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The Information and Technology Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security. Users expect state-of-the-art hardware, software and seamless access to internal and external resources from the desktop with minimum down-time. The incumbent of this position serves as a specialist in providing hardware and software customer support to Court users.
Learn more about this agency09/22/2023 to 09/26/2023
$64,957 - $84,441 per year
JS 09
1 vacancy in the following location:
No
Yes—While the DC Courts has a telework policy, eligibility is determined by the respective division where the position is situated within the agency.
Not required
No
Permanent -
Full-time -
Competitive
10
No
No
IT-2023-0021
750927500
United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.
The incumbent of this position participates individually or as part of a team in tasks that involve the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Operates and maintains equipment and supplies necessary for on time production of summons, show cause, and other printed material.
This work requires some physical exertion such as recurring bending, crouching or crawling in restricted areas, stooping, stretching, reaching, or similar activities; or configuration of equipment requiring lifting of up to 50 pounds of moderately heavy items such as computer monitors, servers, etc.
To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. List of three (3) professional references
All required documentation must be received by the closing date of the announcement.
MINIMUM QUALIFICATIONS: High School diploma or GED certificate with at least five (5) years or more of experience in information technology (IT) providing IT customer support or as a help desk technician.
Education Substitution:
CompTIA A+ or other industry recognized certification desired.
Medical requirement: Must be physically able to lift or move items up to of 50 pounds.
Please specifically explain on your resume how you meet these qualifications.
Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
Please note there is 100 application limit for the vacancy
All required information must be received by the vacancy announcement closing date.
You will be evaluated for this job based on how well you meet the qualifications above.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/750927500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
"Open to All, Trusted by All, Justice for All." The District of Columbia Courts (the Courts) consist of the Court of Appeals, the Superior Court, and the Court System. The Courts constitute the Judicial Branch of the District of Columbia Government which is separate and distinct from the Executive and Legislative Branches. The Courts' strong judiciary and workforce are its most important assets in providing high quality justice and service to the public.
The Information Technology Division is responsible for the planning, development and management of the information technology systems and subsystems that support District of Columbia Superior Court case flow, office automation, special programs and management operations.
