This position is located at Fort Leonard Wood- Family & Morale, Welfare and Recreation: NAF Support Services.
This announcement will have first cut-off date of 21 November 2023.
Note to applicants:
Please include name and contact for at least two (2) professionalANDpersonal references on your resume.
All experience must be listed on resume to include job title and description of duties performed. Qualifications will not be assumed nor considered after the closing of the announcement.
Summary
This position is located at Fort Leonard Wood- Family & Morale, Welfare and Recreation: NAF Support Services.
This announcement will have first cut-off date of 21 November 2023.
Note to applicants:
Please include name and contact for at least two (2) professionalANDpersonal references on your resume.
All experience must be listed on resume to include job title and description of duties performed. Qualifications will not be assumed nor considered after the closing of the announcement.
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers.
Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.
Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Must obtain a CompTIA Security+ Certification Within 6 months of hire.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 3 background investigation.
Satisfactorily complete a T3 background investigation (Secret Clearance) and must be able to maintain a Secret Clearance.
Must be willing and able to lift up to 40lbs.
Qualifications
Minimum Qualifications:
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
Participating In the planning and delivery of a full range of IT customer support services.
Installing, configuring, upgrading and troubleshooting hardware and software components.
Presenting formal and Informal training and assistance to customers.
Reporting, responding to, and resolving customer requests.
To meet the Highly Preferred you must meet all minimum and highly preferred qualifications. Highly Preferred applicants will be sent to management first.
Highly Preferred:
One (1) year Family Morale, Welfare, and Recreation (FMWR) experience AND
One (1) year of Information Technology troubleshooting experience AND
One (1) year experience with AMPS, VLAN, and POS systems.
**You will be rated based solely off of the information provided within your resume. Assumptions will not be made regarding your experience and duties performed.**
Education
Qualifying Education:
Graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Transcripts must be uploaded at time of application.
Additional information
Area of Consideration:
The Area of Consideration for this vacancy announcement is Worldwide.
Manual Applications:
If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1:00PM CST on 01/02/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
Allowances, differentials, or incentives will not be paid.
Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band Allowances and Differentials
This is a pay-banded position.
Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
You will be evaluated for this job based on how well you meet the qualifications above.
If claiming any of the below eligibilities, supporting documentation must be received at the time of application.
If claiming Veterans Preference, a signed/dated copy of your DD 214 (member 4 or service 2 copy) is required. If claiming Current or Former Non-Appropriated and/or Appropriated Fund employee a 3434, SF50 or equivalent is required.
Applicants can claim the following eligibilities:
NAF Priority Consideration - Business Based Action
NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12199320. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12199320. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
Manually: Please refer to the "Additional Information" section of this announcement for instructions.
