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This vacancy is being filled through the Office of Personnel Management's Direct Hire Authority. All applicants who meet the basic and minimum qualification requirements will be forwarded to the selecting official for consideration. Traditional rating and ranking of applications and veteran's preference does not apply.
The incumbent will serve as the IT Specialist and this position is part of the, Chemical Safety and Hazard Investigation Board.
09/26/2023 to 10/10/2023
$78,592 - $122,459 per year
GS 11 - 12
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent -
Full-time -
Competitive
13
No
No
CSB-23-DH-12141013NS
751269900
Provides end user desktop environment and telephone customer support. Uses approved tools and techniques to remotely troubleshoot and resolve end user hardware and software problems. Ability to handle complex IT support requests independently. Escalates and coordinates issues as required when problems cannot be resolved directly. Works with external vendors as required for complex issues, briefing senior management and tracking end to end problem resolution.
Opens, monitors status, and closes IT support tickets and adds pertinent information into the ticketing system to include all the steps leading to resolution. Verifies end user satisfaction prior to closing out a trouble ticket. Complies with Service Level Agreements (SLA). Performs computer configuration, troubleshooting software and network connectivity issues. Performs network and telephone troubleshooting to resolve user issues.
Oversees and recommends improvements to continuous surveillance over the operation of the network and its gateways, switches, servers, communication circuits, and computers. Upon identification of a network disruption, assesses the extent and operational impact of the disruption and initiates service restoral actions. Isolates source of the disruption and independently works to troubleshooting and resolve the issue to restore service while ensuring senior leaders are briefed on progress and resolution time.
Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems and security programs, policies, procedures, and tools.
Recommends and implements improvements to the agency's cybersecurity program and application policies, guidelines, standards, requirements, and procedures.
If qualifying based on EDUCATION you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Telework Suitability:
The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
Stipulations of Employment:
Selection may require completion of a 1-year probationary period.
Work Schedule:
This position allows for a flexible work schedule.
Miscellaneous:
The Agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.
This vacancy announcement may be used to fill similar positions within 90 days.
If selection is made below the full performance level, promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application: https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants who "self-certify" that they meet the minimum qualification standards, and other eligibility requirements by the closing date of the announcement may be referred to the selecting official who may conduct their own assessment for further consideration and interviews.
The selectee's eligibility will be verified prior to extending a tentative job offer. After making a tentative job offer, all pre-employment and suitability requirements will be conducted prior to a final job offer. Selections made under this notice will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service.
Veteran's Preference:
Veterans' Preference does not apply to Direct-Hire recruitment procedures. Applicants eligible for veteran preference are encouraged to include that information in their cover letter or resume and attach supporting documentation (e.g. DD Form 214, SF-15 or other substantiating documents) to their submissions. For more information on veterans' preference (see https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/).
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
2. Other supporting documents:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/751269900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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