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Health Communications Specialist (Participant Communications)

Department of Health and Human Services
National Institutes of Health
OD/All of Us Research Program
This job announcement has closed

Summary

This position is in the Division of Communications, All of Us Research Program, National Institutes of Health (NIH), Department of Health and Human Services (DHHS). This position sits within the Division of Communications, Participant Communication, and Outreach Branch. The incumbent of this position serves as a senior Health Communications Specialist within the Division of Communications, All of Us Research Program.

Overview

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Hiring complete
Open & closing dates
10/20/2023 to 10/27/2023
Salary
$78,592 to - $145,617 per year
Pay scale & grade
GS 11 - 13
Location
1 vacancy in the following location:
Montgomery County, MD
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
13
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Announcement number
NIH-OD-MP-24-12128860
Control number
754692500

Duties

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  • Serve as a point of contact for program awardees and partners, providing guidance on their enrollment and retention priorities.
  • Review recruitment and retention materials prepared by the program for accuracy, suitability, and adherence to program language conventions.
  • Oversee recurring participant communications, providing strategy and editorial oversight and approval to a team of partners.
  • Develop, or assist in developing outreach campaigns for program initiatives. Independently or in collaboration with others, develop strategy, internal and external rollout plans, and materials needed to educate program participants and partners about upcoming data collection opportunities, new program benefits, or upcoming milestones.
  • Collect, summarize, and analyze data to assess participant reaction to material and products and advises campaign leads (or equivalent) or modify strategies accordingly. Critically evaluate existing program efforts and propose improvements.
  • Represent the Division of Communications on internal working groups, committees, and integrated project teams.
  • Document best practices in your area of expertise. Create and share standard operating procedure documents (SOPs) with Division colleagues to encourage cross-training and learning.

Requirements

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Conditions of employment

  • U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  • Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
  • Males born after December 31, 1959 must be registered with the Selective Service.
  • Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

In order to qualify for a Health Communications Specialist position at the GS-11 level, you must:

A. have completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M., if related;
OR
B. have 1 year of specialized experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: designing and writing a variety of informational and educational and products; drafting responses regarding content issues; collecting and analyzing data to target and test messages and evaluate delivery strategies
OR
C. have a combination of post baccalaureate education and experience that meets 100% of the qualification requirements for this position.

In order to qualify for a Health Communications Specialist position at the GS-12 level, you must have 1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: developing and presenting a variety of informational and educational materials and products; drafting responses for review regarding content issues; reviewing communication practices and recommending approaches to increase awareness among a variety of audiences; collecting and analyzing data to assess public reaction to material and products and advising on campaign modification strategies; AND assisting in developing social marketing campaigns for mass communications.

In order to qualify for a Health Communications Specialist position at the GS-13 level,
you must have 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: developing and executing a variety of informational and educational materials and products; preparing and responding to inquiries regarding content issues; modifying standard communication practices and approaches to increase awareness among a variety of audiences; evaluating and reporting on the overall the effectiveness communications campaigns or programs; AND providing recommendations to senior management regarding new social media strategies on communication and content activities.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12128860

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Additional information

  • This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave
  • A one-year probationary period may be required upon selection/placement.
  • This position is eligible for local remote work, a position designation where onsite presence is required only on an irregular or infrequent basis, not to exceed two days or 16 hours every two weeks. Your worksite (e.g., home residence) must be within the same geographically defined pay locality as the location in this announcement or the location(s) you choose to be considered for when applying. Visit OPM's page for pay locality definitions. Visit NIH's Remote Work page for more information and requirements."
  • At the supervisor's discretion, this position may offer work schedule flexibilities: telework (work from home on a regular basis or ad hoc basis but reports to the office at least once a week/two days a pay period), compressed schedules
  • PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration.
  • Veterans' Preference applies only to Schedule A (disability appointment) and Veterans Recruitment Appointments (if applicable).
  • The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
  • The NIH maintains a tobacco free work environment and campus.
  • Must be able to perform the essential duties of the position, with or without reasonable accommodation.
  • Visit our Applicant FAQs page for helpful information on the application process.
  • Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Q1. Ability to develop and manage health communications campaigns and strategies.
  • Q2. Skill in producing written communications materials to diverse audiences using a variety of mediums.
  • Q3. Skill in interacting and coordinating with other individuals and groups to accomplish communications work activities and projects
  • Q4. Ability to assess the effectiveness of communication programs and make recommendations for improvement.


Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer. To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

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