This position serves as the Rooms Director for The New Sanno, a world-class, four-star hotel in downtown Tokyo. The New Sanno provides an oasis for service members and their families and also serves an official meeting place for high-ranking American and Japanese dignitaries, with high-quality food & beverage and recreation operations, as well as 149 guest rooms and suites with an annual room occupancy average consistently above 95 percent with over 110,000 overnight guests.
Summary
This position serves as the Rooms Director for The New Sanno, a world-class, four-star hotel in downtown Tokyo. The New Sanno provides an oasis for service members and their families and also serves an official meeting place for high-ranking American and Japanese dignitaries, with high-quality food & beverage and recreation operations, as well as 149 guest rooms and suites with an annual room occupancy average consistently above 95 percent with over 110,000 overnight guests.
Incumbent serves as the Rooms Director. Through subordinate managers and supervisors, is responsible for the overall management and direction of the Rooms Division to include Front Office operations, involving supervision of front desk, reservation staff, bellmen, and Housekeeping operations, involving housekeepers, janitors, laundry and dry cleaning operators.
PROGRAM MANAGEMENT
Responsible for overall operation of the Rooms Division, involving daily management of all hotel guest rooms, front office spaces and services.
Responsible for oversight of the overall front office operation, coordinating reservations, front desk service, bell services ensuring they are aligned to meet the mission.
Responsible for oversight of the daily housekeeping, janitorial and laundry of guest room, dining room, party, and conference room linens; and for providing daily laundry and dry cleaning services to patrons and employees.
Ensures Supervisory team is properly scheduled and located to ensure that staff have the tools to be successful.
Prioritizes and delivers reservations and services to achieve the greatest positive impact on guests, staff and the organizations financial obligation.
Executes an extensive internal control program to safeguard funds and assets.
Ensures the adherence to administrative, sanitation, safety, security and other regulations.
Reviews hotel activity, social function schedules, guest room reservations, daily room status and other reports.
Reviews and analyzes key performance indicators for the division and able to brief monthly to the General Manager.
Prepares overall planning for personnel, programming, profits and processes.
Oversees protocol contact with the three Service Commanders in Japan, relative to distinguished visitor hotel accommodations and services.
Receives, evaluates, and resolves complaints registered by guests promptly.
RESOURCE MANAGEMENT
Incumbent directly supervises Front Office, Reservations Managers as well as Housekeeping, Laundry, Janitorial Supervisors and indirectly supervises over 75 employees engaged in various front office, housekeeping, custodial, laundry and dry cleaning services.
Develops and executes annual operating budgets.
Seeks ways to improve productivity and conserve manpower resources.
Creates a Sales & Marketing plan to optimize revenues, forecasting, with business metrics and action taken to increase occupancy and participation.
Regularly reviews reservation system, eligibility, pricing, to stay current to meet the demand of both DoD and Hotel business.
Seeks ways to become a more effective and efficient workforce by optimizing online tools and reservations.
Cross-promotes other hotel functions (Food and Beverage, Recreation) to improve guest services and overall business.
Conducts Divisional staff meetings, approves and disapproves leave, resolves grievances, takes or recommends disciplinary action and supports and implements provisions of the EEO program.
Ensures all personnel actions are free from discrimination or any other non-merit factor.
Plans work to be accomplished by subordinates; sets immediate priorities and deadlines; prepares schedule for completion of work; assigns work to subordinates based on daily, weekly and long-range planning.
Evaluates staff developmental needs, provides training plans to broaden employee skills and recommends formal training as needed.
Establishes performance standards and standard procedures for each operation.
Develops and adjusts employees' work schedules to ensure that sufficient employees and materials are available to meet operational requirements at all times.
FACILITY MANAGEMENT
Regularly inspects room facilities, customer and employee areas for cleanliness and safety, to see that lighting, plumbing, heating/cooling, audio/video and IT services, overall aesthetics etc. are in good working order and that electrical hazards, and other deficiencies are eliminated or reported.
Maintains current knowledge on the condition and status of each hotel guest room and all public rooms.
Participates in hotel facility renovation, modification and repair planning.
Coordinates with in-house and other contractors for time-phase work scheduling, and schedules staff accordingly.
Performs in-process monitoring of repair/construction projects, verification and reporting of completed work.
Reviews availability of new equipment and materials for efficient and economical use.
Responsible for collaborating and coordinating central warehousing of goods for departments and divisions.
Must pass all applicable records and background checks.
Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
Must be able to obtain and maintain a state driver's license.
Must be a U.S. citizen or national.
Qualifications
To qualify for this position, candidates must the qualification identified below. Candidates qualifying for the position must provide sufficient information to demonstrate how these requirements are met.
A minimum of 3 years' experience with progressive levels of responsibility in a hotel environment, OR
Successful completion of a bachelor's degree from an accredited college or university with a major in a Hospitality field.
Education
Proof of education MUST be uploaded at time of application for consideration. If degree is not conferred, you MUST provide a copy of your high school diploma or equivalent with your college transcripts.
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses which includes grades earned, completion dates, and quarter and/or semester hours earned as part of your application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
Return rights for current employees must be negotiated with the losing command. Candidates not associated with the Department of Defense are ineligible for return rights.
Some positions have special requirements.
Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).
Selectee may be required to complete a one (1) year probationary period.
Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.
Selectees initially recruited from the United States or who are already on a Transportation Agreement will be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a housing allowance is paid to cover monthly housing and utility costs.
Compensation includes base pay, a Post Allowance which is a non-taxable (federal) allowance based on the Japanese yen exchange rate, and a Living Quarters Allowance sufficient to pay for a housing unit within close proximity of the workplace. You may also ship and/or store your household goods. These and other benefits are available to those personnel hired on an overseas transportation agreement.
Dependent children in grades K through 12 accompanying the employee may be eligible for enrollment in DoDEA schools or an education allowance to cover tuition at other schools.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to ffr_nafrecruitment@us.navy.mil to ensure proper consideration is given.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume
Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Military Spouse Preference or Overseas Employee Family Member Preference : provide a copy of the sponsor's Permanent Change of Station (PCS) orders
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 11/17/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement.
Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume
Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Military Spouse Preference or Overseas Employee Family Member Preference : provide a copy of the sponsor's Permanent Change of Station (PCS) orders
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 11/17/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement.
Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
