The Department of Technology Services provides a wide range of enterprise-class systems, infrastructure, and data services supporting the operations of the courts.

The incumbent is responsible for the enterprise environment including installation, configuration, documentation, upgrading, and technical support related to all areas of server software, hardware, network, and security. Specifically, the successful candidate will oversee the engineering, deployment, and maintenance of on-premises hosting, private and public cloud services, and wide area networks.

Duties of the position include, but are not limited to:

1. Planning and managing IT staff in support of operations delivery in all areas including network engineering and administration, server engineering and administration, data storage and protection, cloud operations, voice systems, and other services.
2. Ensuring that technical day-to-day operations work smoothly, effectively, and efficiently.
3. Developing, establishing, and enforcing operating procedures and protocols consistent with DTS and judiciary policies.
4. Directing and managing cross-functional projects while ensuring transparency to the organization about status and direction
5. Establishing and maintaining security best practices across production environments.
6. Supporting the Judiciary's incident response, disaster recovery and business continuity plans for Judiciary systems.
7. Defining and leading a continuous quality improvement process throughout all operational program and service areas.
8. Providing strong inspirational leadership and cultivating high-performing teams through recruitment, training, and retention strategies; conducting timely performance evaluation; adequate management development; and succession planning for subordinate staff.
9. Driving multiple simultaneous projects, demonstrating strong leadership and project management and project delivery skills, using both internal resources and vendors to drive projects to completion.
10. Providing sound fiscal management to budgets for the acquisition of equipment, maintenance, and services.
11. Enabling a continuous learning environment for the office.
12. Developing and implementing short and long-range operational plans that embody DTS's mission, values, and goals consistent with the overall DTS operational mission and strategy.

Conditions of employment

Qualifications

Applicants must have demonstrated experience which shows competence in the qualifications as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which includes interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one year (preferably ten or more) of specialized experience equivalent to the GS-15/JSP-15/CL 31 level which is in or directly related to the line of work of this position. Specialized experience for this position is defined as a mastery level of program management, strategic planning, and customer-focused service execution along with impeccable written and verbal communication skills.

Additional Assessment: Applicants who meet the specialized experience requirements also will be assessed on the following Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs).

Mandatory Technical Qualifications: The MTQs listed below should be evident in your resume. A supplemental narrative must be uploaded and attached to your application addressing each MTQ listed below.

1. Demonstrated success in leading an information technology services organization in the delivery of a broad array of products, innovative approaches and services to customers in an efficient way.
2. Demonstrated experience and expertise of industry best practices and innovations in the areas of information technology and the application of new technologies and technical approaches to address business requirements. Examples include but are not limited to virtualization, cloud computing, database management systems, storage, virtual desktop infrastructure, wide area networks, software defined networking, voice over IP, video, and data center management.
3. Skill in planning, designing, developing, and executing strategic and tactical IT plans, service delivery, and infrastructure modernization programs for large, diverse organizations.

Executive Core Qualifications (ECQs): Applicants currently serving in an AOES position or under a career Senior Executive Service (SES) appointment, eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by OPM are not required to submit a narrative response for the Executive Core Qualifications (ECQ). A narrative response as part of the application package for each of the following ECQs is MANDATORY for all other applicants.

1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.
2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.
3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.
4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. Leadership Competencies: Financial Management, Human Capital Management, Technology Management.
5. Building Coalitions / Communication: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.