Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Contact point for managers and customers entering the MWR Administrative Offices. Provides pertinent information concerning the entire department and activities, schedules, hours of operations and special events. Answers and screens incoming telephone calls, disseminates requested information from own knowledge or office files. Directs more technical matters to proper office or individual for consideration. Makes tentative appointments for director and arranges meetings as required. Acts as first contact for prospective employees by answering basic employment information, provides them with application information, takes applications and resumes when completed.

Command Access Control Officer or AMAG Administrator for the MWR Department. Receives all access forms of guests for functions at all MWR facilities, enters data into the system and coordinates with the Security Department for issuance of preprinted passes for guests. Receives monthly reports, patron counts, from all activities and records information.

Performs typing for official reports, memorandums, instructions and notices, standard operating procedures, draft reports, staff meeting minutes, statistical reports, rough and smooth correspondence of a confidential or sensitive nature, and other material as required. Proofs outgoing correspondence for typographical and grammatical errors and proper format.

Assist other department personnel in processing correspondence and reports and retrieving materials from the files. Distributes mail, correspondences, money bags, and various items. Attends meetings, preparing and needed reference material and takes minutes as required/requested. Incumbent will coordinate with managers the training schedule of assigned employees. Incumbent will create pre-training notification letters (training announcements using templates) and provide to attendees and management. Incumbent will conduct specified classes; provide feedback to the supervisor and MWR Director on any issues that were discussed and not resolved (parking lot issues), and document Customer Service Training and annual GMT/ General Military Training for the entire MWR Directorate. Training of new employees in Customer Service shall be scheduled and trained within the first 90 days after check in.

Administers the online (electronic) MWR Customer Comment Card Program. Ensures the MWR Customer Comment Card Survey Monkey web site is checked daily for new comments, and the site is updated as needed. Ensure comments are routed to both the MWR Director and the appropriate manager to include tracking and logging of responses by management to the customer. MWR Director shall be notified of all unresolved or unanswered comment cards.

Provide feedback to MWR Department Heads on the training progression of their staff, identifying training deficiencies.

Use a networked computer system, input new and existing employee data into a Microsoft Excel spreadsheet Manning Document to track and report training progression to management and assigned employees on a daily basis. Be familiar with the use of MS Outlook electronic mail (email), and the use of MS Office Suite. Incumbent will become familiar with the scheduling and use of available training resources at various MWR Facilities. Ensure proper training materials are ordered and maintained on hand.
Coordinate and track the completion of Alcohol Service Training for employees and managers of facilities, which serve alcohol.

Become proficient in the use of and gain administrator access for all MWR Personnel for Enterprise Safety Applications Management System (ESAMS) used for employee safety training, Navy Family Accountability and Assessment System (NFAAS) and Total Workforce Management Services (TWMS) for required and professional related training. Both programs are provided on the NMCI Network controlled by the use of a Common Access Card (CAC).

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must currently reside in 50 miles of 32212 (NAS Jacksonville) at time of applying.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

Incumbent must be able to obtain a secret security clearance. Must have knowledge of Navy correspondence format, grammar, punctuation and spelling as documented on resume. Must have knowledge of NAS Jacksonville MWR programs and organizational structure as demonstrated on resume. Must have good phone skills, a good command of the English language and the ability to answer multiple phone lines. Must have knowledge of computer programs such as Excel, Word, etc. and the ability to enter information with speed and accuracy. Must be able to type 65 words per minute. Must be able to exercise tact and courtesy and use good judgment in carrying on public contacts by phone and in person. Must have the ability to use initiative, discretion and independent judgment in making decisions and dealing with matters of a sensitive nature.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• You must be a US Citizen.
• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.