Enterprise System IT Specialists provide Agency mission partners with consultation, analysis, and problem resolution for technology products, applications, data and system access, and software issues.
Summary
Enterprise System IT Specialists provide Agency mission partners with consultation, analysis, and problem resolution for technology products, applications, data and system access, and software issues.
Enterprise Systems IT Specialists (ESITS) are responsible for ensuring the Agency's global IT mission partners receive timely, responsive, and exceptional IT service. ESITS provide one-on-one consultation and applications troubleshooting assistance; resolve access, hardware, and software problems; respond to incoming calls for IT assistance and meet with users to resolve problems; assist with integrated IT service delivery requirements; and are responsible for sensitive data access control.
ESITS may provide project management and systems integration for data, voice, and video communication systems. You may also support operation, maintenance, installation, and management of domestic and foreign field locations outside of the Washington, DC metropolitan area.
Occasional foreign and domestic travel may be required in temporary (30-90 days) and longer-term capacities (generally 2-3 years). CIA offers benefits and allowances for travel that positively impact overall compensation.
Ability to apply project management and systems engineering principles to initiate, plan, execute, control, and close the work of a team to meet mission needs
Microsoft Certified Systems Engineering (MCSE)
IT skills such as:
TCP-IP networks
Applications development
Digital/analog fault isolation
Repair to least replaceable unit
Education
Minimum Education Requirements
Associate's degree in one of the following fields or related studies:
Computer Science
Computer Information Systems
Information Science & Technology
Management Information Systems
Or a similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training in the field
At least 3.0 GPA on a 4-point scale
Desired Education Requirements
Bachelor's degree in one of the following fields or related studies:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This post is for viewing purposes only. To get started, please visit https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/, where you can read more about this position and express your interest in up to four jobs. Upon expressing your interest, you will be taken to MyLINK, which allows you to submit your resume and job rankings and provide basic information about yourself.
After you express interest for up to four positions on cia.gov/careers, a CIA recruiter may contact you for further discussion if your qualifications meet our needs. See the MyLINK FAQs on our website for more information.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This post is for viewing purposes only. To get started, please visit https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/, where you can read more about this position and express your interest in up to four jobs. Upon expressing your interest, you will be taken to MyLINK, which allows you to submit your resume and job rankings and provide basic information about yourself.
After you express interest for up to four positions on cia.gov/careers, a CIA recruiter may contact you for further discussion if your qualifications meet our needs. See the MyLINK FAQs on our website for more information.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
