required
No
Permanent -
Full-time -
Competitive
2
No
No
JAX-24-12211270
761247800
Please see the "Who May Apply" section under the Qualifications section.
Contact point for managers and customers entering the MWR Administrative Offices. Provides pertinent information concerning the entire department and activities, schedules, hours of operations and special events. Answers and screens incoming telephone calls, disseminates requested information from own knowledge or office files. Directs more technical matters to proper office or individual for consideration. Makes tentative appointments for director and arranges meetings as required. Acts as first contact for prospective employees by answering basic employment information, provides them with application information, takes applications and resumes when completed.
Command Access Control Officer or AMAG Administrator for the MWR Department. Receives all access forms of guests for functions at all MWR facilities, enters data into the system and coordinates with the Security Department for issuance of preprinted passes for guests. Receives monthly reports, patron counts, from all activities and records information.
Performs typing for official reports, memorandums, instructions and notices, standard operating procedures, draft reports, staff meeting minutes, statistical reports, rough and smooth correspondence of a confidential or sensitive nature, and other material as required. Proofs outgoing correspondence for typographical and grammatical errors and proper format.
Assist other department personnel in processing correspondence and reports and retrieving materials from the files. Distributes mail, correspondences, money bags, and various items. Attends meetings, preparing and needed reference material and takes minutes as required/requested. Incumbent will coordinate with managers the training schedule of assigned employees. Incumbent will create pre-training notification letters (training announcements using templates) and provide to attendees and management. Incumbent will conduct specified classes; provide feedback to the supervisor and MWR Director on any issues that were discussed and not resolved (parking lot issues), and document Customer Service Training and annual GMT/ General Military Training for the entire MWR Directorate. Training of new employees in Customer Service shall be scheduled and trained within the first 90 days after check in.
Administers the online (electronic) MWR Customer Comment Card Program. Ensures the MWR Customer Comment Card Survey Monkey web site is checked daily for new comments, and the site is updated as needed. Ensure comments are routed to both the MWR Director and the appropriate manager to include tracking and logging of responses by management to the customer. MWR Director shall be notified of all unresolved or unanswered comment cards.
Provide feedback to MWR Department Heads on the training progression of their staff, identifying training deficiencies.
Use a networked computer system, input new and existing employee data into a Microsoft Excel spreadsheet Manning Document to track and report training progression to management and assigned employees on a daily basis. Be familiar with the use of MS Outlook electronic mail (email), and the use of MS Office Suite. Incumbent will become familiar with the scheduling and use of available training resources at various MWR Facilities. Ensure proper training materials are ordered and maintained on hand.
Coordinate and track the completion of Alcohol Service Training for employees and managers of facilities, which serve alcohol.
Become proficient in the use of and gain administrator access for all MWR Personnel for Enterprise Safety Applications Management System (ESAMS) used for employee safety training, Navy Family Accountability and Assessment System (NFAAS) and Total Workforce Management Services (TWMS) for required and professional related training. Both programs are provided on the NMCI Network controlled by the use of a Common Access Card (CAC).
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.
One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.
Specialized experience must demonstrate the following:
Incumbent must be able to obtain a secret security clearance. Must have knowledge of Navy correspondence format, grammar, punctuation and spelling as documented on resume. Must have knowledge of NAS Jacksonville MWR programs and organizational structure as demonstrated on resume. Must have good phone skills, a good command of the English language and the ability to answer multiple phone lines. Must have knowledge of computer programs such as Excel, Word, etc. and the ability to enter information with speed and accuracy. Must be able to type 65 words per minute. Must be able to exercise tact and courtesy and use good judgment in carrying on public contacts by phone and in person. Must have the ability to use initiative, discretion and independent judgment in making decisions and dealing with matters of a sensitive nature.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
RELOCATION AUTHORIZED
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
This position does not have a positive education requirement.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:
Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing date.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
-Resume
-Include name and contact information for at least three (3) professional references in your resume
-OF-306. http://www.opm.gov/forms/pdf_fill/OF0306.pdf
-Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
-Proof of certification, if applicable to position requirements.
-If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
-If you are a current federal employee, submit your last three evaluations.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
-Submit a copy of your BBA Separation Notification indicating eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installation you are applying for; AND
-If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administration (VA); AND
-Submit any other supporting documentation (disability, official statements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administration (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documentation (official statements, document of service, court decree, etc).
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USA JOBS account.
Application process is submitted through your USA JOBS account. Resumes/ Applications received other than by USA JOBS will be destroyed and will not be considered.
It is the applicant's responsibility to verify all the information in their resume and documents; HR will not modify documents submitted by an applicant. All qualifications must be met by the closing date of this announcement and clearly documented in the resume.
Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department.
Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position. Failure to submit all the required documentation may result in not be considered for the position.
The complete application package must be submitted by 11:59 PM (EST) on 11/26/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12211270
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
All applicants will be notified regarding their status by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that communication is performed via email if you do not read your email, provide an inaccurate email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/761247800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
NAS Jacksonville is located in Duval County, Florida, within the city limits of Jacksonville. The base sits on a piece of land between the St. Johns River and Ortega River historically called Black Point. The airbase is part of the overall Jacksonville Naval Complex, a collection of Navy Bases in the Jacksonville Metropolitan Area that include Naval Station Mayport, the former Naval Air Station Cecil Field (now Cecil Airport), Naval Outlying Landing Field Whitehouse, and the Pinecastle Range Complex. It also neighbors a small ghost town called Yukon. Morale, Welfare and Recreation (MWR) is a worldwide organization that delivers programs, products and services in recreation, fitness, hospitality and childcare that support the military community. Naval Air Station Jacksonville
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