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Visitor Services Information Assistant

Department of Agriculture
Forest Service
This job announcement has closed

Summary

This is an open and continuous announcement. See Additional Information section for more information. Applications will expire every 90 days. To remain active for consideration, applicants must resubmit their application. Positions may be filled at one or more of the duty locations included in this announcement.

Final determination of the duty location will be made at the time of the job offer.

Overview

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Hiring complete
Open & closing dates
10/30/2023 to 07/01/2024
Salary
$33,693 to - $37,696 per year
Pay scale & grade
GS 4 - 5
Locations
MANY vacancies in the following locations:
Anchorage, AK
Hoonah, AK
Juneau, AK
Ketchikan, AK
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—A recruitment or relocation incentive, or reimbursement of relocation expenses may be authorized at the discretion of management in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
5
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
24-CHI-OCR-12182705-DP
Control number
757636700

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Duties

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  • Duties are listed at the full performance level.
  • Ensures the information desk at a reception area and/or visitor center is covered at all times by answering phones and greeting visitors.
  • Serves as collection officer through sales and collection of monies for permits, maps, and/or passes in accordance with manual and handbook requirements.
  • Provides accurate, descriptive information to the public about trails, campgrounds, roads, and/or other areas on the unit.
  • Uses word processing software to create and/or post informational handouts and flyers concerning safety, events, and other items of importance.

Requirements

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Conditions of employment

  • Must be a U.S. Citizen or National.
  • Males born after 12-31-59 must be registered for Selective Service or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one-year probationary period, unless previously served.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

For the GS-04 grade level: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate's degree or two years of successfully completed education above high school; OR a combination of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Examples of qualifying general experience for the GS-04 grade level include: performing office work, answering telephone calls, filing, typing, checking e-mails, opening mail, routing mail, making copies, scheduling meetings, etc.

For the GS-05 grade level: Applicants must have one year of specialized experience equivalent to at least the GS-04 grade level; OR a bachelor's degree or 4 years of successfully completed education above high school; OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Specialized experience for the GS-05 grade level is defined as two or more of the following: greeting visitors, responding to visitor inquiries, and accounting for collected monies using computer programs and records; and/or planning and presenting interpretive talks and programs for visitors, local schools, and other groups; and/or performing clerical duties, including mail and package delivery, assisting with scheduling for conference rooms, and operating audio/visual equipment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

See above for education that may be qualifying for the specific grade level.

Additional information

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

Additional duty stations may be added to this vacancy announcement. It is the responsibility of the applicant to periodically review this vacancy announcement for additional duty locations that may be added throughout the life of this announcement. Applicants must update their application to include all locations of interest. Applicants will not be considered for duty locations not included in your application.

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.


Positions may be eligible to telework up to four days per week, based upon the duties of the position. Positions may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional information is available at https://www.opm.gov/policy-data-oversight/pay-leave/pay-and-leave-flexibilities-for-recruitment-and-retention/

This open and continuous announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at https://fsoutreach.gdcii.com/Outreach

Salary wage as shown is for Rest of the U.S. Final salary will be determined at the time of selection dependent on the duty location. For more information, refer to the Office of Personnel Management, Salary and Wages web page.

Positions filled will be full-time; or full-time seasonal with either 13 pay periods of guaranteed pay status and 13 pay periods of nonpay time or 18 pay periods of guaranteed pay status and 8 pay periods of nonpay time.

Positions filled from this announcement may be a bargaining or a non-bargaining unit position represented by either NFFE, AFGE or NAGE.

Forest Service daycare facilities may be available.

Housing may be available.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/12182705

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